This was our first time ordering from Stellar Scientific. We were super pleased with how fast we received the material. I was also beyond pleased with the Customer Service experience. After ordering,... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
One of the best parts about shopping at Stellar is that you know their customer service is something you can rely on every single time. I asked for a quote from Elisa and she got it for me THE SAME DA... Leggi di più
L'azienda ha risposto
Our ordered arrived in a timelly mammer and in great condition. customer service is on top of it. No issues..
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I recently had to navigate a return process with Stellar Scientific and Michelle Monteith-Jones in customer service made the entire experience completely painless. She communicated clearly throughout... Leggi di più
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Dettagli dell'azienda
Scritti dall'azienda
Offering exceptional value and incredible support to research laboratories in a wide range of fields. Our modest catalog of more than one-thousand of the most commonly used plastic consumables and general equipment features everything you need to start up and maintain a high-quality lab.
Informazioni di contatto
10715 Red Run Blvd, 21117, Owings Mills, Stati Uniti
- 4107652225
- leejay@stellarscientific.com
- stellarscientific.com
4,8
Eccellente
690 recensioni
Ha risposto al 100% delle recensioni negative ricevute
Solitamente risponde entro 24 ore
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Hannah was amazing!!!!
14 luglio 2023
Risposta di Stellar Scientific
Thank you so much Ann for your business and for taking time from your busy day to share this feedback!
We will share your review with Hannah to congratulate her for a job well done!
Reaching out to StellarScientific is…
Reaching out to StellarScientific is always easy and Ben has always been extremely quick to reply and always has a solution. Greatly appreciated.
3 luglio 2023
Risposta di Stellar Scientific
Thank you so much Chris for your continued partnership!
We will be sure Ben sees this so he knows his hard work and dedication is appreciated.
Thank you for choosing Stellar Scientific
Very thankful that Stellar provides…
Very thankful that Stellar provides prompt customer service that allows me to get a quote and submit it to our SAP system the same day. Many thanks Belle!!!
6 luglio 2023
Non scritta su invito
Risposta di Stellar Scientific
Thank you so much Beth for your business and for sharing this feedback with us!
We will be sure to let Belle know her promptness makes a difference in your work.
Satisfaction
I appreciate you finding what I need and getting it to me in a timely manner at a fair cost.
16 giugno 2023
Risposta di Stellar Scientific
Thank you very much Thomas for your business and for sharing feedback about your experience with us!
Thank you for choosing Stellar Scientific
The website was easy to navigate and…
The website was easy to navigate and the shipment came promptly.
12 giugno 2023
Risposta di Stellar Scientific
Thank you very much Susann for your business and for highlighting what you enjoyed about shopping with us.
We appreciate your feedback and insight!
Perfect service
7 giugno 2023
Risposta di Stellar Scientific
Thank you so much Sadegh for your business and for sharing this meaningful feedback with us!
My order was made quickly and arrived…
My order was made quickly and arrived in a couple of days
11 maggio 2023
Risposta di Stellar Scientific
Thank you Keith for your business and for making time to share your feedback with us!
Always prompt in responding to product…
Always prompt in responding to product questions and requests for quotes. We love Stellar Scientific!
10 maggio 2023
Risposta di Stellar Scientific
You make us so happy Diane! Thank you for your business!
Fast Delivery
The website was easy to use and my order was shipped out in a timely fashion.
17 aprile 2023
Risposta di Stellar Scientific
Thank you so much Michael for choosing Stellar Scientific and for taking time from your busy day to share your experience with us.
These are two very important areas we focus on. Our design and customer service teams will appreciate seeing this.
Quick response and follow up from the…
Quick response and follow up from the customer service.
18 aprile 2023
Risposta di Stellar Scientific
Thank you Padma for your business and for sharing feedback the responsiveness of our customer service team!
We appreciate knowing what we're doing well!
Fast and easy.
Received our order within two days if placing. Super fast and easy. The product was neatly packed and in perfect shape when we received it.
5 maggio 2023
Risposta di Stellar Scientific
Thank you so much Doug for your business and for making time to share specific details of what made you pleased with your ordering experience!
We appreciate both very much!
Stellar was actually Stellar on our…
Stellar was actually Stellar on our first purchase from them. Orders we on time and good communication and easy to deal with.
21 aprile 2023
Risposta di Stellar Scientific
Thank you so much Dave for your business and for leaving us this very meaningful review.
We aim to deliver this level of service whether its your first, or four hundredth order with us.
It's an honor for our company to support a great company like Denovix.
Thank you for choosing us and trusting us to take care of you right.
Absolutely fine!
The order came through in a timely manner and everything was accounted for.
18 aprile 2023
Risposta di Stellar Scientific
Thank you so much Keith for your business and for following up with this wonderful review.
We're so pleased to be of service to you!
Beware NO RESIDENTIAL ADDRESSES
Their webpages are very misleading as they will not ship to a residential address. I placed order on April 4th and my PayPal account was charged. I was never contacted by them informing me that my order would not ship. I contacted them on April 25th and was informed of their shipping policy. I was ordering a microscope objective, completely harmless item. My account still has not been credited. Beware if you not a business.
Update April 26th order cancelled will order objective elsewhere.
The shipping restrictions should be upfront not in the fine print. I never received the email or the phone call, I went back and checked. This may be a fine company if your a business not a hobbyist. Their consumer service is more interested in being combative then helpful you can see that from their response to my review. The tone was more about what I did wrong versus trying to complete my order.
24 aprile 2023
Non scritta su invito
Risposta di Stellar Scientific
This is a very unfair and inaccurate review of your shopping experience with us.
The following wording appears at checkout in the terms and conditions which ALL customers must accept before proceeding with a purchase:
"If you are shipping to a residential address, please contact us BEFORE you place your order to see if you qualify for an exemption. 410-764-2225. Some items are never shipped to residential addresses. Please see FAQs."
Our policy is explicit. We could have simply cancelled your order, but our customer service team took the time to reach out to you by email on April 9th to give you the option of providing a commercial address as a workaround.
This policy is to prevent sales to home based lab activities that are illicit. Unfortunately, it does mean we can't help well intentioned people as well.
Your order was made late in the day on April 5th, not the 4th. Following Passover, on April 9th Michelle Jones emailed you directly about our policy not to ship to residential addresses.
All of this is documented and available for review.
Your PayPal account was never charged. Had payment been taken, you would have received an invitation to review your experience. You had to locate our Trustpilot webpage to leave this review.
Great shipping & customer service.
Shipping is fast! When I had a question about my order, I received fast and accurate information as well.
30 marzo 2023
Risposta di Stellar Scientific
Thank you so much Jenny for your purchase and for making time to share this wonderful review with us.
We will be sure to pass along the message to our team to let them know how they are doing.
You made someone's day!
Good service
11 aprile 2023
Risposta di Stellar Scientific
Thank you Pei Zhang for your business and for making time to share your experience with us.
We are so glad to know we made you happy!
Stellar Scientific lives up to their name!!!!
Michelle Montieth-Jones is ABSOLUTELY AMAZING! After being de-prioritized because we weren't big enough or ordering $25k worth of consumables every week, I called Michelle and she got us everything we needed within a matter of days. We are immediately switching all business over to Stellar to streamline our inventory processes.
18 aprile 2023
Non scritta su invito
Risposta di Stellar Scientific
Thank you very much Weiqun Zhang for your business and for making time to share your experience with us!
Our team enjoyed working together with you as well. Everyone learned something new in the process!
Our order took a month to reach us.
20 marzo 2023
Risposta di Stellar Scientific
Thank you Jeanette for your business and for making time to share feedback with us.
We feel your pain too. Nothing is frustrating like having to wait for urgently needed supplies.
Even though we notified you of the backorder, it is frustrating nonetheless since you requested expedited shipping and we did not have it available.
We've put a $10 credit on your account to let you know we always try to do our best.
Thank you for choosing Stellar Scientific.
Harmless product order not delivered to residence
Be more proactive in informing customers that their completely harmless order cannot be delivered to a residential address. Very frustrating to have a very benign order have to be shipped to a medical address.
17 marzo 2023
Risposta di Stellar Scientific
Thank you Aaron for your business and for sharing your disappointment with us.
I am very sorry that your order was such a hassle for you.
Because communication is such an important part of how we build trust, we include the following language in our terms and conditions statement which appears at checkout.
It is not possible to proceed to checkout without accepting these terms.
Let us know how we could present this information better and we will definitely see what we can do to fix it.
"If you are shipping to a residential address, please contact us BEFORE you place your order to see if you qualify for an exemption. 410-764-2225. Some items are never shipped to residential addresses. Please see FAQs. "
Thank you again for choosing Stellar Scientific
Lee J Lowenstein
President
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