I have ordered many times with SS396 and have had very good experience with the correct and the wright parts. The free shipping on most parts is also GREAT. Very satisfied with your company. Just wish... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
I did receive my well packaged order in a timely manner. Unfortunately, it was defective from the manufacturer (that is why the rating is not a 5). I reached out and sent a video of the defect. They... Leggi di più
L'azienda ha risposto
The center caps did not fit and the prongs were brittle and lacked flexibility. One broke while trying to install. The Customer Service representative was rude. Ground Up only offered me a return on t... Leggi di più
L'azienda ha risposto
First time customer….Good people took care of me when I had a problem… then checked again to be sure order was correct and I was completely satisfied!! Have ordered from them 2 more times since with... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Scritti dall'azienda
When we started SS396.com, a Ground Up Motors company, we had one thing in mind: to bring the best quality restoration parts to everyone, from the weekend driver to the 1000-point restoration. Over the years, we have grown from one person operating out of a garage to our brand new 60,000+ square foot facility in Palm Coast, Florida. Despite our growth, our passion and vision have remained the same: to keep the excitement of classic American muscle running by providing the best parts available, an easy-to-use website, and the best customer support team.
Informazioni di contatto
2 Commerce Blvd, 32164, Palm Coast, Stati Uniti
- 2032351200
- info@ss396.com
- ss396.com
4,1
Molto buono
511 recensioni
Non risultano inviti alla recensione recenti
Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative
Ha risposto al 97% delle recensioni negative ricevute
Solitamente risponde entro 48 ore
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Le persone hanno visualizzato anche
Everything was as ordered and described…
Everything was as ordered and described and packaged so very well. Thank you
18 settembre 2026
Non scritta su invito
Risposta di ss396.com
Thank you as well Arthur!
The item doesn’t match the OEM item
The item doesn’t match the OEM item. Mine was damaged and I wanted a replacement, but this is doesn’t fit, and is considerably shorter than the original item
14 settembre 2026
Non scritta su invito
Risposta di ss396.com
We’re sorry to hear that the item does not match the original and is not fitting properly. Please give us a call so we can review the part and your vehicle information to determine the best way to assist you.
Detailed product information and timely…
Detailed product information and timely delivery
16 settembre 2026
Non scritta su invito
Risposta di ss396.com
Thanks for the feedback and five stars Aaron!
Fast delivery of the book i ordered
Fast delivery of the book i ordered. Book was as described.
15 settembre 2026
Non scritta su invito
Defective Parts
The center caps did not fit and the prongs were brittle and lacked flexibility. One broke while trying to install. The Customer Service representative was rude. Ground Up only offered me a return on the 3 I didn't open but they would not take responsibility for the parts not fitting. I'm guessing they will restock and resell these defective parts to someone else. I bought replacement parts from a competitor and they fit.
10 settembre 2026
Non scritta su invito
Risposta di ss396.com
We’re sorry the center caps did not fit and that you had a disappointing customer service experience. Returned merchandise is evaluated before being placed back into inventory, and return options are based on the condition of the merchandise and our Returns & Claims Policy.
70 Chevelle SS 402 numbers matching show car
I have ordered many times with SS396 and have had very good experience with the correct and the wright parts. The free shipping on most parts is also GREAT. Very satisfied with your company. Just wished it was closer so I could come and see your place. I live in (Beloit, WISCONSIN). THANKS for your GREAT service and parts. Rebuilding a 70 Chevelle SS BBC 402 numbers matching (TOTAL RESTOREATION SHOW CAR). Randy
15 settembre 2026
Non scritta su invito
Risposta di ss396.com
Thank you for the fantastic feedback, Randy! We’re glad you’ve had great experiences with your orders, parts, and our free-shipping offers. Best of luck with your ’70 Chevelle SS restoration—we appreciate your continued business and look forward to helping with the project!
They had the part I wanted and the…
They had the part I wanted and the shipping was fast
14 settembre 2026
Non scritta su invito
Risposta di ss396.com
Hey Greg, we thank you for your business!
Reliability and timely shipping.
4 settembre 2026
Non scritta su invito
Risposta di ss396.com
Thanks for the five stars Dave!
Fast shipping, nice parts
Fast shipping, really nice parts - first time using this vendor and will definitely shop with them again.
7 settembre 2026
Non scritta su invito
Risposta di ss396.com
Thanks for the great feedback! We’re glad you were impressed with the parts and fast shipping, especially as a first-time customer. We look forward to helping you again!
Risposta di ss396.com
Thanks for the great feedback! We’re glad your order arrived quickly and was well packaged. We appreciate your business!
Nova front spoiler
Product just like described and delivered with car and well packed
4 settembre 2026
Non scritta su invito
Risposta di ss396.com
Thanks for the great feedback! We’re glad the product was just as described, arrived safely, and was well packaged. We appreciate your business!
First time customer….Good people took…
First time customer….Good people took care of me when I had a problem… then checked again to be sure order was correct and I was completely satisfied!! Have ordered from them 2 more times since with the same great results!!
13 agosto 2026
Non scritta su invito
Risposta di ss396.com
Thank you for the fantastic feedback! We’re thrilled to hear our team took care of you, followed up to make sure everything was right, and earned your trust for your next two orders as well. We truly appreciate your continued business!
Not a great experience
Not a great experience. Specifically asked if all parts were in stock prior to pulling the trigger on the 950.00 purchase. Weeks went by before they shipped outta a Florida warehouse. And got 1 of 3 parts of the order first and zero information on the remaining pieces on my order. And missing hardware from what I can see. FedEx dragged the boxes across my rock landscape literally rt in front of me and dropped em at my door amd driver ran off as I was asking him questions.. frustrated and disappointed
4 settembre 2026
Non scritta su invito
Risposta di ss396.com
We’re sorry for the frustration with the shipment and the confusion regarding the multiple boxes. Your order was placed on 8/26/26, shipped on 8/31/26, and the three boxes were delivered or scheduled for delivery between 9/4 and 9/5. If you’re still missing hardware or have concerns about the condition of the packages, please give us a call and we’ll be happy to help. Regarding the FedEx delivery, please contact us so we can file a claim with the carrier.
Order received with manafacturer defect. 396 took care of it.
I did receive my well packaged order in a timely manner. Unfortunately, it was defective from the manufacturer (that is why the rating is not a 5). I reached out and sent a video of the defect. They immediately started the return process by sending me a return label (I still gave a 4 because they responded so quickly). Shipped it back the same day and now waiting for them to receive, evaluate and ship me a new one.
UPDATE: 9/18
Received the new mirror. Much better condition than the first 1.
2 settembre 2026
Non scritta su invito
Risposta di ss396.com
Thank you for the update. We’re sorry the first mirror arrived with a manufacturing defect, but we’re glad our team responded quickly and made the return process easy. It’s great to hear the replacement arrived in much better condition. We appreciate your patience and your business!
Great Fast Delivery to Tampa Florida
Great Fast Delivery to Tampa Florida
Fan Clutch fit my 1970 Chevelle SS 396 “Perfect “
25 agosto 2026
Non scritta su invito
Good parts fast shipping.
28 agosto 2026
Non scritta su invito
Risposta di ss396.com
Thank you for the great feedback! We’re glad you’re happy with the parts and fast shipping. We truly appreciate your business!
I got everything I ordered
I got everything I ordered. Fast shipping, good prices . Site said if you spend over $299 shipping is free. I spent over $2200.00 . And had to pay for shipping. Bad advertisement
27 agosto 2026
Non scritta su invito
Risposta di ss396.com
Thank you for your feedback. We’re glad you received everything you ordered and were happy with the shipping speed and prices. Our free-shipping promotions apply only to eligible items, and each item indicates whether it qualifies; some products cannot qualify because they are manufacturer drop-shipped or restricted by the manufacturer’s policy. We apologize for any confusion and appreciate your business.
Great condition not over priced thankyou
1 settembre 2026
Non scritta su invito
Risposta di ss396.com
Thanks for the review Shayne!
Great company to work with
3 agosto 2026
Non scritta su invito
Risposta di ss396.com
We’re glad you had a great experience working with us. We truly appreciate your business!
One item came incomplete and I still…
One item came incomplete and I still have not received the missing items
24 agosto 2026
Non scritta su invito
Risposta di ss396.com
We’re sorry for the delay in getting the missing items to you. Someone will be in contact with you to help get this resolved.
Come funziona Trustpilot
Chiunque può scrivere una recensione su Trustpilot. L'autore di una recensione ha la possibilità di modificarla o cancellarla in qualsiasi momento e, fintantoché il suo account è attivo, la recensione rimane visibile a tutti.
Per salvaguardare la nostra piattaforma, facciamo uso di personale dedicato e di tecnologie intelligenti. Scopri come combattiamo le recensioni false.
Scopri di più su come vengono gestite le recensioni su Trustpilot.
La verifica aiuta a garantire che le recensioni su Trustpilot vengano scritte da persone reali.
Offrire incentivi in cambio di recensioni o chiederle solo a clienti specifici potrebbe distorcere il TrustScore, violando le nostre linee guida.