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2,6
5 recensioni
Non risultano inviti alla recensione recenti
Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative
Ha risposto al 80% delle recensioni negative ricevute
Solitamente risponde entro 1 settimana
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Despite ordering XL, the raincoat was tiny. In addition, the quality was very poor and definitely not worth the $65 price. The return process is impossible as the item must be returned to China at the buyer’s expense, and there’s no guarantee that the package won’t be confiscated by Chinese customs. This company is a total sham!
Fake clothing made in China. This is not a Dutch shop. If you order, the clothing is shipped from China and for the prices the clothes look hideous. Do not buy. Will not even bother asking to return the sh..t they sent me. I will just make sure I post reviews everywhere so people don't get cheated as I was.
Risposta di Solvarstudio
Dear Elena,
We're very sorry to hear about your disappointing experience and that the clothing you received did not meet your expectations.
Could you please provide us with your order number so we can look into your situation and better assist you?
Kind regards,
Team Solvar Studio
Lucky to get one star. The dress i ordered was so different from the one i received. Different colours and such cheap shiny material i wouldnt use it as a tablecloth. They refuse to give me a return label despite it being incorrect. They even agree it doesnt look like the one advertised! Do. Not Buy from them! They said ‘if what arrived doesn't match how we describe it- thats on us not you’. But i still gave to pay to return the wromg product. You couldnt make it up!!!
Risposta di Solvarstudio
Dear Helen,
We're very sorry to hear about your disappointing experience and that the dress you received did not match your expectations.
Could you please provide us with your order number so we can look into your situation and better assist you?
Kind regards,
Team Solvar Studio
Extremely disappointed with my purchase from Solovar Studio. The rain jacket is not made from waterproof or water-resistant fabric, making it unsuitable for its intended purpose. The sizing runs significantly smaller than advertised, and the jacket does not have the A-line silhouette shown in the product listing. The overall quality is very poor and does not match the description or photos.
To make matters worse, the seller refused to provide a prepaid return shipping label, despite clearly advertising free returns in the listing.
Misleading product description, inaccurate sizing, poor quality, and a seller who refuses to honor the advertised return policy. I would strongly advise against purchasing from this company.
Risposta di Solvarstudio
Dear Saffe,
We’re sorry to hear about your disappointing experience.
Could you please provide us with your order number so we can better assist you?
Kind regards,
Customer Support Team
Solvar Studio
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