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Scopri cosa dicono le persone

Valutata 1 stelle su 5

Always disappointing to use this company. They have ok products but regularly badly packed (leaking or torn). ALWAYS something missing, out of stock or wrong item in the order. The main problem is the... Leggi di più

Valutata 5 stelle su 5

Spicee upp provides,to you door ,everything your mum used to send you to the market/shop for . Nostalgic delivery of great products, for fair prices in this "price hike" climate to create dishes th... Leggi di più

Valutata 5 stelle su 5

I have been shopping with Spiceupp since 2021. Spiceupp brings the taste of home to my door step and Adrianna is lovely. She is always going out of her way to tailor service delivery to suit my need... Leggi di più

Valutata 2 stelle su 5

You have to chase your refunds with this company and even then, you may not get it or you'll get a voucher. Their customer service is always polite but they'll promise you one thing (your refund) an... Leggi di più

Dettagli dell'azienda

  1. Servizio di consegna di prodotti alimentari
  2. Negozio di alimentari

Scritti dall'azienda

The Uk's Leading Online Ethnic Supermarket. We are revolutionising the grocery industry with a driven purpose of a convenient and swift shopping experience that is powered by a customer-first mindset at the core of our business.


Informazioni di contatto

2,9

Nella media

TrustScore 3 su 5

181 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Non risultano inviti alla recensione recenti

Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative

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Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

2,9

Tutte le recensioni

(181)

1 recensione negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 3 stelle su 5

Improved but still further to go…

Food tasted decent, good variety (much better with the branded suppliers) but overpriced for the quantity. Delivery is fast and food well packaged to keep cold/frozen.

1 aprile 2023
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Risposta di Spiceeupp

Thank you, please do let us know how we can improve our service going forwards. We appreciate your continued support.

Valutata 5 stelle su 5

I have been ordering from spiceeupp for…

I have been ordering from spiceeupp for a while now and they are the best, i always get my deliveries on time and they always have what i need. Great company!

28 marzo 2023
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Risposta di Spiceeupp

Thank you so much! We really do appreciate your support and your kind words for us.

Valutata 1 stelle su 5

the entire batch was bad

the entire batch was bad. they were all brown and none of them were sweet. 3 were spoilt so i couldn’t eat it.

27 marzo 2023
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Risposta di Spiceeupp

Hi Chidera, please do contact us in future if you are not satisfied with a product you receive. This way we can find a solution and either refund you for this or send a replacement with better quality products. Please could you also clarify what product you are insinuating.

Valutata 5 stelle su 5

Great service

Quick delivery service outside to the Channel Islands, prompt and professional response to my follow up email. Great service 👍🏽

26 marzo 2023
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Risposta di Spiceeupp

Thank you so much, we hope you order again soon!

Valutata 2 stelle su 5

The contents where smaller than…

The contents where smaller than advertised

1 marzo 2023
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Risposta di Spiceeupp

We are so sorry to hear this, please send an email to chris@spiceeupp.co.uk to let us know what products were smaller than advertised. We never try to mislead our customers and always ensure that the products sold are as advertised online.

Valutata 1 stelle su 5

Paid for next day delivery

Paid for next day delivery, 1 week later still not here, was told they are out of stock, fresh stock will be here next week, was offered a refund, but I still want my order, they said they will sort something out for me for the mess about, in which case my review may change, but for now you get 1 star

2 marzo 2023
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Risposta di Spiceeupp

Hi there, we are sorry to hear this delay. We had some available but wanted to send out fresh stock for yourself. We hope that the product sent out to you made up for this delay and we hope to see you order from us again soon. The £2 refund has also been issued and should be back in your account within 5 working days.

Valutata 5 stelle su 5

There was an issue with delivery and…

There was an issue with delivery and the Spiceeupp crew were really kind and proactive in resolving it. Thank you so so much for the great experience

23 febbraio 2023
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Risposta di Spiceeupp

Thank you for your great review, we try our best to help as much as we can with every order. We look forward to you ordering from us again soon!

Valutata 5 stelle su 5

Fresh products

5 star because customers service was great and helpful. Received everything I ordered in good condition even though it was a day late which it was disappointing with but they turned it around by calling me and assuring me I would receive my things.

28 febbraio 2023
Valutata 3 stelle su 5

Good products but not really happy…

Good products but not really happy because i was not updated regarding my order being shipped until i sent an email for update. I will patronise them again

17 gennaio 2023
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Risposta di Spiceeupp

We are very sorry to hear this, we will look to improve this in future but we always ensure to ship our standard delivery orders within 2-3 working days.

Valutata 3 stelle su 5

Good customer service 👍🏽

I was kept updated on my delivery and items were adequate sizes. A suggestion for next orders, please separate frozen items from dry products to avoid cross contamination. Thanks

5 gennaio 2023
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Risposta di Spiceeupp

Thank you for your kind words, they are greatly appreciated. We are sorry to hear this, we always ensure that our frozen goods are sealed in bags as well as contained in suitable freezer bags. This is something we try our very best to avoid with our orders.

Valutata 2 stelle su 5

Spoilt and wrong delivery

It seems like they send to online shoppers the old stock or wrong items when they just want to get rid of it.
I bought just after new years and they sent me items I didn't ask for and also few spoilt items.

6 gennaio 2023
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Risposta di Spiceeupp

Hi Onose, we are very sorry to hear of your bad experience shopping with us. We would like to advise that you give us a call regarding any issues with an online order, so that this can be rectified appropriately. We were extremely busy over the Christmas period, however we understand this is no excuse for a drop in our quality of service, nor the quality of products sent. Please feel free to email us at info@spiceeupp.co.uk and we will be happy to rectify your order.

Valutata 1 stelle su 5

Never again…

Currently in the process of requesting a refund from my credit card company as every single item arrived rotten, mashed up, in bad packaging and with blood from the meat all over the rest of the food, which meant it could not be consumed. This is the second experience I have had in 6 months and have had a lack of response from the company.

5 gennaio 2023

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