Spice VIllage Recensioni 

480
TrustScore 2 su 5

2,2

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Valutata 1 stelle su 5

Spice Village - Tooting! It was a birthday celebration and after a £200 bill, they charged us £13 for a slice of cake with a candle! It's not the charges that annoyed me but how it was sneaked into t... Leggi di più

Valutata 3 stelle su 5

Attended this restaurant with a group. The menu and prices listed online are very different from what they offer in-house, which was quite disappointing. However, the service from Monir was superb—v... Leggi di più

Valutata 1 stelle su 5

Inappropriate promotion:To avail the promotion I end up in ordering more but they did not delivered the extra promo product. Upon call spice village member argued that promotion is not valid. Once... Leggi di più

Valutata 5 stelle su 5

Due the severely restricted and unpredictable days of COVID-19 pandemic and quarantine in Berlin, Spice Village are working hard to fulfill their customers online orders. An order places on Saturd... Leggi di più

Dettagli dell'azienda

  1. Supermercato

Informazioni fornite da varie fonti esterne

Online Shop with International Groceries.


Informazioni di contatto

2,2

Scarso

TrustScore 2 su 5

480 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Non risultano inviti alla recensione recenti

Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative

Ha risposto al 20% delle recensioni negative ricevute

Solitamente risponde entro 24 ore

Come questa azienda usa Trustpilot

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2,2

Tutte le recensioni

(480)

5 recensioni negli ultimi 12 mesi

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Valutata 1 stelle su 5

Rip off - watch out for the bill!

Spice Village - Tooting!
It was a birthday celebration and after a £200 bill, they charged us £13 for a slice of cake with a candle! It's not the charges that annoyed me but how it was sneaked into the bill!

11 giugno 2026
Non scritta su invito
Valutata 1 stelle su 5

Very disappointing food

Very disappointing food, naan is like roti, charsi karahi was disgusting, malai tikka and chicken tikka was not great taste. They need to visit Royal nawab see how there food taste. Total meal cost me £133.32 , we should have gone to Royal nawab.

7 ottobre 2025
Non scritta su invito
Valutata 1 stelle su 5

Nie wieder - falsche Lieferzusagen und keine Ware erhalten"

Ich habe am 26. August eine Online-Bestellung bei Spice Village Supermarket aufgegeben (ca. 60 €). Auf der Webseite steht Lieferung am selben Tag, aber heute ist der 30. August und ich habe immer noch nichts erhalten.

Mehrmals bekam ich E-Mails mit „Zustellversuch fehlgeschlagen". Auf Nachfrage hieß es jedoch, dass es keinen Zustellversuch gab - stattdessen wartete man auf fehlende Artikel vom Lieferanten. Mir wurde zugesichert, die Lieferung komme am nächsten Tag. Wieder kam die gleiche E-Mail. Danach hieß es, die Lieferung erfolge noch am Abend - aber niemand kam.

Das Ganze wiederholt sich ständig. Es wäre wirklich das Mindeste, nicht verfügbare Artikel aus dem Shop zu nehmen oder eine ehrliche und klare Auskunft zu geben, wann geliefert wird - anstatt jeden Tag zu sagen „heute" und dann nicht zu erscheinen.
Sehr enttäuschend. Ich habe keine Ahnung, wo meine Bestellung ist, und kann diesen Service nicht empfehlen.
########
I placed an order on 26th August and immediately received an email saying my order was "on the way." Shortly after, I got another email saying delivery had "failed." When I called to check, I was told no delivery attempt had actually been made because items were missing - something never mentioned in the emails.
I waited two more days and was assured the order would be delivered on 29th, but again nothing arrived. On 30th, I finally received a call informing me that several items, including the Sadhya Kit, were still not available, and that the only option was to take a larger version of the kit for an extra €20. Two other items from my order were also unavailable.

At that point, I decided to cancel because after waiting four days, not only were items still missing, but I wa ng asked to pay extra for a product I didnt originally order.
None of this was my fault - the website showed the items as available, and there was no proactive communication about the delays or missing products.
In the end, I didn't receive what I ordered, and the experience was frustrating and disappointing. I hope the company improves their stock updates and communication with customers.

26 agosto 2025
Non scritta su invito
Logo di Spice VIllage

Risposta di Spice VIllage

Dear Jaison George,

We would like to clarify the situation regarding your order. One of the items in your order was the Sadhya Kit. We contacted you several times to inform you that delivery was delayed only because we were waiting to receive this item from our supplier.

On 29th August we received the kit, and on 30th August we called you to let you know that we had received the 4.5 kg version instead of 3.4 kg. At that time, you requested us to cancel the entire order, which we did immediately as per your instructions and issued a full refund.

Please note that we maintain a 99% success rate of same-day deliveries within Berlin, and your review does not reflect the actual sequence of events.

We regret any inconvenience caused, but your review misrepresents the facts.

Kind regards,
Spice Village



Dear Jaison George,

Thank you for your response and for sharing your detailed feedback. We truly regret the misunderstanding and the frustration you experienced with your first order. Clear communication is very important to us, and we acknowledge that in this case, our process did not meet your expectations.

Please allow us to assure you that we are fully committed to our customers and constantly working to improve both our stock management and communication. As this was your very first order with us, we sincerely want to change your perception of our service.

As a gesture of goodwill, we would like to offer you the larger 4.5 kg Sadhya Kit at no extra cost should you still wish to try it. We hope this will give us the opportunity to serve you better and restore your trust in our company.

With kind regards,
Spice Village


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Valutata 3 stelle su 5

Highly priced

Attended this restaurant with a group. The menu and prices listed online are very different from what they offer in-house, which was quite disappointing. However, the service from Monir was superb—very attentive and professional.
The starters were great, but the chicken biryani was not enjoyable at all and was served in small portions. To our surprise, the final bill was quite high, even though we didn’t have any dessert.
Be cautious and make sure to check the full pricing carefully before ordering

8 luglio 2025
Non scritta su invito
Valutata 5 stelle su 5

Exceptional!!

From start to finish, an absolute amazing experience. It was a lovely warm welcome, and very attentive service. The restaurant was clean, and the decor well put together. The food was fresh, arrived to the table quickly, and every dish was very tasty! We left with very full bellies. Nothing is too much trouble for the staff, they go above and beyond what you would expect. Our daughter dropped her book behind the waterfall feature wall, the lovely men working at the restaurant quite literally pulled the restaurant apart to retrieve the book, they moved tables and chairs, and completely unscrewed the feature wall to retrieve the book for our daughter, who was ecstatic to have her book back. We have definitely found our new favourite Indian restaurant!! Highly recommend.

23 aprile 2025
Non scritta su invito
Valutata 1 stelle su 5

Horrendous Biryani.

The biryani was so off, it had no flavour whatsoever, it was like eating outdated rice and was coughing loads. I don’t recommend anyone trying this biryani ever again. It was absolutely disgusting and I don’t wish this on my worst enemy. Poor quality, poor taste. -5/10.

30 marzo 2025
Non scritta su invito
Valutata 4 stelle su 5

Spice Village bietet ein…

Spice Village bietet ein beeindruckendes Erlebnis mit köstlichem indischen Essen und freundlicher Gastfreundschaft. Die Hochzeit meiner Nichte wurde mit ihrem Catering-Service unvergesslich, das Essen war hervorragend und der Service tadellos. Besonders hervorheben möchten wir Nouman, der uns während der Vorbereitungen bestens informiert hielt. Die Online-Bestellungen könnten jedoch verbessert werden, da es vorkam, dass Produkte entweder fehlten oder ersetzt wurden. Dennoch schätzen wir die schnellen und gut verpackten Lieferungen, besonders in schwierigen Zeiten wie der Pandemie. Insgesamt ist Spice Village eine empfehlenswerte Wahl.

11 novembre 2024
Non scritta su invito
Valutata 5 stelle su 5

Feedback to spice village for good food and service

I just wanted to give you a very good review to spice village that you can add non spice village website. My niece had her wedding on 29.09.2024 and the catering was spice village. Just wanted to say it was amazing food and all guests were very happy with the service and food. We particularly want to thank Nouman, who was keeping us updated with the catering menu throughout the preparations. Thank you so much

29 settembre 2024
Non scritta su invito
Valutata 4 stelle su 5

It was a nice experience to eat Indian Food

It was a nice experience to eat Indian vegetarian food plus same time you got great hospitality from The owner. We can also buy The Indian Glossary from there.
Vadapav and samosa were the best delicious food.
Everyone should visit this restaurant and Glossary shop in Berlin at the latest one time.

14 settembre 2024
Non scritta su invito
Valutata 1 stelle su 5

Be cautious with your orders

#SpiceVillage #awareness
I recently ordered some food items online from Spice Village, and there was an issue: one item was missing and was replaced with Maniarr's Khari, which had an expired MHB (Mindestens haltbar bis) date, and no one bothered to notify me about it. This kind of service is unacceptable.
It seems like Spice Village either doesn’t care about their customers or thinks they can get away with it.
Be cautious with your orders. #BoycottSpiceVillage

10 settembre 2024
Non scritta su invito
Valutata 1 stelle su 5

Missing items

This is happening for the third time that either ordered product has been replaced by another one or it will be completely missing. In my recent order one product is missing and one is replaced by a different one and on the top of that, the given item is expired.

28 agosto 2024
Non scritta su invito
Valutata 3 stelle su 5

Not recommented for fresh items and Mangoes

Some of the products they sell are of very poor quality.
They are not concerned about the customer feedback. Do not buy mangoes from them online. They say no guarantee on mangoes but they send rotten mangoes. Looks like it is on purpose. I ordered twice, but in both cases, it had rotten mangoes. Not just with mangoes, it is true for all fresh food they send by parcel.

good points:
other than fresh food, I have rarely faced issues with packed food. The issue was resolved with few interactions

8 giugno 2024
Non scritta su invito
Valutata 5 stelle su 5

Convenient & Quick

Convenient, quick, and a large collection!

There's so much stuff available! And the delivery is super fast! I am a regular now!

27 febbraio 2024
Non scritta su invito

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