Stayz Recensioni 

After paying the initial deposit for an apartment ( $318.90 ), we had to cancel due to change of plans, we cancelled within 24hrs of the initial booking taking place, yet we don't get a single dollar back due to the bullshit cancellation policy.

Booking was made on 29th June @ 5pm & cancelled at 8pm the same day.
Accommodation was booked for 19th July - 24th but because the it fell with-in the 20 days prior to arrival "policy" a refund wouldn't be given .

You wonder why there's no trust in this companies like this.

I booked a six night stay in a property in La Baule France from the Stayz website in Australia. Costing over 2000euros, it was a 5 bedroom house with 2 bathrooms. We were a party of 9. On day two of our stay there was a plumbing leak. The plumber who called, did no remedial work and advised us that the two bathrooms weren’t to be used. Hence, we had to use what was described by Stayz as a beach shower. Very small and with poor amenity. Hoomy the management service immediately offerd 290euros compensation, which I consider to be inadequate. I contacted Vrbo the complaints section for
Stayz, after 1 month of phone calls, emails, being escalated, they have offerd 300euros. Again inadequate considering that for the majority of our stay the house lacked bathrooms. Stayz does not stand by its “We’ve Got Your Back” policy.

This company should have customer service rating ZERO!!!
I was informed by Stayz on the 10th May 2026 that they could not honour my booking which I have paid for, they told I would get a refund- as of today no refund has been made. Contacting the Stayz support team is time consuming and it appears they are incapable of retaining previous messages. So after numerous attempts to get a simple refund today they ask me the same questions as they have in previous messages I have received numerous apologies and lame tales about how they are looking in to my query and will get in touch and keep me informed -it never happens!! It is not difficult to make a refund it will take Stayz exactly the same time as it took me to make the payment - less than 5 minutes!!
PLEASE GET YOUR ACT TOGETHER STAYZ!!

Terrible service and booking system. When you have a problem there's no contact numbers on their website, you get an I bot which is useless. I do not recommend this platform.

Avoid at all costs. Property's presents well online but the Stayz process is a pressure sales environment. Told you can cancel up to a specific time without penalty but then told to pay the full price within 24 hours of booking via PayID. Cancelled within 24 hours of booking due to the email communications and the pressure sales approach about paying when the booking was months in advance and now after 11 days of constant emails (I assume many via AI rather than humans) I still haven't received any refund. Lots of platitudes; our finance team have been advised; our finance team are looking into it; please advise us when the funds arrive in your account.
PayID is instantaneous so therefore the refund should be the same.
But no - I've asked for screen snapshots of the refund as they infer that payment has been actioned but again "our finance team are aware, please let us know when funds are received OR please check tomorrow and let us know when funds have arrived"
The process appears designed to hold your funds (no doubt wisely invested) for as long as possible while continually telling customers that their finance team are aware and working on the refund.
Avoid Stayz as an option at all costs.

Absolutely the worst platform I have ever tried to book through, never use them absolutely putrid

A complete scam and no accountability. Booked and paid using their recommendation to only communicate through stayz.com. Arrived at the property and it was unliveable, unsafe, did not meet safety regulations or quality and assurance. The host was hostile, they refused to give me a refund after I spent 12 hours on the phone, providing photos, videos, screenshots. I ended up called 000 to vacate. They are still not responding. I am mid move and a single woman with no accommodation or money left as the stay cost me over $2000

Big Scam!!!!

Aussies please avoid at any cost!!!!

We don't need these cheap American websites to scam us

I am writing regarding an incident occurring on the weekend of 6-8th June 2026 relating to a property advertised on your site. My son had returned to Tasmania to surprise his partner with a marriage proposal, with family support. The host was Samantha Lyndon who “ boasts “hyper personalised hosting experiences” for guests (and I note, arguably more appropriately ), “helping property owners maximise their returns”. )
At my son’s request I purchased, delivered and arranged items worth several hundred dollars, (including long stemmed roses, cheese platter and assorted foodstuffs, Moet and Chandon champagne, chocolates and assorted floral arrangements) shortly before 2.00pm, prior to the arrival of the newly engaged. Since check in is normally after 2.00 pm in Tasmania, and given I was not privy to the original booking details, it was reasonable to assume the home was available, especially as I found the beds made up, and the bathrooms, bedrooms, kitchen and living areas clean and neat.
It appears the cleaner entered the property shortly thereafter, removed the items and took them home, giving the contents of the platter away and retaining the flowers , vase , champagne and platter. She claimed that she believed the goods had been “left behind “by the previous guests. This is incredulous given the obvious value and placement of the items, and contrary to the policy and ethos of the establishment. There was no attempt to contact either the previous guests nor my son for an explanation as to the presence of the items. A more likely explanation was that she returned to the property post- cleaning, possibly to return laundry, and witnessed me entering the property, following which, for whatever reason, she chose to take the goods.
The response from Ms Lyndon following my request for return of my property came some 18 hours later in the form of an unidentified text message which directed me to pick up the champagne from her later that day. I found this to be a totally inadequate and offensive response. When I declined, and with some considerable persistence, some of the property was returned to the accommodation the following night, again without notification. It was instead left in the dark on the doorstep to be discovered some time later, and minus around $80-$90 worth of foodstuffs. Ms Lyndon has had neither the grace to acknowledge nor apologise for the hurt that her actions have caused. She has also refused to reimburse the value of the goods retained by the cleaner .
I have lived in Tasmania all my life and have represented the hospitality/tourism industry in the past. I am proud of Tasmania’s unique reputation as a welcoming and friendly state for visitors. Moreover, I recognise that the star rating of the accommodation is only a very small part of the visitor experience. The fact that Ms Lyndon chose to either ignore this or was wilfully ignorant of it begs the question as to her motivation for operating in the Tasmanian market in the first instance. Sadly, when profit is prized over the person, the visitor experience is diminished. Tasmania prefers and values operators who are genuinely committed to ensuring that the visitor experience is as positive and memorable as possible.
The behaviour demonstrated is unacceptable and certainly not what one would expect from a “super host”. Ms Lyndon has demonstrated an incapacity to deliver the complete package – rather she has ensured a memorably negative experience for my son and his fiancé on their engagement , far removed from the “hyper-personalised hosting experience” promoted by Ms Lyndon .
Neither I, the couple, nor the extended network of family and friends impacted will recommend this host, and will willingly share our reasons with as many people as necessary to ensure that others might avoid the same treatment. Shame Ms Lynden for so callously ruining my son and his fiancé’s engagement when the issue could have been resolved early and amicably.
Thank you
Alison Mclean

I am writing this to alert other travellers looking at London holiday rentals on Stayz. While I understand and accept that exact street addresses are hidden until a booking is fully completed, the preliminary location indicators on the map need to be accurate. I looked into 3 different properties where the mapped radius was inaccurate compared to where the properties are actually located. This makes it incredibly difficult to plan transit or know if you are actually booking in your preferred neighborhood. Stayz needs to ensure their hosts enter precise geolocation data so the general map circles reflect reality as other booking platforms do.

Wish I could give it zero. AVOID AT ALL COSTS.

I made a booking for a property in Marseille France for August 2026. The booking conditions indicated the upfront payment would be $0, and the total amount for the booking (1700 euros) would be charged in August 2026. The terms and conditions stated the booking was cancellable and fully refundable until 7 August 2026. Once I made the booking, I received multiple messages from the host of the property asking me to pay additional fees via another platform (and providing links). They asked for a 200 euro cleaning fee and 88 euro tourist tax. The total amount for the booking which Stayz indicated would be charged in August, already included a 200 euro cleaning fee.

I did not click the links or pay the fees as this seemed like a scam. I then checked the credit card I used for the booking and saw it had been charged $1300 AUD. I did not authorise this payment. I do not know why I was charged this amount. This amount does not reflect the total cost of the booking and, as mentioned, the website indicated there would be no deposit. I then tried to cancel the booking via the Stayz website. Despite indicating the booking could be cancelled for a full refund for another 2.5 months, the website only allows me to submit a 'cancellation request' to the host. The host has not responded.

I have called Stayz multiple times. They are unable to tell me what happens if the host just doesn't respond or refuses the cancellation. They refuse to process the cancellation themselves or issue a refund. They have not been able to explain why I was charged or whether I'll get that money back. Every time I call Stayz, they just say they will send an email to the host and tell me to wait another 24 hours.

I have asked Stayz why their website indicates a booking is cancellable and refundable, when in fact the cancellation and refund is subject to the approval of the host. They have no explanation for this. They have said if the host doesn't accept the cancellation then their property could be de-listed. So this means people are basically incentivised to list fake properties, take payments and then just refuse a cancellation and keep the money. I can only assume this is set up to allow this to happen. Otherwise I cannot imagine why you would require consent of the host to cancel in line with the terms and conditions.

Absolutely wild - avoid at all costs. I have reported this to ACCC

False and misleading advertising! Accommodation advertised as being 4.6 km from our desired location. No mention that this distance was as ‘the crow flies!’ In actual fact the distance is 30.8km by road!

A dismissive response and it looks like no chance of a refund of our money. Extremely disappointing! Will never book with Stayz again.

Just had the worst time ever at a filthy and dangerous hotel in Brighton (Number 19). I booked through Booking.com but Stayz people were the organisers.

I booked a villa in Sardinia in February for 6 people in late May. Booking was accepted. But after lack of response from host I contacted Stayz. On day of checkin we learnt the booking did not exist. Stayz took no responsibility and just directed me to villa host. So on day of checkin we discovered that even though Stayz platform said we had a confirmed booking - no booking existed. It was a backend problem.
Luckily an AirBnB host took us at 4 hours notice.
Then I was asked to complete a review by Stayz - for a booking that never existed!
After giving a bad review - Stayz sent an email refusing to accept my review because it was ‘misleading or ‘inaccurate’. Bottom line - your confirmed Stayz booking may not exist, when you have a problem they will not accept responsibility and pass you to host and they won’t accept a bad review- even when it is honest and accurate.

Had the worst booking experience with Stayz. The host kept $1500 from our booking. The booking was made 2 days prior to cancelling because we realised that the accommodation would not suit.
The host still had over 2 weeks to relist and get another booking. There was no goodwill extended and the host treated us very poorly. The stayz team did try to get more money refunded but were unable to do so. Do not use this booking system, they are very unfair.

Do not Book through stayz!!
We had a horrible experience, booked two months in advance after speaking with the host and had everything organised. The money came out of our account in full $2,264 the day before check in. The day of check in the host ghosted us basically and we never received an address or any check in instructions. Therefore had to pay more money to stay in another house. I have been in contact with the stayz/vrbo support team for 3 weeks with little to no help with the situation, I’ve been told multiple
Different things - some telling I will receive a refund, some telling me I won’t. I still have no received any refund at this stage.
This has honestly been the worst platform to book on and the worst customer support. Do not recommend.

Absolute nightmare..
My booking for Pelican Water getaways- property id 20252656- at Sunshine coast turned into a big disappointment.
Booked through Stayz /Vrbo platform and had to cancel it . I did the cancellation on time , eligible for 100% refund. No response from host Joelene Sanelliii, neither to my emails/messages or calls. Stayz team also tried to contact the host with no luck. I just wonder whether its a fake property ID or not.
Contacted Stayz customer service, advised to contact my credit card provider to get the reimbursement, Stayz care will only cover if the financial institution which I used for payment failed to reimburse. I had made many calls to the customer support at stayz , sometimes lasting for an hour ,some of the support officers were helpful, and one particular person didn't have a clue what he is dealing with. even though all the details were in front of him. Hoping to get my money back and update with the results.( Either a response from host or a reimbursement from credit card provider or STAYZ care.

Cleanliness,central location,friendly staff.

We booked accomodation at the Tamar Boat House in Deviot, Tasmania. Stayz took a credit card payment and there was some form of response from the host, however I was becoming concerned that the host or Stayz had not contacted me. On the day that we had booked our accomodation for two nights we found out that our booking via Stayz had expired because the host did not respond within a specified time; I didn't even know that was a thing. After messages via Stayz, the host did not respond at all. We lost our booking. My wife and I had organised the booking two months previously. I would never use Stayz ever again, but the remarkable thing is, they advertise on TV/Social media like they're desperate... now we know why. Their platform is not driven by the owners/host which means that Stayz wants full control of bookings. I couldn't get in touch with the host via any form. This has left a very sour taste in our mouths and we are extremely dissapointed. We live in Tasmania and we have never had any issues with booking (usually via Booking.com) but from now on Stayz is on our banned list. Catastrophic!

Host double booked and cancelled my booking. Still waiting for my $1200 refund that he says he doesn't have it. The money can out of my account straight away. Then he cancelled. Won't answer any more messages or phone calls. Been waiting 4 weeks for my money. Never book with stayz again.