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Valutata 1 stelle su 5

If i could give zero stars i would. The steamer arrived broken, which in itself is not what is bothering me. It's the return process. I have to contact the customer support, which 6 days later has sti... Leggi di più

Valutata 1 stelle su 5

Bought a Pilo 2 and it worked twice then stopped. I emailed Customer Service who took over a week to reply (by which point I'd thrown it away) and said that because it was purchased from Selfridges no... Leggi di più

Valutata 5 stelle su 5

A wonderful customer service experience.I asked if I could buy replacement blades for my Pilo 1. I was emailed for photos of the Pilo and my name and address and sent to me free of charge. I can't f... Leggi di più

Valutata 4 stelle su 5

Faulty steamer and not heard back from customer services as yet - hope to v soon for an exchange. Beautiful designed products though! To update - Via instagram I was able to get in contact with cu... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Grossista di apparecchiature elettroniche

Informazioni su Steamery UK

Scritti dall'azienda

Steamers
Fabric Shavers
Laundry
Clothing Brushes
Accessories

Breathing fresh air into textile care

Steamery is a Scandinavian clothing care brand that wants to modernize the way we treat our clothes. We make innovative clothing care products that combine minimalist design with powerful performance and functionality. Our mission is to inspire people to take better care of their clothes so their wardrobes can last longer. On a grand scale, we aim to slow down unsustainable processes and inspire a slow fashion lifestyle.

The company was founded in 2014 and today we have resellers across the globe. We are a team of entrepreneurs, designers, and textile engineers passionate about making clothing care modern again. Our product range includes steamers, fabric shavers, laundry detergents, and accessories that help extend the life of your wardrobe.

We like to think that you never really own a garment. We prefer the notion that you are only caring for it until the next owner. At Steamery, we want to educate and inspire people to care for their clothes in a conscious way and view their garments as lifelong companions and worthwhile investments that can last for generations to come rather than temporary items to wear once and then throw away.


Informazioni di contatto

3,5

Nella media

TrustScore 3.5 su 5

360 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

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Ha risposto al 62% delle recensioni negative ricevute

Solitamente risponde entro 2 settimane

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3,5

Tutte le recensioni

(360)

90 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 1 stelle su 5

Did not receive next day delivery

Did not receive next day delivery , as promised, has to leave on holiday without iron .

3 giugno 2025
Logo di Steamery UK

Risposta di Steamery UK

Hi.

Thank you for getting in touch. I can only apologise for this delivery issue. Whilst we typically always deliver next day as part of the free next day service, there can sometimes be delays that are out of our hands.

I am glad to see that you did manage to accept this delivery first thing the next day. Any other assistance, please let us know.

Si - Customer Experience Team

Valutata 1 stelle su 5

Order paid but not delivered

Order paid but not delivered. Got in touch with their customer service but they're just waiting for DPD to explain 🤷

30 maggio 2025
Logo di Steamery UK

Risposta di Steamery UK

Hi,

Thank you for getting in touch. I can see that there was an issue with DPD and once notified we have sent you out a replacement that is due to be delivered today.

Thank you for your patience whilst we resolve this

Si- Customer Experience Team

Valutata 5 stelle su 5

Great product and service

I'm so happy with my new steamer - great design and easy to use. Customer service also couldn't be nicer, responsive and helpful :)

31 maggio 2025
Logo di Steamery UK

Risposta di Steamery UK

Hi

We’re delighted to hear that you’re pleased with our product and customer service. I will pass on your good feedback to the team!

Si- Customer Experience Team

Valutata 5 stelle su 5

Fantastic products exactly as described…

Fantastic products exactly as described and excellent quality,very happy with everything I’ve purchased! Brilliant service and great delivery

11 maggio 2025
Logo di Steamery UK

Risposta di Steamery UK

Hi

Thank you for taking the time to leave a review, we really appreciate it!

Si- Customer Experience Team

Valutata 5 stelle su 5

Unexpectedly superb customer support

My trusty Cirrus 2 suffered a mishap which left a broken and subsequently lost stopper for the water tank. This obviously caused leakage when in use. As my steamer was out of warranty I had little hope of a manufacturer solution. I emailed customer service for help with sourcing a new stopper; imagine my surprise when two days later a whole new replacement water tank was delivered completely free of charge. That’s 10 out of 10 for customer service in my books. Thank you to the superb support team at Steamery.

15 maggio 2025
Non scritta su invito
Logo di Steamery UK

Risposta di Steamery UK

HI

Thank you for taking the time to leave a review. I'm glad to hear you had received good customer service from us and this issue had been quickly resolved.

Si- Customer Experience Team

Valutata 5 stelle su 5

Design led, practical objects make me happy!

I have both the steamer and the pile remover and they look just great (and work well). Steamer takes a while to get the hang of but it's worth persevering - just to ditch the clumsy old ironing board! Looking forward to a rainy afternoon de-fuzzing all my winter jumpers and making them look like new again. The steam water is rather expensive and I will get mine elsewhere in future but all in all great Company and great products.

4 maggio 2025
Logo di Steamery UK

Risposta di Steamery UK

HI

Thank you for this detailed review. We really appreciate the time you have taken to get in touch and let us know how it is going.

Si- Customer Experience Team

Valutata 5 stelle su 5

Love this iron/steamer

Love this iron/steamer. Took me a few goes to get the best results but that was nothing to do with the iron/steamer, it was finding the best place to position the item, I find it works best with a hard surface behind the item of clothing I do mine against the bedroom door. I can now get quite a few items done without having to top up the water [I'm using battery water by the way]. I think this is a fantastic item to have in your wardrobe and it will be coming with me when I travel.

15 aprile 2025
Valutata 1 stelle su 5

Unsafe product!! Burnt my hand.

About two years ago I purchased a Steamery Cirrus No. 2 Travel Steamer. After 2 years of light use, the handle started to overheat and could not be touched without being burnt. There was hot steam leaking through the small on/off button so that it became impossible to press down that button in order to use the product. I did not expect a travel steamer from a modern brand to last for only two years or to become unsafe to use! The Steamery UK team did not show any interest in taking responsibility for their malfunctioning products and were unwilling to repair or replace it due to the 2 years warranty just being hit. I will certainly stay away from further Steamery products as I am not interested in replacing a so called “sustainable” product every two years. Their customer service was appalling and it is a mystery to me how the company would produce unreliable and unsafe products and simultaneously talk about their sustainability value.

Pretty products that become dangerous to use with no one to take responsibility for it is not what we need in our world. We expect you to do better, Steamery.

1 aprile 2025
Non scritta su invito
Valutata 1 stelle su 5

WE SHOULD LISTEN WHAT PEOPLE SAY

When I purchased Steamery ( expesive product at Conran shop) my coleagus did not recomebd it!! I did not listened them and purchased it, but now I am the looser as now I should agree-IT'S DO NOT LAST AS QUALITY IS VERY< VERY POOR!!!!! DO NOT BUY THIS PRODUCT< YOU WLL REGRET...

23 aprile 2025
Non scritta su invito
Valutata 5 stelle su 5

Excellent item.

Beautifully designed & easy to hold. Strongs motor with rechargeable battery which lasts over 2 hours per charge. Amazingly effective, better than anything I have used before. Expensive but transformers the appearance of garments.

3 aprile 2025

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