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Valutata 1 stelle su 5

If i could give zero stars i would. The steamer arrived broken, which in itself is not what is bothering me. It's the return process. I have to contact the customer support, which 6 days later has sti... Leggi di più

Valutata 1 stelle su 5

Bought a Pilo 2 and it worked twice then stopped. I emailed Customer Service who took over a week to reply (by which point I'd thrown it away) and said that because it was purchased from Selfridges no... Leggi di più

Valutata 5 stelle su 5

A wonderful customer service experience.I asked if I could buy replacement blades for my Pilo 1. I was emailed for photos of the Pilo and my name and address and sent to me free of charge. I can't f... Leggi di più

Valutata 4 stelle su 5

Faulty steamer and not heard back from customer services as yet - hope to v soon for an exchange. Beautiful designed products though! To update - Via instagram I was able to get in contact with cu... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Grossista di apparecchiature elettroniche

Informazioni su Steamery UK

Scritti dall'azienda

Steamers
Fabric Shavers
Laundry
Clothing Brushes
Accessories

Breathing fresh air into textile care

Steamery is a Scandinavian clothing care brand that wants to modernize the way we treat our clothes. We make innovative clothing care products that combine minimalist design with powerful performance and functionality. Our mission is to inspire people to take better care of their clothes so their wardrobes can last longer. On a grand scale, we aim to slow down unsustainable processes and inspire a slow fashion lifestyle.

The company was founded in 2014 and today we have resellers across the globe. We are a team of entrepreneurs, designers, and textile engineers passionate about making clothing care modern again. Our product range includes steamers, fabric shavers, laundry detergents, and accessories that help extend the life of your wardrobe.

We like to think that you never really own a garment. We prefer the notion that you are only caring for it until the next owner. At Steamery, we want to educate and inspire people to care for their clothes in a conscious way and view their garments as lifelong companions and worthwhile investments that can last for generations to come rather than temporary items to wear once and then throw away.


Informazioni di contatto

3,5

Nella media

TrustScore 3.5 su 5

360 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

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Ha risposto al 62% delle recensioni negative ricevute

Solitamente risponde entro 2 settimane

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3,5

Tutte le recensioni

(360)

90 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 1 stelle su 5

DO NOT BUY ANYTHING FROM THIS COMPANY AS THEY WILL NOT SEND YOUR PRODUCT BUT THEY KEEP YOUR MONEY!!! You have been warned!!!!!

So I don’t know how many times I need to contact this company or write negative reviews they still have not refunded my money for a product I did not receive. Reading their other reviews this has happened to other customers too. Companies like this deserve NO customers. They make empty promises and platitudes. Just don’t waste your money - this company are a waste of time and customer service is terrible and nonexistent. I am receiving replies from a subsidiary of theirs saying I should contact the UK team but they are very busy??? Busy doing what???? Managing complaints maybe. I am furious as I have lost my patience and this all take times and energy!!! Just refund my money as I’m not going away until I get it!!!!

26 agosto 2025
Non scritta su invito
Valutata 5 stelle su 5

Such a great product and company

Such a great product and company - I've ordered all of their detergents now and they do such a great job with a fraction of the liquid I might use from other brands. Also arrive on time and well-pacckaged to avoid spills

10 agosto 2025
Valutata 1 stelle su 5

Steamery Cirrus X

I ordered the Steamery Cirrus X. Unfortunately, after trying it once, I discovered it leaks during use and completely soaked my shirt. I expected much better quality from this product. I’ve already reached out twice to request a return, but have yet to receive a response from customer service. Very disappointing experience.

5 agosto 2025
Valutata 1 stelle su 5

Expensive mistake

The design is very stylish but the performance was not as expected. The water cylinder is too small (managed one linen shirt before it emptied) and you have to buy the larger one. I purchased the travel bag because I did not realise it came with a bag. The travel bag is black, the one it comes in is cream: do not waste your cash! The steamer is ok on thin fabrics but even then not perfect. Creases do not just fall out and the risk of burns is high when the glove is more of a fabric rest than a glove for a hand. I should have gone for an upright model with power. Disappointed and no way to return once it is used. Appreciate my iron so much more though:)

22 luglio 2025
Valutata 2 stelle su 5

Best looking, worst perfoming steamer

The Steamery steamer is the best looking but worst performing I've used.

I've been a stylist for many years so have used a good number of steamers. I bought The Steamery one (+ the clothes shaver) as the design was so beautiful.

It's just not worth it though - it just doesn't work properly as the steam seems to stop or is not enough to take creases out.

It's extremely annoying to use and I'll be purchasing another brand soon.

26 luglio 2025
Non scritta su invito
Valutata 5 stelle su 5

Value for money

Order was delivered on time, wowed by the performance of my steamer circus 3 . Can't wait to try other products from the brand.

10 luglio 2025
Valutata 3 stelle su 5

Style over substance

Saw this in Sunday times everything was perfect and as expected till I used it. Deliverd quickly , feels and looks like a luxury item in a beautiful sage green colour with high quality accesories.

The product itself is easy to use and certainly freshens the clothes, but the steam function is weak and it was hard work to remove all the creases.

6 luglio 2025
Valutata 2 stelle su 5

Good Looking but let down by Poor Quality

I purchased a Steamery 2 after seeing it demonstrated at an event. It was pricey but looked good and worked effectively. After very moderate use the paint on the handle has flaked off, I got a replacement and the exact same thing happened. Its a great looking product, but with a very small water container and the issue of a flaking plastic handle it is not fit for purpose. Amazon are providing a full refund and I shall be replacing it with a less elegant but more practical alternative

16 giugno 2025
Non scritta su invito

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