Starbucks UK Recensioni 

15 minutes to make an Americano! Due to large order before me, whereby lots of freebies were being given out to the new Five Guys employees on the promise of free milk shakes. When expressed views over the treatment of ‘regular’ customers, I was told that o don’t have to drink here. So guess what, will not be returning!

Why advertise a product and allow customers to order it online when it isn’t actually available in the store?

I’ve been trying all week to have your Maple Pecan Macchiato at the Staines store. I ordered it online on Monday, and then visited the store in person on Tuesday and Wednesday, only to be told that the maple syrup hadn’t been delivered.

I’ve now noticed that the Maple Pecan Macchiato has been removed from the menu altogether.

I appreciate that deliveries can sometimes be delayed, but I don’t understand why the drink continued to be advertised and available to order when the store clearly couldn’t fulfil it. I’ve wasted both time and trips trying to get something that you were still promoting.

Please can you explain what happened and why customers weren’t simply informed that the drink wasn’t available?

Went to the Starbucks on edge lane east Liverpool last month & one staff member in particular had a really bad attitude, the best way I can describe her is that she’s young & Asian looking, firstly I ordered a black americano & when it was given to me it came with milk, I’m intolerant, when I brought the cup back her face turned upside down & snarled me & sent me away & said she’s bring a new one over “when she’s ready” when the new one came over it was in a take out cup( I asked for a sit in cup) when I went back over to kindly ask her to change it over she again never answered me and just sat he’d the cup out of my hand, she then poured the take away cup into the sit in cup & she’d only filled it upto about a quarter of the length , Inever noticed until i sat down although it did feel really light, when I noticed Iwent back up to ask could Inave a new coffee please & she never said yes or no just took the cup from me & about 5 minutes later there was a cup left on the side re made, Iasked if this was mine and the other girl shouted over that it was.. she made me feel really uncomfortable like I was asking for something out of the ordinary, it’s actually put me off going to the shop again, going to a coffee shop is supposed to take your mind of things, or be relaxing, this was far from it .

Drink was dead. Watery and weak. Minimal product used. Supposed to be a premium drink. York Clifton Moor location.

Bearing in mind this branch has been in Chepstow all of 5 mins, I think it's a bit unfair to be commenting on the service times. These staff are new to the job: very friendly and helpful. Perhaps some people need to have a little more patience and empathy.
Lovely light, spacious, clean environment, plenty of parking. We are regulars! ☕️ ☕️ ☕️

Rudeness personified.

Do the staff practice rudeness for a profession at Belfast Int Airport? Make the wrong drink, call them on it and they unhappily make you what you paid for and then throw it at you, and that's after you e waited 10mins to receive it because, hey, why be bothered with functioning like a normal human being?

Clearly they skipped the customer service training.

PINVIN STARBUCKS
Liv and Laura was amazing and so sweet they made our experience so good great service throughout and was very helpful.

Yesterday (19 August) I went to buy a bottle of orange juice from the Wandsworth High Street store, only to be told buy the female staff member that they do not accept cash. Since when did Starbucks decide that cash payments are no longer a form of acceptable payment? The OJ cost was £4.70, I tried to hand over a £5 note, but cash is not allowed as payment, apparently!!!!!
I will not be using Starbucks anymore.

Dear Starbucks Customer Care,

I am writing to make a formal complaint about an incident at your Starbucks store on 12 August 2026 at around 10:00am.

I purchased a cheese, tomato and mozzarella sandwich from the store. Approximately four hours after eating the sandwich, I became very unwell and started vomiting.

I am concerned that the food may have caused my illness, and I would like you to investigate this matter, including checking the food preparation and storage procedures at the store.

Please let me know what information you require from me and what action you will take regarding my complaint.

I would appreciate a response as soon as possible. Location custom house E16.

Kind regards,

Nirvana

I agree with many poor reviews about the inconsistant quality of coffee at this Abington Services outlet. Starbucks has always been my preferred coffee provider due to its consistancy and quality. But this is the 2nd time I have been disappointed at the taste and quality of their Americano coffee. Will avoid in future.

As a regular customer and gold app user I was appalled by my visit today to the Derby Pride Park store.
I and others totally ignored by staff servicing drive through customers only, when I tried to talk to staff about the long wait, they walked away from me, refusing to answer my questions.
The manager eventually arrived when summoned from the office, they did apologise for the delay but claimed not to have noticed customers waiting, despite walking directly past me when they came out to bring toilet rolls tissue and paper towels as there were none in either toilet (no serviettes or brown sugar at self serve area either), before returning to their office and not helping their staff out.
Even after the complaint the two serving staff did not turn attention to in-store customers and continued to prioritise drive through.
I have never been treated so rudely by staff when trying to spend my money, anywhere, and will not be treated by Starbucks staff ever again and I forego the thousands of rewards points I had collected, they're welcome to them..

Quality of coffee not as good as it used to be.

I feel like they are slowly creeping the prices up too!

Still best iced Matcha!

Went in to the Highcross store in Leicester city centre today. Got served by the most lovely lady called Chloe. Really bubbly, friendly and helpful. Took our order and she brought out food ro the table and then went back and got our drinks as I'd forgotten to wait for them. Fabulous manners and couldn't so enough. We even popped in about an hour after we left to ask her if we could use the toilet and no problem. If only all coffee shop employees were like her. Keep doing what you're doing Chloe. People do notice.

absolutely pathetic behaviour by Jessica in the Bromley store, she believed a guy had not bought something, first she came up and argued with him, then she came back saying we need to close this upstairs section to clean it
the place is spotless already as no one has been here
I paid £2.50 for a bottle of water which is extortionate for such a small bottle , have been here like 30 mins and they are coming to throw me out
I just ask the guy ok let me get a refund then if I cant stay here, never heard such nonsense way to treat customers, sell them stuff then tell them to leave after 30 mins, last time I will be visiting this store such bad customer service

I was standing there waiting 30 minutes whilst my mum sat in the car and could have gotten a parking ticket just because they forgot to make my order and the drink was good but the wait time was ridiculous and only after it had been 25 then they noticed I had need standing there waiting so long. It used to be such a good coffee place but this has just disappointed me. I mean I think waiting 30 minutes for a coffee is absolutely ridiculous.

Elms Field Wokingham. Server tipped over the trolley with all the cups on. Told him I didn't want one that had been on the floor. He then got told off by a lady serving who complained he had got another order wrong! Generally dirty store with crumbs and rubbish all over the floor. Dirty plates everywhere. If you know there is going to be a local event on then get more staff in to serve and tidy up. Presentation is everything!

The hot drinks here are very expensive, and honestly, they’re not worth the price. For what they charge, you’d expect rich flavour or at least something memorable, but the coffee and other hot drinks are completely tasteless. It feels like paying premium prices for a cup of hot water with a hint of disappointment.

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Subject: Urgent: Unresolved Account Issues and Poor Customer Service

Dear Starbucks Customer Service,

I am writing to formally express my dissatisfaction with the handling of my account and the lack of adequate customer service I have experienced.

On April 25, 2026, I originally submitted a complaint regarding my Starbucks account. I received a response confirming that my account and Starbucks card were deleted in error and was instructed to reload a card. However, I am currently unable to do so as my account has been locked.

Since then, I have sent multiple correspondences seeking assistance but have not received any replies. Additionally, I have attempted to contact your customer service via phone, but the line is perpetually engaged, and my calls are often cut off.

As a Gold Star member who has spent hundreds of pounds with Starbucks, I find this level of service unacceptable. Cancelling my account without proper justification or communication is not only frustrating but also disrespectful to loyal customers.

I urge you to address this matter promptly. I expect a resolution to my account issue and a response to my concerns.

Thank you for your attention to this matter.

Sincerely,
Dee Fox

I haven’t been into a Starbucks for many years and was unfortunately in Nuneaton town centre for the first time ever while awaiting someone working at the local NHS hospital to finish work. I decided to go into the Starbucks on the Market Square as a recognisable brand, thinking that the experience would be good. The Starbucks was almost empty and had chairs stacked up at one end making it feel like it was shutting despite being only 11am. I stood at the counter - the only obvious staff member was sat with someone deep in conversation but eventually decided to come over to the counter. I ordered a drink and was asked if I had a Starbucks app, which I didn’t, so he then asked for my name. I said I didn’t want to give my name and asked why it was needed, to which he pulled a face, rolled his eyes and said so my drink didn’t get mixed up with the others (there were no others! the store was the most empty cafe I have seen for a long time). I said that I wasn’t happy to give my name and queried how my drink would be mixed up with another’s given I was the only person at the counter- he just stood there, so I said if that’s how he treated customers by rolling his eyes and pulling a face I would go to another cafe. I also asked his name to put in a complaint but he refused to provide it. Further the person he had been sat talking to started to get involved in the conversation - I asked if she was his manager as she was working with a laptop, but she was just a customer and obviously a friend of the server. I have made a specific point of complaining to Starbucks and posting this as the attitude of the Starbucks staff member pulling a face and rolling their eyes at me as if I was a piece of dirt took me aback. As a Chartered Accountant who has worked for a number of the biggest accountancy firms in the world I was really upset.

I suggest avoiding this branch of Starbucks and note that Trustpilots AI summary mentions the attitudes of staff as being poor and surly. 😡

Disappointing changes from Starbucks.

Requiring around 2,500 points a year just to maintain Gold status feels excessive and out of touch. That’s a significant amount of spending for rewards that are, frankly, minimal — like a non-dairy milk alternative or an extra pump of syrup.

Loyal customers shouldn’t have to spend so much just to access small perks. It takes the enjoyment out of the rewards system and makes it feel more like a spending target than genuine appreciation. Definitely a step in the wrong direction.