Steinel GmbH Recensioni 

U.K. purchase via Amazon.
I Purchased two night matic 2000. After two weeks one refuses to switch off in the morning and remains on all through the day in strong sunlight. I queried with their tech dept and received the reply “
when the twilight setting is set to 2 lux,
the NM 2000 may only switch on when it gets dark.”🙄
Not what I expected from a quality German manufacturer. In fact it’s the poorest experience I’ve had given that I have a lot of high quality German made items including my car. Very disappointing😕

I used to be a fan of this company and its products but they have gone downhill.

I made the mistake of buying their L22 sensor-switched outdoor light to illuminate a small area of patio outside my kitchen door. When I eventually got around to installing it (over a year after I bought it) I was dismayed by the very low level of light emanating from the recommended E27 60W filament bulb. I had to look directly at the unit to make sure that it had come on. I still needed a torch to see the step immediately outside the door, even though the L22 was installed at a height of 8ft just above the door.

Too late to get a refund from Amazon, I contacted Steinel UK directly and asked if they would swap my L22 for another XLED Home 2 XL model which I had purchased a week earlier and was giving adequate, if not bright, illumination elsewhere.

Steinel UK's Head of Internal Operations, Nicole Edwards told me that the L22 wasn't designed for functional illumination so I pointed out to her that neither their website nor Amazon's made this clear. So she offered as a goodwill gesture to sell me a XLED Home 2 XL model at trade price. But her "trade price" of £80.34 inc VAT turned out to be more than I can buy the same unit for from Amazon, including delivery, so I was underwhelmed by her notion of "goodwill".

She refused to budge and I came her to post my review. My L22 will soon be listed on eBay - with a warning that it doesn't actually emit any useful light, so I may not find a buyer.

I read that Steinel's international business has recently been sold so that may explain why the company seems not to be trying any more.

Seem to get no more than about 2 to 3 gears out the PIRs the ingress occurs in spite of being IP54 enclosure.

Fitted 6 steinel lights to our garden which worked without fault for nearly 5 years when one failed (products were warrantied for 5 years).
Steinel UK were a pleasure to deal with and offered either a full refund or a replacement of the faulty item.

I wish all companys ran their customer service and warranty departments like Steinel, their products can be purchased in confidence which is unusual these days.