SRN Home Improvements Recensioni 

This is the third installation by SRN Scotland Ltd.
1Front Widows, Front Door, Back window.

All done by different installation teams, but all with the same professional result.

Thank you SRN

Bob G

Again SRN and their team did a fantastic job , I have now had all the windows and doors replaced by them, and I am delighted with them , very professional honest and fantastic quick customer service , would highly recommend thankyou .

Mrs ann marie gallagher .
Got 2new windows & back door fitted on 5 th Nov. Great customer service from start to finish excellent quality would highly recomend them . Jamie arrived in the morning as expected and worked on till job was finished.never stopped what a worker. Very nice young man did an. Excellent job cleaned up after ever room no mess left whatsoever take my hat off to this young man doing it on his own so thanks. Jamie .would definetly use this company again

I wrote a nice review and had to edit it - it is now two months later this is my short and sweet two cents:

Really nice staff, really good customer service.
Terrible installation and by that I mean - they did clean up and do a beautiful job, but the windows leak…even after a visit to fix them, they are still leaking to the point where we have to go to someone else. The reason I came to SRN was to get windows to replace my old ones which were drafty - well not much has changed.

I don’t want to speak ill of people but I don’t think people know what they are doing. Things did not get installed correctly, and even had to explain to one of the staff how to plaster the wall that had broken off (and he was the person there to fix the plaster ).

Maybe this is a one off situation but in short I am not going to them again and I regret my choice because as it stands I did not get what I paid for - windows that don’t leak…

Predatory sales tactics, extremely unethical.
We have just moved into our first home. Salesman was polite, and we allowed him into our home on the basis of a 'chat' that would last no more than an hour. THREE HOURS LATER and this man is still in our home, increasingly less friendly the more I said I wanted time to do research and think, considering this was the first quote we'd had.

We were told the show home price would not be the same, and that if we put a deposit down, we could cancel within two weeks and get our money back. I paid that deposit to get this man out of our house in all honesty as it seemed he would never leave. This was over a MONTH ago now and we are still down around 400 pounds.

Manager Ross on the phone to me, telling me 'we don't need your work, so we wont beg you to stay' while then proceeding to knock 3000 pounds off in the same sentence. It was all just so uneasy.

I did not plan to leave a review, and allowed the 30 day grace period for us to receive our money back, but this has been brought on by the betrayal of your word.

Any company worth their salt will not pressure you like this. They have done our neighbours homes and can clearly do good work, so this type of sales tactic is just so unnecessary.

SRN if we do not receive this money back we will pursue legal action. You are now in breach of UK consumer laws, and your own contract. I look forward to hearing from you.

Very polite and professional salesman, but unethical and predatory marketing techniques to coerce people into buying on the spot, without a chance to do any research or think it through. We agreed to a quote after a salesman turned up at the door, and offered a free quote, valid for 12 months. They then scheduled an appointment for another salesman to come and show us the windows and measure up for a quote. There was no mention of a 12 month quote validity, just constantly trying to push their "Show home" scheme, which gives a discount, but is "very time limited". The salesman was intent on pushing me to agree to a £9k purchase, on the spot, with no research, and no chance to discuss with my partner. He constantly tried to counter any reason I would have to not sign a contract there and then, even suggesting that I should sign the contract on the spot, and then use the 14 day cooling off period to cancel it if I needed to. Considering the windows are custom made to fit, and installation would have been 3 weeks from order, they would presumably have started manufacture within those 14 days, which for made-to-fit products, would typically cause difficulty in cancelling an order. All of this was while explaining that he can't coerce me into buying, or make any recommendations as that would be unethical....! I cannot comment on the quality of the windows, or the workmanship of their contractors, and as stated the salesman remained pleasant, polite and professional. The manipulative, coercive and predatory marketing tactics employed by the business are however despicable. Upon further research, while the 30% maximum discount is appealing, it appears the windows are probably overpriced by 30% to start with.

We are extremely happy with our
New window’s excellent product and
Good quality windows great service
From start of ordering from sales staff
And fitting team who were excellent
Cleaned up after installing windows
Great customer service from SRN

Was very happy with end result very professional team and cleaned up after completing job would highly recommend to everyone well done 👍

Excellent service, fitters were tidy, pleasant, and quick.

Really pleased with our new windows and french door. The job was done well and only in 2 and a half days. Happy with the outcome

I couldn’t be more pleased with the service! The team fitted my four windows quickly and efficiently, and the whole process was seamless. There was a slight issue with one of the windows being damaged, but they were super responsive and had it replaced within just two weeks. Excellent customer service, and the quality of the work is top-notch. Highly recommend!

Had windows and doors fitted last week and the full experience was up there, from sales to fitting, top notch, Andy and Shug were tidy and efficient, after sales has been first class with communications, highly recommended

Came in and got it all done in a day, 7 Windows all fitted and looking good.

Replaced our 25 possibly 30 year old windows with new uPVC ones that fit the bill.

Had new windows fitted a couple of days ago by Andy and Shuggy,the boys did a great job,we're very pleased with their work and left our place clean and tidy when finished.Thanks guys.

Was great no problems fitted doors quickly and cleaned up I got windows then went back to the company for doors would recommend

From the salesman to the fitters lovely people extremely happy all done within 3 weeks cannot recommend them enough

Great professionalism from all workers excellent job done

Great experience from purchase to fitting. Guys were quick and efficient with minimal disruption .
Had to take one star off as unfortunately there was a scratch on one of the windows but was delt with within the week with no quibbles. Thanks everyone excellent service

Felt bad taking a star off when it was fixed without question, so changed it to 5 🌟 🫣👏🏼

First class job

Absolutely no problem with installation fitters where great