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Global eSIM supplier focused on best prices, most flexible refund policies and customer support.
30 N Gould Suit R, 82801-6317, Sheridan , Stati Uniti
2,1
16 recensioni
Non risultano inviti alla recensione recenti
Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative
Ha risposto al 9% delle recensioni negative ricevute
Solitamente risponde entro 24 ore
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Terrible customer service. They completely stopped replying to my emails after I asked a simple question: I installed the eSIM on my phone six days before my trip without activating the data plan, and simply wanted to confirm whether the 15-day validity begins upon activation or if those six days were lost. Complete silence on their end. They stopped answering on whatsap too (they would only reply in portuguese).
Ich habe eine Esim für die Türkei gekauft. Bezahlung ist erfolgt, Bestätigung kam per Mail, aber leider habe ich keinen QR Code bekommen. Ich kann mich nicht auf der Seite einloggen und der Chat regiert nicht.
I've bought an eSIM, activated, but no data transfer possible, tried in different networks, AI helpdesk is helpless, ask for refound - no answer.
Scam, Bad, I'm still trying to contact them via WhatsApp but they haven't answered for 3 days and no. They're trying to help me.
I bought it but I was never able to activate it because it tells me that the data is not correct.
Très déçu par mon expérience avec Giga.tel. J’ai acheté une eSIM, mais lors de la toute première installation sur mon iPhone 13, le QR code indique « Ce code n’est plus valide ». L’eSIM n’a pourtant jamais été installée ni utilisée.
J’ai contacté le support afin d’obtenir une réactivation ou un nouveau QR code, mais je n’ai reçu aucune réponse malgré mes relances.
Un problème technique peut arriver, mais l’absence de réponse du service client est très décevante, surtout pour un service où l’activation de la ligne est essentielle.
J’espère qu’une solution sera rapidement apportée.
Package explicitly advertised as "unlimited" which is a lie.
Connection shutdown after 2,6GB instead of 3GB.
No throttle after that. No data connection at all. Nothing.
Customer service responds by email, but with every excuse imaginable. They refuse to give me a refund.
Don't loose your money to this fraudulent company!
EDIT following their answer:
. Advertising a package as "unlimited" (and not as "xx GB at full speed then xxx kbps after the limit is reach") is precisely a scam.
. You say I have used 3,1GB. My phone says 2,61.
. I have read the plan description many times before buying especially to avoid those mistakes. It is written "data allowance: unlimited".
. I also have selected this package because it appeared in the "unlimited section" of your search area.
. I have posted this review on trustpilot after your support stopped to answer my email, while I had just said that the "throttled" didn't work.
. So stop lying that you will be "happy to help". Make "throttling" working or provide me refund.
(btw: why should I ask support to activate the "throttling" if it is the way the package was supposed to work?)
Risposta di Giga
Thanks for editing the reply and reinforcing what we said previously. Since you said you did read the description then this confirms what we said earlier that you do not know what throttling is. It is UNLIMITED WITH THROTTLING to 386kbps after the data allowance of 3GB of which you used 100%. Throttling is common practice and EVERY esim reseller has both throttled (unlimited) and non unlimited that are blocked after the data allowance.
Its unfortunate that you insist on this especially with the blatantly false statement and terms like "scam".
You purchased a 3GB plan and at the moment you contacted us you had already used 3.1GB.
You complained because (according to your words) you thought the U$5 3GB plan you purchased was 90GB. The plan is not a 90GB (3GB a day) plan and from your email that seems to have been an honest mistake on your part.
What we can not and will not do is refund a plan because a client didn't read the plan description correctly and much less if he thinks posting on Trustpilot is some sort of pressure for us to refund your order.
For honest transparent companies, sites like Trustpilot help us tremendously even in situations like this where you are accusing us of a "scam" after having used MORE THAN the 3GB of data that you purchased.
If you are still having problems using the esim "throttled" in the 2nd country you are visiting, let us know and we're happy to help you with support to resolve this.
Extremely sketchy. Ordered an esim on their site, verified my email and Whatsapp, but never got the QR code for the esim. Contacted support and received a message from an entirely different Whatsapp account saying they were associated with giga.tel and having network issues but that they refunded my payment. I don't see any evidence that the payment ever went through at all, I didn't get any actual esim, and they harvested my info. Very suspicious.
Ok-ish in Thailand, slow in Vietnam. Can't do a videocall in Vietnam and at areas where it is more busy (like a football game) it becomes totally useless. I don't recommend Gigatel for these countries.
Absolutely not worth it after doing it online and paying everything is WhatsApp’d to you. The WhatsApp link that is sent to install your esim is literally then flagged by WhatsApp and safari as dangerous and when clicking ignore, it just errors out saying “forbidded” despite googles pathetic AI recommendations this is not a useful or reliable esim provider
Two weeks before my trip to Brazil, I bought two eSIMs. Even the purchase was a nightmare because nothing worked on the website! Upon arriving in Rio, I was surprised to find that neither eSIM card could be activated! I contacted support via WhatsApp, and surprisingly, to this day (three weeks later), I haven't received a reply or any response. Luckily, I got my money back via PayPal! STAY AWAY, they're scammers!
eSIM didn't work at all even though I followed all of the installation instructions and did some troubleshooting. Their FAQs are useless for troubleshooting even though they reference it in their emails. It's been many years since I've purchased an eSIM that was dead on arrival, and Giga.tel got to reset that counter. I'm waiting on them to process a refund for my order before I dispute the charge on my credit card.
Bought an eSIM for Brazil. Since I am using esim.me card, it did not work with my phone even though I followed all Giga.tel guidelines (it has to be activated within Brazil). Their WhatsApp support was attentive and friendly at all times and after some back and forth I got a full refund.
Everything was really clear and the internet worked everywhere I went in Brazil. When I had a question this was answered really quick as well through the Whatsapp service.
Risposta di Giga
Thanks for the kind words! Hopefully we can supply your next esim on your next trip as well.
I’ve used Giga.tel for the third time recently and was really satisfied all three times. The eSIM QR code arrived within minutes after payment, setup was quick and worked right away on my iPhone.The pricing is also really competitive compared to other eSIM providers I’ve used and coverage has been reliable everywhere I went.
Also had a couple questions about switching devices, and their support team responded quickly and clearly.
Super convenient, great price, fast delivery, and support that actually responds. Will definitely keep using them
Risposta di Giga
Glad you enjoyed it! Thanks for the review.
Excellent service. I got an eSIM for Brazil and it even came with a local number too. I loaded it on my phone before my international flight and it activated as soon as I arrived. Very good pricing too. Highly recommended.
Risposta di Giga
Glad you enjoyed it! Thanks for the review.
It's a scam. They took my money but no service, no mail. no answer fro customer service.
Risposta di Giga
Hello Alessandro,
You sent us the following message "I did not receive the confirmation email"
Our response time is 24 hours but we responded in 18 minutes with the following message "Hi, sorry for the delay. Can you please tel me your order number that appeared on checkout?"
Your reply "No Number. I'm writing a review on trustpilo no its a scam"
We requested you inform the email or phone number used to place the order so we could find your order but you didn't send anything and posted this complaint.
Once you gave us the email used we offered to resolve the problem or issue a full refund and the refund was issued but you still posted and didn't retract the complaint.
Please understand that if you message a company saying you placed an order and don't give any information about the order its completely impossible to give you any form of support.
I appreciate you thanking our support team for resolving the issue but would very much like it that you post a follow up explaining the situation.
Thank you
Giga.tel support team.
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