Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più

Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più

Scopri cosa dicono le persone

Valutata 5 stelle su 5

I had six treatments after carpal tunnel operation. Very friendly people , very professional, and fine with English 👍😊

Valutata 5 stelle su 5

Thoroughly satisfied. Spring were offering the best value based on the condition of my phone. Pouch arrived 2 days after I filled in the details, with comprehensive instructions and advice about takin... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Spring.co.uk Tech box hub was so easy to use and email correspondence and communication excellent through out. App made it easier to follow and knew exactly what was going on with my tech I was sell... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Wow. Genuinely impressed. Received padded envelope at midday and posted the iPhone immediately. Received a very fair counter offer which I accepted and monet in my account within a few minutes.... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Servizio di riciclaggio e sbloccaggio cellulari
  2. Negozio di telefoni cellulari
  3. Centro di riciclaggio

Informazioni su Spring

Scritti dall'azienda

Hi we're Spring! We’re changing the way the world consumes tech.

We make selling tech as easy as pie, as safe as houses and as planet-friendly as can be.

We understand that it is nerve-wracking selling your old devices. So, unlike other companies that buy your tech, we ask you to give a quick, but thorough run-through about the condition of your device, before giving you a range of prices (rather than a single price). That way, when you get your offer, the price should be within the expected range (provided the info you provided is accurate).

Plus, our tech-sperts will also give you a comprehensive Tech Report for every device that you send us to understand how we arrived at the valuation. If you want to sell tech the easy way, or find out more info, visit: spring.co.uk


Informazioni di contatto

4,2

Molto buono

TrustScore 4 su 5

600 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Nessuna traccia di inviti alla recensione precedenti

Questa azienda non ha mandato inviti ai suoi clienti, quindi le recensioni potrebbero non essere rappresentative

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 3 stelle su 5

Not ideal.

Got given a price of £246 before the phone was sent off. There wasn’t anything wrong with the phone, but apparently, there were deep scratches on the screen, so the amount went down by £100. I questioned it and was basically told that that’s the way it is and there were definitely scratches, even though I have photos that say otherwise.

The company makes out that they’re the best and offer great prices, but they throw a curve ball, I’ve also read other reviews that say the same as me.

I wouldn’t sell through this company again and if you’re thinking of selling your phone, I would definitely look at different companies before going straight to this one.

15 agosto 2023
Logo di Spring

Risposta di Spring

Hi Caroline - thank you for not giving us one star even though you weren't happy with the final value!

It looks like the declared condition of the iPhone 12 was 'barely used'. We did find scratches on the screen that we believed were deep so the value was reduced because of this.

I can see you had a discussion with our CS team about the final value and you did have pictures but only with the screen on (our picture guidelines ask for at least one with the screen off). It's disappointing you felt that you were told that's the way it is. I can see we offered to return the phone for free and you and you said "No, it’s fine. I just wondered as I didn’t see any scratches" and you gave the team a nice customer satisfaction score after the conversation.

We do encourage all our customers to shop around at other companies before deciding on us too. And if there is anything more we can do to change your mind about using us again please do let us know.

Valutata 5 stelle su 5

Quick

Quick, easy and smooth transaction. Money in account straight away.

7 agosto 2023
Non scritta su invito
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Risposta di Spring

Thank you

Valutata 5 stelle su 5

Spring.co.uk Tech box hub was so easy…

Spring.co.uk Tech box hub was so easy to use and email correspondence and communication excellent through out. App made it easier to follow and knew exactly what was going on with my tech I was selling.
Money transferred quickly into account.
competitive purchased price given.. would use again.

8 agosto 2023
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Risposta di Spring

Thank you for the review

Valutata 5 stelle su 5

Super easy to use

Really easy to use, and really enjoyed the sustainable packaging! Would highly recommend

7 agosto 2023
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Risposta di Spring

Thank you for the review and recommendations

Valutata 1 stelle su 5

DO NOT USE THIS COMPANY

I sent an Iphone 12pro 128gb unlocked, had a price of £364.00 only to then offer me £199.00 because they deemed the device had moderate wear, the screen does not have one mark on it, the rear of the device has a few minor marks from where lint has got into the case but nothing major. Also on the report they sent me it states normal wear and tear, NOT moderate.

2 agosto 2023
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Risposta di Spring

Sorry you’re not happy with the final value Leon. We do offer free returns in this situation so feel free to request this if you’ve not already.

Our ‘Normal wear’ category does cover minor to moderate wear so that’s why the report states that. We’ve also recently updated our descriptions of wear on our website so hopefully this helps make things clearer in future.

Valutata 5 stelle su 5

Quick, efficient and easy

I sold two phones via Spring, very happy with how quick and efficient the service was and received funds quickly. Would use again.

19 luglio 2023
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Risposta di Spring

Thank you

Valutata 1 stelle su 5

Don't get your hopes up

Just underhand marketing, no intention of paying what they're initially suggesting - they'll lower the quote once they have your device in their hands

Edit: ⤵️ no mention of camera fault on report

Edit: ⤵️ no offer to return device

Edit:
making it up as you go along 🤷‍♀️

1 agosto 2023
Non scritta su invito
Logo di Spring

Risposta di Spring

We do lower our valuations but only if we believe the device isn’t in the same condition as declared.

Unfortunately in your case we found that the camera lens glass was cracked in addition to other wear on the back and sides. This meant we couldn’t pay the ‘good’ price.

I can see you discussed this with our CS team. We explained that the camera passed all the functional tests so they were showing as working on the report, but the glass is part of the overall cosmetic condition of the phone and it would need to be replaced.

We also offered to return the item but you decided to accept the money offered instead. It’s worrying to us that you said we didn’t do this. Perhaps you didn’t see our message? It will still be in your account to view if you log in and then click on the chat icon (top right) and then messages (bottom middle).

I hope it was also clear that we do offer everyone free returns as part of our process if they’re not happy by clicking the reject button instead of accepting it and if it wasn’t we’d love any feedback on how this could’ve be improved?

Valutata 5 stelle su 5

Great simple process overall

Great simple process overall. Contacted customer services due to an issue I had which was sorted by Mel who put things right without a quibble. I would use this company again and I hope Mel gets recognition for her customer service.

18 luglio 2023
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Risposta di Spring

Great review Adam - thank you

Valutata 5 stelle su 5

Great Spring reusable pouches

I sold two iPhones using Spring and their reusable pouches. They are great. So easy to use and good for the environment. Others should use them.

20 luglio 2023
Non scritta su invito
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Risposta di Spring

Thank you Terry

Valutata 5 stelle su 5

Brilliant company - well recommended

Brilliant company. Bag arrived quickly and it's great that they're reusable. I followed the instructions and sent the phone off on Tuesday, it was received on Wednesday and the money was in my account waiting to be transferred on Thursday. Despite other bad reviews, this was a great experience and I got the high end of the estimation for my iPhone 12 Pro Max.

27 luglio 2023
Non scritta su invito
Logo di Spring

Risposta di Spring

Thank you for the brilliant review and recommendations

Valutata 4 stelle su 5

Found Spring to be a great way of…

Found Spring to be a great way of recycling our phones that we had recently upgraded. Good offers for both phones. Little problematic when the pouch did not arrive but a quick call got it resolved. Because of the delayed pouch we were right on the 30 day offer limit. Spring actually offered us less than the original offer despite all the checks coming back positive. Again got the situation resolved and we were reimbursed the amount of the original offer. Despite this I would definitely use Spring again.

18 maggio 2023
Non scritta su invito
Logo di Spring

Risposta di Spring

We hope to see you again soon for a problem free experience next time 😊

Valutata 5 stelle su 5

Very simple and easy-to-use service

Very simple and easy-to-use service! Great that they are in supermarkets which makes dropping them off convenient and the machine made the whole process simple.

1 aprile 2023
Non scritta su invito
Logo di Spring

Risposta di Spring

Thank you 😁

Valutata 5 stelle su 5

It was so quick and easy!

It was so quick and easy! The package you get given is very good and secures and protects your phone completely. The funds were in my account straight away. Highly recommend!!!

27 luglio 2023
Non scritta su invito
Logo di Spring

Risposta di Spring

Thank you Harry

Valutata 5 stelle su 5

Seamless amazing service

Amazing service, dropped the device off at a Pod, the guaranteed offer was paid all done within 2 days and money transferred straight to my account. Will 100% use Spring again.

25 luglio 2023
Non scritta su invito
Logo di Spring

Risposta di Spring

Thank you for the amazing review!

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