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SpaStore.co.nz Recensioni 

2978
•
TrustScore 4.5 su 5

4,7

Negozio di vasche idromassaggio
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Scopri cosa dicono le persone

Valutata 5 stelle su 5

This company outshine others with customer service and quality product. Nothing is too much trouble, polite, friendly and professional to deal with. I have used them for a number of years and they ha... Leggi di più

Valutata 5 stelle su 5

I have brought 2 spa trays but they are christmas presents for friends, one has a spa pool and the other has a hot tub I like the sturdiness of the tray and unlike other products I looked at this tray... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

We had purchased two products from Spa Store. The first was a filter that arrived first. This has made a massive difference to our spa's filtration and the second was a hard top spa cover, that was o... Leggi di più

Valutata 4 stelle su 5

The arrival of the swim spa. The delivery, having it filled on the spot and having someone give us a lesson on use was fantastic. Slight downer not having the heat pump arrive at the same time, especi... Leggi di più

Dettagli dell'azienda

  1. Negozio di vasche idromassaggio
  2. Fornitore di ricambi per elettrodomestici
  3. Negozio di mobili

Scritti dall'azienda

Spa Store New Zealand Limited has been in the Spa Business for over 10 years and as such, we have the experience and expertise to assist you with your spa parts, spa covers and spa chemical needs. You can relax, our Spa parts, Spa Chemicals, Spa filters and Spa accessories are amongst the highest quality available in New Zealand. We offer free shipping all over New Zealand on orders over $175+* (exclusions apply) and an easy, no hassle return policy.

Informazioni di contatto

4,7

Eccellente

TrustScore 4.5 su 5

3K recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

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4,7

Tutte le recensioni

(2978)

30 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più
Valutata 5 stelle su 5

Online shopping done well

Online shopping done well. The ordering was straightforward, and the package arrived well packaged and quickly. I even got some care instructions.

4 dicembre 2022
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Risposta di SpaStore.co.nz

Dear Steve,

Thank you for your feedback! We're delighted to hear that your online shopping experience with us was positive.

Ensuring a straightforward ordering process and providing well-packaged, timely deliveries are important to us. We're glad that we met your expectations in these areas.

We also appreciate your mentioning of the care instructions. We strive to provide comprehensive support to our customers, and including care instructions is part of our commitment to ensuring your satisfaction.

If you have any further feedback or if there's anything else we can assist you with, please don't hesitate to reach out. Thank you for choosing us, and we appreciate your support.

Best regards

Valutata 5 stelle su 5

Hassle free shopping.

I have been ordering from the spa store for several years and never had a problem. They remember all of my details and provide a quick delivery service. The occasional sale prices are a bonus, too!

12 dicembre 2022
Valutata 4 stelle su 5

The arrival of the swim spa

The arrival of the swim spa. The delivery, having it filled on the spot and having someone give us a lesson on use was fantastic. Slight downer not having the heat pump arrive at the same time, especially for the first heating and getting to correct temperature, our power bill felt it. Once heat pump arrived power bill went shooting down and 100% happy with it all. My only concern I feel, is that the instructions on use are not comprehensive enough, especially around the control & use of jets.

12 giugno 2022
Valutata 1 stelle su 5

I did not buy anything

30 dicembre 2022
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Risposta di SpaStore.co.nz

Hi Bruce,

Thank you for reaching out. We apologize for any confusion. We appreciate your interest in our products, and we would be happy to assist you with any questions or concerns you may have, even if you haven't made a purchase with us.

If you have any inquiries about our products, services, or any other information you need, please feel free to ask. We're here to help.

Thank you for considering us, and if there's anything else we can do for you, please let us know.

Best regards

Valutata 3 stelle su 5

I bought some simple silver because it…

I bought some simple silver because it was at a reduced price. Unfortunately instead of giving me the reduced price I needed to enter a code which I didn't read in the advertising part. I paid normal price. I understand it was my fault but the process was also not as clear as it could be.

4 ottobre 2022
Logo di SpaStore.co.nz

Risposta di SpaStore.co.nz

Dear Dennis,

Thank you for sharing your feedback with us. We apologize for any confusion you experienced during the purchasing process.

We understand that the requirement to enter a code for the reduced price was not clearly communicated in the advertising, and we apologize for any inconvenience this may have caused. We appreciate your understanding that it was ultimately your responsibility to read the details carefully, but we acknowledge that we could have made the process clearer.

We appreciate your feedback, as it helps us identify areas for improvement. We will review our processes to ensure that such situations are more transparent in the future.

If there's anything else we can assist you with or if you have any further questions, please don't hesitate to let us know. We value your satisfaction and want to ensure that you have a positive experience with us.

Thank you for bringing this to our attention, and we hope to have the opportunity to serve you better in the future.

Best regards

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