This company outshine others with customer service and quality product. Nothing is too much trouble, polite, friendly and professional to deal with. I have used them for a number of years and they ha... Leggi di più
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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Scopri cosa dicono le persone
I have brought 2 spa trays but they are christmas presents for friends, one has a spa pool and the other has a hot tub I like the sturdiness of the tray and unlike other products I looked at this tray... Leggi di più
L'azienda ha risposto
We had purchased two products from Spa Store. The first was a filter that arrived first. This has made a massive difference to our spa's filtration and the second was a hard top spa cover, that was o... Leggi di più
The arrival of the swim spa. The delivery, having it filled on the spot and having someone give us a lesson on use was fantastic. Slight downer not having the heat pump arrive at the same time, especi... Leggi di più
Dettagli dell'azienda
Scritti dall'azienda
Spa Store New Zealand Limited has been in the Spa Business for over 10 years and as such, we have the experience and expertise to assist you with your spa parts, spa covers and spa chemical needs. You can relax, our Spa parts, Spa Chemicals, Spa filters and Spa accessories are amongst the highest quality available in New Zealand. We offer free shipping all over New Zealand on orders over $175+* (exclusions apply) and an easy, no hassle return policy.
Informazioni di contatto
97 Great South Road, Greenlane, 1051, Auckland, Nuova Zelanda
- 0800-772786
- info@spastore.co.nz
- spastore.co.nz
4,7
Eccellente
3K recensioni
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Le persone hanno visualizzato anche
Fast and easy shop
Fast and easy shop, no dramas, ordered and got delivered in 3 days. Packaged well items were exactly as described.
6 maggio 2023
Risposta di SpaStore.co.nz
Dear Sid,
Thank you for your feedback. We appreciate your positive experience with our shop, from the fast and hassle-free ordering process to the prompt delivery within 3 days. We take pride in securely packaging our items, which arrived in excellent condition. Your satisfaction is important to us, and we value your trust. Should you have any further questions or need assistance, our customer support team is here to help. Thank you for choosing us, and we look forward to serving you again.
Best regards
Straight forward easy
2 maggio 2023
Risposta di SpaStore.co.nz
Dear Max,
Thank you for your feedback. We're glad to hear that your experience with us was straightforward and easy. At Spa Store, we prioritize providing a seamless and hassle-free experience for our customers.
Your satisfaction is our top priority, and we continuously strive to improve our services. We appreciate your business and look forward to serving you again in the future. If you have any further feedback or need assistance, please reach out to our customer support team.
Thank you for choosing Spa Store NZ. We genuinely value your support and remain committed to delivering exceptional products and services.
Kind regards
Fast delivery
Fast delivery which is great as our spas are used commercially and don't want any down time.
2 maggio 2023
Risposta di SpaStore.co.nz
Dear Graeme,
Thank you for the positive feedback on our fast delivery service. We understand the importance of minimizing downtime for commercial spas. We appreciate your business and look forward to serving you again.
Kind regards
Order a replacement control panel
Order a replacement control panel - unit arrived when they said it would, was well packed and undamaged and is now inplace and working well
2 maggio 2023
Risposta di SpaStore.co.nz
Dear Mr. Hodge,
Thank you for your positive feedback and for choosing Spa Store for your replacement control panel. We are delighted to hear that your unit arrived in a timely manner and was well-packed, ensuring it reached you undamaged.
We strive to provide a seamless and efficient delivery process, and we are thrilled that you experienced just that. It's great to know that your replacement control panel is now in place and working well, meeting your expectations.
If you have any further questions or need assistance with your control panel or any other spa-related products, please don't hesitate to reach out to our customer support team. We are here to help and ensure your continued satisfaction.
Thank you again for your kind words and for choosing Spa Store. We truly appreciate your business, and we look forward to serving you in the future.
Kind regards
Your website did not give an accurate…
Your website did not give an accurate description of the product alternatives meaning I purchased items with the wrong clips.
This meant I needed to go to hassle of Re packing and sending items back.
Inability to visit your store to get correct item 1st off is annoying
24 aprile 2023
Risposta di SpaStore.co.nz
Hi Max,
Thank you for reaching out to us and sharing your feedback. We apologize for any inconvenience caused by the inaccurate product description on our website. As an online-only store, we understand that not being able to visit a physical location can be frustrating.
We sincerely apologize for any hassle you had to go through in repacking and returning the items. Your feedback is valuable to us, and we will use it to improve our product descriptions and ensure a better shopping experience for our customers.
If there is anything else we can assist you with or if you have any further concerns, please feel free to let us know. We appreciate your understanding.
Kind regards
Risposta di SpaStore.co.nz
Hi Carolyn,
Thank you for your wonderful feedback! We're thrilled to hear that you consider us a great supplier.
We're glad that you found our pricing to be good and that you were able to easily contact us when needed. Ensuring prompt delivery is also a priority for us, and we're pleased to know that your order arrived promptly.
If you have any further feedback or if there's anything else we can assist you with, please feel free to reach out. Thank you for choosing us, and we appreciate your support.
Best regards
I have brought 2 spa trays but they are…
I have brought 2 spa trays but they are christmas presents for friends, one has a spa pool and the other has a hot tub I like the sturdiness of the tray and unlike other products I looked at this tray will take glasses whereas everything else seemed only to take bottles or cans. The products arrived in good condition and only took a few days. I would definitely recommend this company to buy from.
18 aprile 2023
Risposta di SpaStore.co.nz
Hi Gail,
Thank you so much for your positive review and for choosing our spa trays as Christmas presents for your friends. We're thrilled to hear that you appreciate the sturdiness of the trays and the fact that they can accommodate glasses, unlike other products you considered.
We're also glad that the products arrived in good condition and within a few days. We strive to provide efficient and timely delivery service to ensure customer satisfaction.
Your recommendation means a lot to us, and we truly appreciate your support. If you have any further feedback or if there's anything else we can assist you with, please don't hesitate to reach out.
Thank you again for your kind words and for choosing our company. We hope your friends enjoy their spa trays, and we wish you a wonderful holiday season.
Best regards
Risposta di SpaStore.co.nz
Hi Murray,
Dear Customer,
Thank you for the positive review! We're glad you found our website easy to navigate and that the delivery was quick. We appreciate your feedback and look forward to serving you again in the future.
Best regards
Risposta di SpaStore.co.nz
Hi Lee,
Thank you for your kind words. We truly appreciate your support and feedback.
If there's anything else we can assist you with or if you have any further questions, please don't hesitate to reach out. We're here to help.
Many thanks once again!
Best regards
Risposta di SpaStore.co.nz
Dear Christine,
Thank you for your kind feedback! We're thrilled to hear that you had a great experience with our website and appreciated our prompt service.
Your satisfaction is our priority, and we're delighted to have met your expectations. If you have any further feedback or if there's anything else we can assist you with, please feel free to reach out.
Thank you for choosing us, and we look forward to serving you again in the future.
Best regards
Risposta di SpaStore.co.nz
Dear Neville,
Thank you for your positive feedback! We're delighted to hear that your order was correct and arrived promptly.
Ensuring accurate orders and timely delivery is important to us, and we're glad we met your expectations. If you have any further feedback or if there's anything else we can assist you with, please don't hesitate to reach out.
Thank you for choosing us, and we appreciate your support.
Best regards
Awesome customer experience
Very clear instructions, good price, fast easy delivery. Great communication
3 aprile 2023
Risposta di SpaStore.co.nz
Dear Emily,
Thank you for your fantastic feedback! We're thrilled to hear that you had an awesome customer experience with us.
We're glad that our instructions were clear, and you found our prices reasonable. It's great to know that the delivery was fast and easy, and we appreciate your positive comments about our communication.
If there's anything else we can assist you with or if you have any further feedback, please don't hesitate to reach out. Your satisfaction is our top priority.
Thank you for choosing us and for your kind words. We look forward to serving you again in the future.
Best regards,
Risposta di SpaStore.co.nz
Hi Tjeerd,
Thank you for your positive feedback! We're glad to hear that you found our range of products to be good and that you were satisfied with our service and delivery.
Ensuring a wide selection of products and providing excellent service is important to us. If there's anything else we can assist you with or if you have any further feedback, please feel free to reach out.
Thank you for choosing us, and we appreciate your support.
Best regards
Easy quick sales as always
29 marzo 2023
Risposta di SpaStore.co.nz
Hi Sarah,
Thank you for your continued support and positive feedback! We're delighted to hear that your sales experience with us was easy and quick, as always.
Providing a seamless and efficient sales process is our goal, and we're glad we consistently meet your expectations. If there's anything else we can assist you with or if you have any further feedback, please don't hesitate to reach out.
Thank you for choosing us, and we appreciate your ongoing trust in our services.
Best regards
SPA POL HANDLE
Received just what we needed.
Easy to fit on side of pool.
Handled can came out when not in use.
28 marzo 2023
Risposta di SpaStore.co.nz
Hi Arnot,
Thank you for your feedback regarding the SPA POLE HANDLE. We're glad to hear that you received just what you needed and found it easy to fit on the side of your pool.
Regarding the handle, we understand that it can come out when not in use. This feature provides added convenience and ensures that the handle doesn't obstruct or create any inconvenience when it's not needed. We appreciate your positive perspective on this aspect.
If you have any further questions or if there's anything else we can assist you with, please don't hesitate to reach out. Thank you for choosing our product, and we appreciate your support.
Best regards
Risposta di SpaStore.co.nz
Hi Peter,
Thank you for your positive feedback! We're glad to hear that you found our online ordering process easy to use and that the delivery was quick.
Ensuring a user-friendly online ordering experience is important to us, and we're delighted that it met your expectations. Timely delivery is also a priority, and we're pleased to know that your order arrived quickly.
If you have any further feedback or if there's anything else we can assist you with, please don't hesitate to reach out. Thank you for choosing us, and we appreciate your support.
Best regards
Service response good
Service response good. Delivery times good. Just have a wee bit of trouble fining products on website.
27 marzo 2023
Risposta di SpaStore.co.nz
Hi Sue,
Thank you for your feedback! We're pleased to hear that you found our service response and delivery times to be good.
We apologize for any trouble you experienced while trying to find products on our website. We appreciate your feedback and will take it into consideration to improve the website's navigation and product search functionality for a better user experience.
If you have any further suggestions or if there's anything else we can assist you with, please don't hesitate to reach out. Thank you for choosing us, and we appreciate your support.
Best regards
Risposta di SpaStore.co.nz
Hi Ripal,
Thank you for your positive feedback! We're thrilled to hear that you found our prices to be affordable and that the delivery was fast.
We strive to offer competitive pricing to provide the best value for our customers. Ensuring speedy delivery is also important to us, and we're delighted that your order arrived in just 2 days.
If you have any further feedback or if there's anything else we can assist you with, please feel free to reach out. Thank you for choosing us, and we appreciate your support.
Best regards
Risposta di SpaStore.co.nz
Hi aaron,
Thank you for your positive feedback! We're glad to hear that your products arrived quickly and were as described.
Ensuring prompt delivery and accurate product descriptions is important to us, and we're pleased that we met your expectations in these areas.
If you have any further feedback or if there's anything else we can assist you with, please don't hesitate to reach out. Thank you for choosing us, and we appreciate your support.
Best regards
Risposta di SpaStore.co.nz
Hi Jim,
Thank you for your feedback! We're thrilled to hear that you received the right product quickly and that you had a great service experience.
Providing the correct product and ensuring prompt delivery are top priorities for us, and we're delighted that we met your expectations in these areas. We strive to provide excellent service to our valued customers.
If you have any further feedback or if there's anything else we can assist you with, please feel free to reach out. Thank you for choosing us, and we appreciate your support.
Best regards
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