This is by far the best Pet insurance company we have dealt with. Lost my beloved Westie of 15 years last week and canceling the policy/direct debit etc was done quickly and efficiently. Our dog was o... Leggi di più
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Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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Once again Spot On proved to be a most efficient and reliable pet insurance company, a simple claim form to fill in and my claim for my dog's vetinerary treatment was paid and in my bank account withi... Leggi di più
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Avoid insuring your pets with Spot on, on 2 separate occasions of my pet having procedures done at the vet’s costing near on £2000 they refused to pay out, I contended the decision but they stood f... Leggi di più
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Spot On are always straightforward and respond quickly. Very easy to put in a claim online, and great customer service. Would recommend!
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Dettagli dell'azienda
Scritti dall'azienda
Fast, reliable and value for money. We are pet insurance specialists, backed by years of expertise and powered by innovative technology.
Informazioni di contatto
100 Bishopsgate, EC2N 4AG, London, Regno Unito
- info@spotonpetinsurance.co.uk
- spotonpetinsurance.co.uk
4,5
Eccellente
988 recensioni
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Not great treatment as existing customer versus new customer
Received a renewal quote £5 per month than current policy. Went online and found same policy with them for £4 cheaper. Went back to them but they would not budge on the renewal quote citing the advantage of being 12 months into the 24 month window for pre-existing conditions as the reason for the higher premium. As my cat has no pre-existing conditions this was no advantage to me. Asked again if they would revise the renewal quote given this and given that taking out a new policy meant 14 days uncovered at the beginning. Told them if not to cancel the renewal. Simply received the standard cancellation email in reply. Lovely way to treat existing customers! Took out the fresh policy at the cheaper price, but disappointed with the whole experience.
10 settembre 2026
Risposta di Spot On Pet Insurance
Hi there,
Thank you for taking the time to share this feedback and for choosing us for another year.
Renewing an existing policy maintains continuity of cover, whereas starting a new policy can mean waiting periods and the pre-existing condition periods beginning again. We always aim to balance competitive pricing with the value of maintaining continuous cover.
The Spot On Pet Insurance Team.
Risposta di Spot On Pet Insurance
Hi Julie,
Thank you for the lovely feedback! We’re really pleased to hear you found the claims process quick and professional, that’s exactly the experience we aim to provide.
Thanks for choosing Spot On Pet Insurance.
The Spot On Pet Insurance Team.
So quick and easy to use website.
So quick and easy to use website.
Very competitive prices.
Able to pay monthly.
8 settembre 2026
Risposta di Spot On Pet Insurance
Hi Elizabeth,
Thanks so much for the great review! We’re really pleased you found our website quick and easy to use, and that our pricing and monthly payment option worked well for you.
We aim to keep pet insurance simple, flexible and good value, so it’s great to hear we hit the mark. 🐾
The Spot On Pet Insurance Team.
We lost one of our very loved little…
We lost one of our very loved little dogs through old age and the process of cancelling her insurance was dealt with with empathy- even sending a letter of condolence.
Thank you
3 settembre 2026
Risposta di Spot On Pet Insurance
Hi Jules,
Thank you for your kind words, and we’re so sorry for the loss of your little dog.
We’re glad our team could make such a difficult moment a little easier and treat the cancellation with the care and empathy it deserved. Thank you for trusting us to look after you.
The Spot On Pet Insurance Team.
They were great at helping cancelling…
A really good insurance provider for pets. I’ve used them years and even at the worst times, they were great at helping cancelling my insurance when my pet died. They were supportive, caring and really prompt throughout.
4 settembre 2026
Risposta di Spot On Pet Insurance
Hi Sinead, thank you for your review, I'm sorry to hear of your loss. It's great to hear that you appreciated the support you received at such a difficult time, I will pass your lovely feedback onto the team.
A caring, professional and dedicated insurance company
A caring, committed and professional insurance company.
I’ve always had great service, and great support from this insurance company and would highly recommend them. With each every query that I’ve ever made or concern that I’ve had, my questions are answered immediately and I get all the support and help that I require.
I’ve been with spoton for a number of years now, and highly recommend them as they are one of the few insurance companies that do care about our pets. They answer emails promptly and when needed, they certainly can be relied on.
2 settembre 2026
Risposta di Spot On Pet Insurance
Hi there,
Thank you so much for your kind words and for being with Spot On for so many years. It means a lot to know that you’ve consistently felt supported, listened to and cared for whenever you’ve had a question or concern.
We’re especially grateful for your recommendation and your trust in us to be there when it matters.
The Spot On Pet Insurance Team.
Excellent fast claim service
1 settembre 2026
Risposta di Spot On Pet Insurance
Hi Liz,
Thank you for the fantastic review! We’re really pleased to hear your claim was handled quickly and smoothly, exactly the kind of hassle-free service we aim to provide.
Thanks for choosing Spot On Pet Insurance.
The Spot On Pet Insurance Team.
The advisor was extremely helpful
The advisor was extremely helpful.
Answered all my questions thoroughly and explained things in great detail.
I emailed requesting a phone call and was called within 20 minutes.
Excellent customer service.
1 settembre 2026
Risposta di Spot On Pet Insurance
Hi Natalie,
Thank you for the fantastic feedback! We’re really pleased to hear our customer success agent was so helpful, took the time to answer your questions thoroughly. It’s great to know you had such a positive experience with our team.
The Spot On Pet Insurance Team.
Efficient communication fast response
Efficient communication fast response. All sorted quickly and easily. Many thanks
28 agosto 2026
Risposta di Spot On Pet Insurance
Hi there,
Thanks so much for the lovely feedback! We’re really pleased to hear everything was sorted quickly and easily, with clear and efficient communication along the way. That’s exactly the kind of service we aim to provide.
The Spot On Pet Insurance Team.
To be honest I was sceptical that I…
To be honest I was sceptical that I would have a good experience when using spot On insurance for a clam after my dog had an accident. It seems that way these days but honestly, the claim was easy, the response was immediate and the payment was made without hassle. I was pleasantly surprised. I don't normally recommend anything to people but I would unreservedly recommend Spot On . PLUS their prices are pretty competitive.
25 agosto 2026
Risposta di Spot On Pet Insurance
Hi there,
Thank you so much for your review and recommendation! We’re really pleased we could turn that initial scepticism into such a positive experience. Our team works hard to make claims as straightforward and hassle-free as possible, with a quick turnaround when our customers need us most. It’s also great to hear you’re happy with the value of your cover.
The Spot On Pet Insurance Team.
Expensive and difficult to claim
Very expensive insurance compared to others on the market, and I have never been able to make a claim as there are hidden exceptions. I've been paying this company for years, and the first time my pet needed expensive treatment they told me it was not covered. I won't be renewing.
27 agosto 2026
Non scritta su invito
Risposta di Spot On Pet Insurance
Hi Eleanor,
Thank you for sharing your feedback.
Our products were designed to give customers a more bespoke and flexible policy, tailored to their pet’s individual needs, with the available cover and add on options clearly outlined throughout the quote journey and policy documents. You can also upgrade or downgrade your cover and add on extras during the policy year, rather than having to wait until renewal.
The Spot On Pet Insurance Team.
Risposta di Spot On Pet Insurance
Hi Cathy,
Thank you for your review! We’re delighted to hear you found taking out your Spot On policy quick, straightforward and cost-effective.
We really appreciate you choosing us to help protect your pet.
The Spot On Pet Insurance Team.
I would recommend spot on insurance as…
I would recommend spot on insurance as they keep you informed of how your claim is going. They are prompt with the payment into your account. I’ve been with them just over a year and made three claims with our elderly cat and had no trouble with them.
25 agosto 2026
Risposta di Spot On Pet Insurance
Hi Jacque,
Thank you so much for the recommendation! We’re really pleased to hear you’ve found our claims updates helpful.
We’re glad we’ve been able to support you and your cat when you’ve needed us. 🐾
The Spot On Pet Insurance Team.
Prompt reply to email question answered…
Prompt reply to email question answered straight away first class
25 agosto 2026
Risposta di Spot On Pet Insurance
Hi Mike and Pauline,
Thank you for the fantastic feedback! We’re really pleased to hear your email was answered promptly by our Customer Success Team.
We really appreciate your kind words and your support. 🐾
The Spot On Pet Insurance Team.
I can't fault spoton pet insurance
I can't fault spoton pet insurance. Olive, my pet cat was 16 years old when I took out insurance for her with spoton, just 3 or 4 years ago. The monthly premiums were very competitive with very little increase year on year.
Unfortunately Olive became ill about 18 months ago and needed medical help and medication since then.
Spot on have always been so easy to contact and always replying very quickly. The website is easy to access and use when making a claim. I have found spoton to be very fair with the claims I have made and reimbursement has been swiftly repaid to my credit card.
The service offered is extremely efficient. Olive has passed on now but spoton have always treated Olive and me with respect and kindness.
I would recommend spoton to anyone seeking pet insurance.
23 agosto 2026
Risposta di Spot On Pet Insurance
Hi Janet,
Thank you so much for sharing such a thoughtful review. We’re very sorry to hear about Olive’s passing, and we’re grateful that we could support you both during such an important time.
It means a great deal to know you found our team easy to contact and our claims process efficient. Thank you for trusting Spot On with Olive’s cover and for your kind recommendation. 🐾
The Spot On Pet Insurance Team.
Risposta di Spot On Pet Insurance
Hi Collette,
Thank you for the lovely feedback! We’re delighted to hear your claim was dealt with swiftly and without any fuss, exactly the kind of straightforward service we aim to provide.
Thanks for choosing Spot On. 🐾
The Spot On Pet Insurance Team.
excellent service with claim
20 agosto 2026
Risposta di Spot On Pet Insurance
Hi there,
Thank you for the great feedback! We’re really pleased to hear you received excellent service and that your claim was handled smoothly.
We really appreciate you choosing Spot On. 🐾
The Spot On Pet Insurance Team.
Risposta di Spot On Pet Insurance
Hi Tanya,
Thanks for the great feedback! We’re really pleased to hear you found the policy details clear and getting covered quick and easy. Keeping things simple and straightforward is exactly what we aim for. 🐾
The Spot On Pet Insurance Team.
Love your pet? Spot On will be there.
I was hoping to never need to make a claim for our pet but I did and Spot On was 100% with everything. Anyone who loves ther pet can count on Spot On to be there. Thank you.
11 agosto 2026
Risposta di Spot On Pet Insurance
Hi there,
Thank you so much for your kind words. We know making a claim can come at a worrying time, so we’re really pleased we could be there for you and make the process as smooth as possible. It means a lot to know you feel you can count on Spot On when it matters most. 🐾
The Spot On Pet Insurance Team.
Spot-on has been the best provider
Spot-on has been the best provider I have ever had. Reasonable fees. Prompt payment. They don’t ramp up the policy prices if you make a claim and on the whole are really nice people to deal with
17 agosto 2026
Risposta di Spot On Pet Insurance
Hi Brian,
Thank you so much for the fantastic feedback. We’re delighted to hear you’ve been happy with our pricing and the service from our team.
It means a lot to know we’ve made such a positive impression, and we really appreciate you choosing Spot On. 💙
The Spot On Pet Insurance Team.
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