Spring  Recensioni 331

Having recently experienced the hassle and stress of trying to sell her house and losing the property she wanted, my mother took her house off the market and had resigned herself to having to stay in a property that was too large for her. She then looked into McCarthy Stone retirement properties and discovered the Spring part exchange scheme and is now happily settled in her flat. The first offer from Spring was too low to make the move viable, but she was advised to negotiate and a slightly better price was agreed. My mother could have held out for a higher price on the open market but she would still be trying to sell her house to date and would have the lost the flat she wanted. My mother was able to move in within weeks of having her offer accepted without the uncertainty of a chain. The fact that she was able to have access to her house after completion date meant that she could move into her new flat on a day and time that suited her and was able to make sure she had everything she needed before the house was cleared. Obviously she still had to go through the conveyancing and legal processes but Rebecca and Simon at Spring were always happy to help with any issues and questions I had and Simon ensured that the completion date worked for us and kept me informed on progress. Downsizing and moving was always going to be a stressful time for my 89 year old mother but Spring helped keep the stress to a minimum over a much shorter period of time.
My mother is so relaxed and happy in her new flat that we both agree that selling with Spring was the best decision and worth the money lost in comparison to the estate agents valuation.

Extremely helpful and efficient. Made the sale process simple. Very grateful for the efficiency

Charlotte was available to us and explained the stages we were at and how things were progressing. Courteous and knowledgeable.

Rhys has been truly amazing providing good advice throughout our managed sale. Nothing has been too much trouble! He responds quickly to all our queries & no question is a silly question. He continues to guide us through this process & we are looking forward to our move. Thanks for everything Rhys you are making our dreams come true!!!😊🙏🏻🏡

The personnel were friendly, patient and professional whenever we communicated

All round excellent experience dealing with Spring. A massive shout out to Samson Lyndon who has made the whole process seamless and stress free. He was organised, communicated clearly and has been very responsive. Thanks again.

Overall, we felt we had an adequate experience. We were satisfied with the offer made. Using a part exchange process probably did help speed up the sale of our elderly mother’s home due to its type and location - from the acceptance of the offer to completion it took about 4 1/2 months - and it did reduce some of the potential stress for her (for example, lots of viewings, being stuck in a chain). However, we did feel somewhat mislead by Spring and the marketing hype which implies it’s easy and quick to sell and buy using their service. It’s still not straightforward! All the usual associated legal work needs to be done, which is time consuming and can be frustrating and overwhelming, especially for an older person, for example, if documents are lost or have to be ordered. A lasting power of attorney is absolutely vital if you are helping an elderly relative move (note this takes up to 3 months to put in place, if required). Fortunately, we had an excellent solicitor who was used to dealing with our client group. But it is something to be aware of, moving is a complex process whatever the blurb says! One gripe we had was the automated greeting when phoning the Spring office which says ‘a completion date to suit’ - in the end, we had 2 completion dates promised that didn’t happen due to what appeared to be slowness on Springmoves side, creating a lot of uncertainly for us as a family. Arranging the drop off of keys to the local estate agent on behalf of Spring once the sale had gone through also didn’t go to plan - I was assured they had been informed and I was expected but they didn’t know anything about it! However, our mother is now happy in her new flat so it has been worthwhile in the end.

Samson was great, proactive and fast communication.

I had a great experience dealing with Samson Lyndon at Springmove. From start to finish, he was professional, supportive, and genuinely helpful throughout the whole process. He answered every question clearly, kept everything straightforward, and made the experience smooth and stress-free. It’s clear he genuinely cares about providing a great service. I’d highly recommend Samson and Springmove.

Hassle free,did exactly what they said they would

Samson was great to deal with from an estate agents POV, responded quickly and helped us get a deal over the line!

Rhys is reliable, consistent and delivers results. He has been integral to our recent success and a valued partner.

Brilliant experience with Sam. Made the whole process easy and always came back to me with updates within timely manor!

Would definitely recommend working with Spring, have had a great experience with Samson to agree the sale of 2 properties. He's always been professional, helpful and quick to respond. It is a pleasure to be working with him.

Responsive and Helpful

Had a great experience with Samson and his colleagues, who were always very responsive and helpful. It didn't tend to matter who picked up the phone, they were all able to assist me whenever I called.

Great service and a really fast response when dealing with questions and requests. A pleasure to work with.

Rhys went over and beyond to help us through a nightmare sale. Nothing was too much trouble and was always at hand to assist. Extremely professional and reliable. Thanks for everything

Samson has been great to work with. Fast and clear communication.

Spring did exactly what they promised.A speedy, efficient & friendly service. Eliminating the stress& anxiety of going down the estate agent route

What a great team ! Especially Rhys
I feel like he really became a friend and was so supportive even when I rambled . Shout out for Michael too .
I felt heard and Spring definitely helped us have peace of mind selling our home
Thank you 🤩