Mixed Bag
In fairness to this site i would say that they used to be excellent. They pay out with no issues and offer regular good promotions such as 60% bonus etc. However in the last few weeks all of their games have been crashing, always after a while of playing them and on a significant losing run. Losing is part of gambling so i have no issue with that however to be kicked out of a game when you are £70-£100 down on a RTP of about 15% the to have it reset when you go back in does make it very frustrating as you have little to no chance of winning unless you do so quickly. When i raised the issue with them they said they were aware of the issue with certain games. If you are aware of the issue then the game should be removed from play until it is fixed otherwise you are cheating your customers. Hope they get it sorted out but for now the website is hardly useable and your chances of winning are well below the RTP until they fix the issues.
Risposta di Solarspins
Hi Elliot,
We appreciate you have taken your time to leave us your feedback here. At the same time, we are sorry to hear that you haven't had the best of experiences while playing on our site lately.
Rest assured that all our games' outcomes are entirely random, with no influence from us. An independent organization consistently evaluates our games to maintain their fairness and randomness.
Each wager made by each player has the potential to be a winning bet, however there isn't any way for our systems to prevent a win from occurring nor can they allow only small wins to occur. We simply provide the forum for you to play the games.
As per the terms and conditions of the site Elliot, we ensure that any game rounds that experience technical issues will play through within the system servers to ensure that any relevant winnings are credited accordingly. In cases where the round is eventually canceled, the wager/bet is returned to the account.
Once again, we apologize for any inconvenience or if your experience with our site hasn't been as delightful as we'd like.
However, we'll be more than happy to take a look at your gameplay, and we'll reach you privately asking for more details.
Regards,
Solar Spins Team