The Sound Shop Recensioni 

328
TrustScore 4.5 su 5

4,6

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Scopri cosa dicono le persone

Valutata 5 stelle su 5

I [an English based backline tech.] was looking for a particular item, ['Talon' guitar stands by Shubb,] and this great shop had the last few. I had easy communication with the people here, all very h... Leggi di più

Valutata 5 stelle su 5

Recently placed an order with Soundshop,It was concert ear plugs that I needed for Metallica on Friday.I was worried i wouldnt have them in time but they arrived today.Exceptional service thankyou ver... Leggi di più

Valutata 5 stelle su 5

I'm a repeat customer with the Sound Shop and it's the exceptional service that brings me back everytime. They are always courteous, knowledgable, helpful and friendly and go out of their way to deliv... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

I was looking to buy a new electro acoustic guitar and the selection here was fantastic. The staff were very helpful, nothing was too much trouble and I was offered loads of guitars to play both acous... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Negozio di musica
  2. Scuola di musica

Scritti dall'azienda

Ireland’s Favourite Music Store! The Sound Shop in Drogheda Co. Louth has been supplying musicians, both beginners and professionals from all over Ireland for more than 54 years We sell guitars, pianos, keyboards, amplifiers, battery operated speakers, pa systems, lighting equipment, brass and woodwind, music books, violins, ukuleles, cables and accessories


Informazioni di contatto

4,6

Eccellente

TrustScore 4.5 su 5

328 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Non risultano inviti alla recensione recenti

Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative

Ha risposto al 50% delle recensioni negative ricevute

Solitamente risponde entro 24 ore

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

4,6

Tutte le recensioni

(328)

21 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 1 stelle su 5

Horrific experience

I was given a gift of a 5 string banjo ( purchased at Sound Shop) recently)
I purchased a case and tuner there but unfortunately had difficulty tuning same.
I took it to Sound Shop and asked amber of staff to tune it but was met with negative comments and no tuning. I believe tuning by experienced staff inusic store should take less than minutes and identify the problem I had. I immediately left the store and took both to music store in Blackrock, Dundalk
Staff there took about 3 m8nutes to tune and identified problem....? Faulty tuner
I then purchased new tuner from them...would never Shop in Sound Shop again
Fergus Clarke
I

18 agosto 2025
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Risposta di The Sound Shop

Hi Fergus,
I am sorry that you feel that way. One of the staff members was on holidays today and the other one who would have been able to help was on lunch so I suggested that you leave the banjo with us and we would get it tuned for you over the next few days as I was the only one there with a work experience student and neither of us play stringed instruments and wouldn't have been able to tune it for you.
It is unfortunate that we were low on staff and that you were not able to leave the banjo with us to have it tuned.
Adam

Valutata 5 stelle su 5

Easily the best customer service I’ve ever come across

I haven’t left a review in years, but this one’s well deserved — SoundShop.ie, and Adam in particular, were absolutely top class.

One of my brand-new RCF NXL 14-A speakers packed it in after very little use. I figured this would be a pain to sort, like most warranty issues usually are, but I couldn’t have been more wrong.

Adam came back to me quickly, couldn’t have been easier to deal with, and handled everything from start to finish. He got in touch with RCF directly, kept me fully in the loop, and within days had arranged a replacement amp under warranty.

There was no messing, no vague replies, just straight-up communication and a real effort to get it sorted. They even offered to collect the speaker if needed. I’ve dealt with plenty of audio shops over the years, and honestly, this was in a different league.

Genuinely couldn’t have asked for better. I wouldn’t go anywhere else after this.

2 luglio 2025
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Risposta di The Sound Shop

Hi Fergal,
Really, we are incredibly thankful for your review and most generous comments. Thank you very much!
Adam

Valutata 5 stelle su 5

No waiting around here....

I placed the order in the evening around 5 or 6pm, my parcel arrived the next morning at 8:30am,excellent.

26 giugno 2025
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Risposta di The Sound Shop

Hi Anita,
Thank you very much for the review and comments. They are very much appreciated
Adam

Valutata 5 stelle su 5

Amazing service

Ordered my items at 7am Wednesday, arrived 8am Thursday. Amazing service. Will shop again.

18 giugno 2025
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Risposta di The Sound Shop

Hi Stephen,
Thank you very much for the review and comments. They are very much appreciated
Adam

Valutata 5 stelle su 5

Bought an LX-5 Digital Piano

Bought an LX-5 Digital Piano. Had a slight problem. They were extremely helpful and resolved everything very quickly. Fast email responses and easy to deal with

2 maggio 2025
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Risposta di The Sound Shop

Hi Rob,
Thank you very much for the review and comments. They are very much appreciated
Adam

Valutata 1 stelle su 5

order a music book for my daughters…

order a music book for my daughters violin exam on 4th April, got an email to say on hold till receive payment, The payment was made by credit card on same date. Now the 14th April and nothing. Emailed to enquire when I would get delivery. Music exam on 29th April and no book, Very uphappy

14 aprile 2025
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Risposta di The Sound Shop

Hi Aine,
I am very sorry about the delay with your order. Our stock did say that there was one last copy of that book in stock but the stock was wrong. We just got the book back into stock this evening and we will be posting it out to you tomorrow and you should have it on Thursday or Friday.
Once again, apologies for the delay
Adam

Valutata 5 stelle su 5

Great service

Great service, they reached out to keep me posted on the progress of my order and everything arrived on time and as expected

21 marzo 2025
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Risposta di The Sound Shop

Hi Brian,
thank you very much for your comments and review. They are very much appreciated
Adam

Valutata 4 stelle su 5

Ordered some cables over two weeks ago

Ordered some cables over two weeks ago. Took payment. Nothing since. No email replies. I am very dissatisfied.
Got in touch with me following review above and sorted everything out.

25 febbraio 2025
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Risposta di The Sound Shop

Hi Cathal,
I am very sorry about the delay with your order. Thank you very much for changing your rating on this one. It is very much appreciated
Adam

Valutata 5 stelle su 5

new electro-acoustic guitar

I was looking to buy a new electro acoustic guitar and the selection here was fantastic. The staff were very helpful, nothing was too much trouble and I was offered loads of guitars to play both acoustically & through an amp. Their advice both personally and professionally was very useful in selecting a guitar that I liked. Needless to say I bought a guitar and am very pleased with the purchase. Well recommended!

8 gennaio 2025
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Risposta di The Sound Shop

Hi Ambrose,
Thank you very much for the review. It is very much appreciated
Adam

Valutata 5 stelle su 5

Thanks Eugene!

I had another excellent experience at The Sound Shop in Drogheda. I believe the employee's name was Eugene, and I must say, he is incredibly skilled at playing the electric guitar – perhaps the best I’ve ever seen. Eugene went above and beyond by taking the time to find a guitar similar to my own, setting me up with an amp, and allowing me to try out various pedals.

His knowledge, patience, and willingness to share insights were truly remarkable. Not only did I leave with a better understanding of what I was looking for, but I also gained valuable advice for when I decide to upgrade my gear in the future.

Eugene’s expertise and dedication to customer service made this an exceptional experience. Highly recommended!

28 dicembre 2024
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Risposta di The Sound Shop

Hi Greg,
Thank you very much once again for the review. It is very much appreciated
Adam

Valutata 5 stelle su 5

Wonderful company..…

The help and speed of delivery from this company was outstanding. I ordered a large product Christmas week and, as promised it arrived 2 days later.
I've would suggest, however, that when ordering, you emphasise strongly where you want your parcel put if you're out when delivered, as the delivery company left my package propped outside my front door, visible to all who passed. This not only risked the package being stolen, but advertised that we weren't home, which, during the week that it was, put our home at risk of being burgled also....

19 dicembre 2024
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Risposta di The Sound Shop

Hi Monica,
Thank you very much for the review. But I am sorry about the manner in which it was delivered - that should not have happened and I will be letting GLS know
Thank you for the business
Adam

Valutata 5 stelle su 5

Riam piano

I'm satisfied with my purchase.

24 novembre 2024
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Risposta di The Sound Shop

Hi Beata,
thank you very much for your review and comments. They are very much appreciated
Adam

Valutata 5 stelle su 5

Happy to recommend Soundshop.ie

Delighted with my new whistle, price was lower than other sites I looked at, ordering was easy, communication was excellent and it was delivered within two days.

2 dicembre 2024
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Risposta di The Sound Shop

Hi Miriam,
thank you very much for your review and kind comments. They are very much appreciated
Adam

Valutata 2 stelle su 5

Delivery times and customer communication bad

I am trying to buy less stuff from Amazon, so decided to shop here in Ireland if I could. The same day I made my purchases with Soundshop I ordered some specialist strings ( not available here) from a shop in Germany. That order arrived two days ago! I am still waiting for my order from Soundshop, I emailed them to confirm if my order was despatched and am still waiting for a reply. Have no doubt it will arrive eventually but if you want stuff in a hurry, you will be disappointed!

28 ottobre 2024
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Risposta di The Sound Shop

Hi Jacqui,
I am sorry about the delay with your order. Our stock said that we still had one of those stands you ordered but our stock was out on this product. We ordered some more from our supplier and we will get your order sorted asap
Adam

Valutata 5 stelle su 5

John fixed my daughters cello

I had an excellent experience today in the Sound Shop. John fixed my daughter’s cello, quickly and efficiently. Such a helpful member of staff.

17 ottobre 2024
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Risposta di The Sound Shop

Hi Lorraine,
Thank you very much for your review and comments - they are very much appreciated
Adam

Valutata 5 stelle su 5

Amazing Service Received !

Amazing Service Received. Placed order for guitar strap on Sunday night Oct 13th when at the Wolfetones Concert in 3Arena, Dublin, & received today Tuesday Oct 15th !!
Fantastic service without a doubt !!

15 ottobre 2024
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Risposta di The Sound Shop

Hi Tracey,
Thank you very much for that review and kind comments - they are very much appreciated
Adam

Valutata 5 stelle su 5

Excellent service

Excellent music shop. Speedy delivery and quality product

25 settembre 2024
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Risposta di The Sound Shop

Hi Sean,
Thank you very much for your review and kind comments - they are very much appreciated
Adam

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