The program has helped me to lower my overall debt with the creditors and to manage my payments so I can focus on better aspects of life. The legal company that SNF partners with, Evergreen, has al... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
My experience was one of the best, first of all customers service was excellent. Every time I called to get help they were very polite and knowledgeable with me and my account. Start New financial hel... Leggi di più
L'azienda ha risposto
I would give Shannon 10 stars if I could. She is always so pleasant and kind when I am lucky enough to get her when I call. Overall this has been a pleasant experience. It was difficult to get answe... Leggi di più
L'azienda ha risposto
Need better communication between agents and clients. Improve reports so they are better user friendly. Customer service agents who answer the phone are excellent. The are very friendly and helpful.
L'azienda ha risposto
Dettagli dell'azienda
Scritti dall'azienda
Start New Financial is a U.S. company headquartered in Grand Rapids, Michigan. Over the last few years, Start New Financial has helped thousands of clients eliminate, in total, millions of dollars in debt. Start New Financial is a member of the American Fair Credit Council; the International Association of Professional Debt Arbitrators; and the Better Business Bureau, with which Start New Financial maintains an A+ rating. Start New Financial’s team members have, together, decades of experience in the debt-resolution industry. Start New Financial’s team members maintain accreditation from the International Association of Professional Debt Arbitrators. Start New is committed to helping its clients and in conducting it's business honestly, ethically, and professionally.
Informazioni di contatto
5366 Plainfield Ave, NE Suite B, 49525, Grand Rapids, Stati Uniti
- 888-910-2632
- customercare@startnewfinancial.com
- startnewfinancial.com
4,4
Eccellente
91 recensioni
Chiedi ai clienti di scrivere una recensione
Questa azienda invita i propri clienti a scrivere recensioni - sia positive che negative
Ha risposto al 100% delle recensioni negative ricevute
Solitamente risponde entro 24 ore
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Scam
This company is a scam! Please don’t use them. I paid close to $8,000. Half of that money I was charged in feed by them. The government needs to investigate this company.
You charged me close to $4,0000 in fees. That’s half of what I paid. I want my money back! I will be contacting attorney general in Michigan today to review all the documents.
You never tried to resolve anything. So please stop lying! We will speak further through my attorney. Have a great day in Michigan.
21 marzo 2024
Non scritta su invito
Risposta di Start New Financial
Hello Ilona - Thank you for reaching out and bringing this to our attention. Although we are confident we have operated in a compliant and upstanding way, your file will be thoroughly examined for any possible missteps. If it is determined that any fees have been miscalculated or collected improperly, a prompt correction will be made. Over the years, Start New Financial has built a solid reputation in the debt resolution industry by treating consumers with honesty and fairness.
Hello Ilona - Start New Financial earned and collected roughly $2,600 in fees, not the close to $4,000 that you are suggesting. We believe that the fees collected were in accordance with all applicable best practices, guidelines and laws.
Unfortunately, it seems we are unable to reach an amicable resolution.
I paid Start New Financial nearly…
I paid Start New Financial nearly $18000 and now I am being contacted and grifted for an additional $7200. SCAM - stay away from them at all costs.
Updated: Thank you for your response. However, your "friendly representative" refused to put into writing that this was to be the final demand for an extension. I wanted a guarantee that this would be over. He was unable to assure me that continued requests for money would not happen. In addition, I requested a detailed summary of the accounts that had been settled. He also failed to send that to me. These actions are obvious that of a scam organization that exists only to grift money from trusting individuals.
16 marzo 2023
Non scritta su invito
Risposta di Start New Financial
Hello Mr. Gonsuron - Thank you for reaching out and giving us an opportunity to respond. We can confirm that you've been a client with us since June 2020, and so we want to thank you for your loyalty. Since it has been some time since your enrollment, it's understandable that you may have forgotten that we did communicate with you that your 42 month program was/is an estimated term length. This information was communicated in the same Enrollment Agreement that you attached to your complaint. The reason our program term lengths are estimated is simply because we can't predict or guarantee how demanding some creditors will be in their negotiations. As much as we love our clients, we want our relationship with them to be as short as possible, because we want to resolve their debt as quickly as possible. Unfortunately, creditors tend to take the exact opposite approach in that their business model - they want to keep you in debt as long as possible. Please understand that we sincerely share your frustration. We have nothing additional to gain by extending your program. Moving forward, money that you contribute to your program is for the sole purpose of finishing the job we started, and that is to resolve all of your enrolled debt. If we have not properly explained this, please feel free to call us and speak further with one of our friendly Support Representatives. We want you to have a pleasant experience with positive results. You're almost there :)
Hello Mr. Gonsuron - We understand your position. As much as we would like to, and it would certainly be easier for all parties, we can't guarantee how much or how little a creditor will demand to resolve an account. If we gave you any sort of guarantee or promise, we would be lying, and we want to be honest with our clients. We can give you our best estimation, based on historical data, and that is what have done. We will send you an email with the summary of settled/unsettled accounts. We hope this meets your satisfaction. Take care :)
Son unos estafades ladrones engañan ala…
Son unos estafades ladrones engañan ala gente ami me dijeron que pagaría por mi y que yo pagará una mensualidad 302 ahora resulta que necesito aser otro préstamo para que terminen de pagar y ya abia firmado un contrato ase como 2 años imedio oh 3 eyos vienen cobrando y no an pagado alas empresas que tenían que pagar prometieron que mi crédito no se vería afectado y es falso mi crédito esta por los suelos esta empresa es una basura ladrones y estafadores debemos de unirnos y de mandarlos por estafadores y mentirosos yo en mi caso ya estoy buscando un abogado para demandarlos no pueden aprovechar se de las personas según es un alivio y resultas con más problemas que antes... mentira no pagaron ni un sentabo de mi deuda y ami me cobraron por más de 2 años y medio 301 cada mes son ladrones no tienen nada de honestidad ni la conocen todos deberíamos de unirnos y aser una de manda contra esta empresa que en lugar de ayudar te unde más en la desgracia
20 febbraio 2024
Non scritta su invito
Risposta di Start New Financial
Hola Rosa: Gracias por tomarse el tiempo para compartir su experiencia con Start New Financial. Lamentamos que nuestro programa no haya cumplido con sus expectativas. Respetuosamente, diríamos que somos una empresa honesta que ha ayudado a miles de consumidores. Su programa está funcionando maravillosamente. Estás aproximadamente a la mitad de tu programa y más de la mitad de tu deuda inscrita se ha resuelto. Llámenos para que podamos explicarle mejor el éxito de su programa y el dinero que está ahorrando. Estamos aquí para ayudar.
I was totally unsure of what was going…
I was totally unsure of what was going on with my case. Shannon H explained what was going on. I am releaved now and so happy I decided to use Start A New Financial. Thank You for the positive feedback.
28 novembre 2023
Non scritta su invito
Go to an NFCC approved counselor, not SNF. They have destroyed my mother financially
These guys convinced my hard of hearing mother who has mild cognitive impairment to sign papers agreeing to help her manage her debt. They have charged her appx $150/mo for years now and she was sued by Discover for nonpayment. Their debt settlement has destroyed her credit. The implications of bad credit in her late years of life are awful. They yelled at us when I called to advocate for her. Please trust us and stay away. If you need help with debt, look for an nfcc.org approved credit counselor, and do not use a private company, please!
1 febbraio 2023
Non scritta su invito
Risposta di Start New Financial
Hello Kloe - This is concerning to hear. Understandably, for privacy purposes, you have not included your mother's name within your review, so we can't go back and analyze the circumstances surrounding her enrollment and time in our program. Having said that, generally speaking, clients who choose to enroll in our program go through an underwriting process to confirm they are an appropriate candidate. Our enrollment procedure has less to do with convincing and more to do with qualifying and determining if our services can/will put the consumer in a better position financially. We welcome an opportunity to speak with you and/or your mother so that we may have a better understanding of your concerns. If we can help, we will. Regardless, we appreciate your feedback and with you the best.
Very happy with the service
Very happy with the service. After making only one payment one of my accounts is already settled. Very fast-moving and the communication is great. Highly suggest this company.
14 agosto 2023
Non scritta su invito
Scam Debt relief
I'm 88 years old , and I came to this company through Debt Advisors and was sold a fake debt relief. # months after starting with this company my debt was charged off and they were still trying to get money from me . $590 a month for debt that was already charged off. Beware of Start New financial and Debt Advisors!
17 luglio 2022
Non scritta su invito
Risposta di Start New Financial
Karla, We don't have any clients in our system with the name Karla Mackie. Please provide your client ID so we can address your concerns as soon as possible.
STARTNEW Financial has been a HORRIBLE…
STARTNEW Financial has been a HORRIBLE service to use in consolidating our dept and paying it off. Rob and I started a process to get out of dept a little over 2 years ago. We were approached at our home by two very nice friendly gentlemen who were in constant or at least regular contact with us for the first 18 months of our 36 month agreement.
Before we signed up for this service, I read reviews and discussed with my sister who is in the credit industry. We felt confident that we were going to be treated fairly and professionally. After the first 18 months Cam Quisada was no longer interested in taking my phone calls and referred me to the customer service team. The customer service team has been EXTREMELY lacking in explaining the account charges. Today I requested to speak with a Supervisor and was told that they would have to call me back because there is not a direct line.
We have agreed to a loan to pay off any remaining settlements. When I reviewed the account there have been NUMEROUS UNEXPLAINED charges. I called Customer Support to get an explanation of the charges. I was told that I had to speak to the Loan agent about the settlements. This makes ABSOLUTELY NO sense. The Loan agent deposited the money in the Start New Account. The Loan agent cannot explain the charges.
We have no intention of consolidating dept or that need again in the future. However, any of our friend or family who may consider this option, please RETHINK using the Start New Program if it is presented as an option. Their Customer Service is HORRIBLE.
Today 05/03/2022 Spoke with Claudia. Wanted to know why we continue to have services charges and fees since we agreed to a loan. My understanding is that the loan was deposited as a lump sum and should cover all of the remaining settlement costs. If that is the case then START NEW should pay the full settlement agreement instead of payments.
3 maggio 2022
Non scritta su invito
Great Experience and helped me out!
Thank you Robert for doing such a great job explaining the program and how it all works! I had reservations about moving forward but after it was explained to me I could clearly see how this was the best choice for me and my situation. I am saving money every single month and I now have a clear date when I am going to have all of these paid off. Thank you again for taking the time to explain everything to me.
30 settembre 2021
Non scritta su invito
Come funziona Trustpilot
Chiunque può scrivere una recensione su Trustpilot. L'autore di una recensione ha la possibilità di modificarla o cancellarla in qualsiasi momento e, fintantoché il suo account è attivo, la recensione rimane visibile a tutti.
Per salvaguardare la nostra piattaforma, facciamo uso di personale dedicato e di tecnologie intelligenti. Scopri come combattiamo le recensioni false.
Scopri di più su come vengono gestite le recensioni su Trustpilot.
La verifica aiuta a garantire che le recensioni su Trustpilot vengano scritte da persone reali.
Offrire incentivi in cambio di recensioni o chiederle solo a clienti specifici potrebbe distorcere il TrustScore, violando le nostre linee guida.