This is by far the best Pet insurance company we have dealt with. Lost my beloved Westie of 15 years last week and canceling the policy/direct debit etc was done quickly and efficiently. Our dog was o... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
Great customer service. I lost my cat recently, I messaged the customer service team and they replied straight away. They sent their condolences and refunded the last payment that had left the day bef... Leggi di più
L'azienda ha risposto
Avoid insuring your pets with Spot on, on 2 separate occasions of my pet having procedures done at the vet’s costing near on £2000 they refused to pay out, I contended the decision but they stood f... Leggi di più
L'azienda ha risposto
Once again Spot On proved to be a most efficient and reliable pet insurance company, a simple claim form to fill in and my claim for my dog's vetinerary treatment was paid and in my bank account withi... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Scritti dall'azienda
Fast, reliable and value for money. We are pet insurance specialists, backed by years of expertise and powered by innovative technology.
Informazioni di contatto
100 Bishopsgate, EC2N 4AG, London, Regno Unito
- info@spotonpetinsurance.co.uk
- spotonpetinsurance.co.uk
4,5
Eccellente
989 recensioni
Chiedi ai clienti di scrivere una recensione
Questa azienda invita i propri clienti a scrivere recensioni - sia positive che negative
Ha risposto al 100% delle recensioni negative ricevute
Solitamente risponde entro 24 ore
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
So far spot on has been a good…
So far spot on has been a good insurance company. Recently had our first claim and all went smoothly
21 aprile 2026
Risposta di Spot On Pet Insurance
Hi Anna, thank you for your feedback. Our claims process is a speedy one, once we receive all relevant info from you and your vet.
Excellent customer service!
20 aprile 2026
Risposta di Spot On Pet Insurance
Hi there,
Thanks so much for your review. We’re really pleased to hear you received excellent customer service from our Customer Success Team. We work hard to provide clear, friendly and helpful support, so it’s great to know that came through in your experience.
The Spot On Pet Insurance Team.
They were so helpful with the end…
They were so helpful with the end stages of our dog Patsy.
9 aprile 2026
Risposta di Spot On Pet Insurance
Hi Zena,
Thank you for your review, and we’re so sorry to hear about Patsy. We’re pleased our team could be there to support you and help during such a difficult stage. We know how hard those moments are, so it means a great deal to know you felt looked after.
The Spot On Pet Insurance Team.
Genuinely impressed with the service & speed of dealing with claims
I’ve had two dogs insured with Spot On over the years, and have had to make claims for both of them. Both times the claims have been approved and dealt with exceptionally quickly (with one leading to a continuous claim for ongoing medication, which was really easy to deal with). There were some complications with the information provided by the vet for one of my claims, and Spot On couldn’t have been more helpful. Genuinely really impressed with their service and will always keep them in mind for future policies.
16 aprile 2026
Risposta di Spot On Pet Insurance
Hi Emma,
Thanks so much for your review and for trusting us to insure both of your dogs over the years. We’re delighted to hear your claims were approved and settled so quickly. Our claims team work hard to deliver a speedy turnaround and be as helpful as possible if anything needs clarifying, so it’s great to know that came through in your experience. We really appreciate your support and look forward to helping again in future.
The Spot On Pet Insurance Team.
Risposta di Spot On Pet Insurance
Hi Anthony,
Thanks so much for your review. We’re delighted to hear you found us excellent to deal with. We work hard to keep things straightforward, clear and hassle free, so it’s great to know that came through in your experience.
The Spot On Pet Insurance Team.
Spoke to a lovely man today as my dog…
Spoke to a lovely man today as my dog passed away yesterday and he was so nice and helpful and went through canceling my policy with ease. Also nice there was no cancellation charges. No desire to have another dog as yet but if I ever change my mind I will definitely use you again.
15 aprile 2026
Risposta di Spot On Pet Insurance
Hi Dawn,
Thank you for taking the time to leave this review, and we’re so sorry for the loss of your dog. We’re pleased to hear our team was able to support you with kindness and make the cancellation process as easy as possible at such a difficult time. Your lovely words mean a great deal, and if you ever do decide to welcome another dog in the future, we’d be honoured to help again.
The Spot On Pet Insurance Team.
Super quick and easy claim process
Super quick and easy claim process all done online, with no issues or need to speak to anyone. I added in a lot of detail into my claim notes and provided ample evidence, receipts, notes from the vets etc, which may have helped expedite the process. But no complaints! Hopefully I never have to claim again but if I do I hope it's as easy as this time
2 aprile 2026
Risposta di Spot On Pet Insurance
Hi there,
Thanks so much for your review. We’re delighted to hear you found the online claims process super quick and easy, with everything handled smoothly from start to finish. Our claims team work hard to deliver a speedy turnaround, and providing detailed notes and supporting documents can certainly help us assess things as quickly as possible. We really appreciate your feedback and hope that, if you ever do need us again, the process is just as straightforward.
The Spot On Pet Insurance Team.
Easy claim process and quick payment
Easy claim process and quick payment. Fast response to emails.
2 aprile 2026
Risposta di Spot On Pet Insurance
Hi Elaine,
Thanks for your review. We’re so pleased to hear you found the claim process easy, the payment quick, and our email responses fast too. Our claims team work hard to deliver a speedy turnaround and keep things straightforward from start to finish, so it’s great to know that came through in your experience.
The Spot On Pet Insurance Team.
Risposta di Spot On Pet Insurance
Hi Nikki,
Thanks for your review. We’re really pleased to hear our team was able to answer your questions promptly and helpfully. We know how important clear, straightforward support is, so it’s great to know you had a positive experience with us.
The Spot On Pet Insurance Team.
Stress free claim process
Spot on handled my claim quickly, pain free and the claim was paid out swiftly once all information had been gathered from myself/my vets. Very good service from Spot on and I would highly recommend.
31 marzo 2026
Risposta di Spot On Pet Insurance
Hi Adam,
Thanks so much for your review. We’re delighted to hear you found the claims process stress free and that everything was handled quickly and smoothly once the information was gathered from you and your vet. Our claims team work hard to deliver a fast turnaround, so it’s great to know that came through in your experience. We really appreciate your recommendation.
The Spot On Pet Insurance Team.
Good and easy experience
Used SpotOn for years and claims were simple and paid out quickly. Unfortunately my dog is no longer with us but if we get another pet would definitely look to use SpotOn again.
31 marzo 2026
Risposta di Spot On Pet Insurance
Thank you for your feedback Paul, I'm so sorry for your loss but hope when the time is right, to welcome you back again! 🐾
Medication is an added extra
When I took out the policy and it stated as additional extra being - therapy treatment, behavioural treatments and home medicine - never did I think this was medication needed after a vet visit. I could have attended daily for it to be administered therefore covered, but the fact I took meds home and self administered it’s not covered.. never in my life of having dogs and insurance never known medication no to be covered!! Will go with a named insurer in future as to be honest when you add this on your not saving anything
26 marzo 2026
Risposta di Spot On Pet Insurance
Thank you for you review, your feedback is important to us.
Our policies are designed to give customers a more bespoke policy, which caters for their pet's individual needs.
The optional extras can be added at any point within the policy period and not just at renewal like other companies.
If you need further information please contact info@spotonpetinsurance.co.uk
Claim dealt with very quickly
Following the sudden illness of our 8 year old labrador, she was taken into our vets for treatment. Despite their best efforts, sadly, she did not survive. Our vet's practice helped with the insurance claim. Spot On dealt with the claim within days. The whole process was very straightforward. All correspondence from Spot On was very respectful and kind.
2 aprile 2026
Risposta di Spot On Pet Insurance
Hi Shirley, I'm so sorry to hear of your loss. We understand what a sad time it is when we lose a pet and will always do our best to make sure your claims journey is as smooth as possible.
Really impressed with spot on
Really impressed with spot on. Prompt payment, despite being online easy to contact and next day email response. Have had to make 2 claims recently( different pets) hassle free. Also prefer excess with no penalty for older pets. Have all 3 of mine insured with spot on and recommend them highly
26 marzo 2026
Risposta di Spot On Pet Insurance
Thank you for your review Elsa, sorry you had to submit claims but glad that you experienced our efficient claims process and super attentive customer success team.
Sorted my query out very quickly
2 aprile 2026
Risposta di Spot On Pet Insurance
Hi Andrea, thank you for taking the time to leave a review. Our customer success team are always happy to help!🤩
Risposta di Spot On Pet Insurance
Hi Tim, thank you for your feedback. We are very proud of our simple and speedy claims process!🐾
Excellent and speedy settlement of a…
Excellent and speedy settlement of a claim for our dog. Really easy to submit, simple website and form, very quick response and settlement. Cannot recommend more highly! Thank you Team Spoton!
31 marzo 2026
Risposta di Spot On Pet Insurance
Hi there,
Thanks so much for your lovely review. We’re delighted to hear your claim for your dog was settled quickly and that you found the claim easy to submit online on our portal. Our claims team work hard to deliver a speedy turnaround, so it’s great to know that came through in your experience. It means a lot to know our team could make things straightforward and efficient for you.
The Spot On Pet Insurance Team.
Risposta di Spot On Pet Insurance
Hi there,
Thanks so much for your review. We’re really pleased to hear you found our customer success team helpful, that’s exactly the experience we want every pet owner to have. We appreciate you taking the time to share your feedback and support.
The Spot On Pet Insurance Team.
Risposta di Spot On Pet Insurance
Hi Emma, thank you for your feedback, I'm glad you experienced our very efficient claims process.
Our little dog has just had to be put…
Our little dog has just had to be put to sleep. The claims procedure is very simple. Have yet to have the claims paid but hopeful.
27 marzo 2026
Risposta di Spot On Pet Insurance
Thank you for your review James, I'm so sorry for your loss. Currently claims are being settled within a week so you should have heard something by now.
Come funziona Trustpilot
Chiunque può scrivere una recensione su Trustpilot. L'autore di una recensione ha la possibilità di modificarla o cancellarla in qualsiasi momento e, fintantoché il suo account è attivo, la recensione rimane visibile a tutti.
Per salvaguardare la nostra piattaforma, facciamo uso di personale dedicato e di tecnologie intelligenti. Scopri come combattiamo le recensioni false.
Scopri di più su come vengono gestite le recensioni su Trustpilot.
La verifica aiuta a garantire che le recensioni su Trustpilot vengano scritte da persone reali.
Offrire incentivi in cambio di recensioni o chiederle solo a clienti specifici potrebbe distorcere il TrustScore, violando le nostre linee guida.