Southendpharmacystore Recensioni 

My three-month supply of compounded tirzepatide from Southend Pharmacy was left by UPS in direct sunlight for several hours on an approximately 100°F day. When retrieved, the cooler and medication vials were warm, and the temperature indicator Southend included in the package was blinking to indicate excessive temperature exposure. I have photos and video documenting all of this.

When I contacted Southend, I was told the medication is considered safe at temperatures up to 104°F for seven days. I understand that may be supported by their stability data, but their own temperature indicator showed an excursion, the medication arrived warm, and I simply was not comfortable using it.

What was most disappointing was Southend’s proposed resolution. They would not begin filling a replacement until I first shipped the affected medication back to them. I was then told the replacement process would take at least another week.

This puts the burden of a documented shipping problem almost entirely on the patient. UPS mishandled the delivery, and presumably Southend has the ability to pursue the shipping issue with UPS. Meanwhile, I had already run out of medication waiting for this refill, leaving me with the choice of using medication I’m uncomfortable injecting or missing another dose while waiting for Southend’s return-and-refill process.

I was not asking to keep two orders or receive free medication. I was perfectly willing to return the affected shipment. I simply expected Southend to promptly send a replacement and allow the return to happen concurrently rather than leaving the patient without medication because of a delivery problem she did not cause.

For a pharmacy shipping temperature-sensitive prescription medication, I expected a much more patient-centered solution.

This is the pharmacy that produces Brello’s weight loss drugs. The drugs work well at the best price on the market if your insurance refuses to cover the prescription and you have to pay out of pocket. Great drugs at a great price … if you can get them.

Last year South End was slow. Now they have stopped providing medicine altogether to existing and new patients in some 20 states. They say they are “transitioning to a new larger production facility,” but the estimated timeframes they gave have come and gone for many people. They and Brello say they are looking into individual orders and working to get more accurate service estimates … yeah right. No one answers in customer service.

By canceling orders for existing patients in 20 states in favor of filling prescriptions for new customers in 30 other states, Brello and South End are undermining their own customer efforts to lose weight and stave off diabetes. Incompetent doesn’t begin to describe South End Pharmacy!

UPDATE — Mid-March and no service to customers in 20+ states. By now, I suspect instead of “current”customers, they’re all former customers like me. What a terrible way to run a business. It took me only 50410 seconds to connect with a new provider.

UPDATE — Last week of March. Brello map said 6-8 week “delay.” It’s 12 and growing. No medicine but lots of promotional emails explaining how 3,000 clinics nationwide trust Southendpharmacystore to fill their medicinal needs. 🤦‍♂️ Too bad real customers can’t!

UPDATE — Mid-April now. Brello talks about weeks worth of delay, but instead of four weeks it’s been more than four months. How could you possibly trust Southendpharmacystore.com or Brello?