Sofology - York Recensioni 2.059

I recently purchased a sofa, and I have to say the experience was exceptional thanks to the amazing sales team especially Gemma and James. From the moment we walked in, they were welcoming, approachable, and genuinely interested in understanding what we were looking for.
Their product knowledge was excellent, and they guided us through the details with patience and clarity.
What stood out most was how attentive and understanding they were — it really felt like they wanted us to find the perfect piece for our home. Because of their help, we found a sofa we absolutely love.

Greeted when I walked into the store, offered help and advice. Found a product I wanted with the delivery date I needed. Even helped setting up my account.
Great service with a smile!

Great service - Tim was very helpful and patience with us. He answered all the questions we had. We were really happy with the service we received, and would certainly recommend.

We were very happy with the customer service Tim Jones provided us when purchasing our sofa. He gave us very good advice on what to get, made the process very easy and stress free.

Came into store and I had Nadine it was an absolute pleasure, great asset to your store, thank you very much I will absolutely be back thanks to the great customer service.

Nadine was great, no pushy sales just a lovely nice experience

We had a lovely lady called Gemma who went above and beyond to find our perfect sofa
She was brilliant a credit to the York shop

Very helpful staff when we needed them

I was greeted as soon as I came into the store by a polite and happy male to see if I needed anything. I was then left alone to look around. The other staff around the store were helpful, when I asked them questions. Jemma completed the sale and was knowledgeable and pleasant throughout. This was my first visit to the store and would come again if I needed another sofa.

The staff member was very knowledgeable regarding the product and services.

Personalised service in store. Nadine was very helpful selecting our choice of recliner chair and fabric.

great customer experience, Gemma was a real help

Chris at the York Store, Clifton Moor, was absolutely brilliant and incredibly patient with us, guiding us through the whole process. We could not recommend anyone higher, what an absolute gent!

I had a relaxed welcome from Daria who showed me the options available for sofabeds. She wasn't pushy, talked through all permutations of fabrics and sizings and was nothing less than calm courteous and friendly.
She happily emailed me pricing later and answered my query emails in the evening as I was at home deciding which option would work best.
The following day she went through the sale process explaining everything really well and couldn't have been nicer.

The customer service was great - very informative and quick. Tim Jones was the team member who helped us with our purchase. Tim was very helpful and made the overall experience easy and simple.

Really helpful staff and a very smooth process for buying our new furniture.

Very good show room and very pleasant helpfull staff answered all our questions and made our visit and buying experience very good . After some investigation not sure all my questions were answered correctly but nothing to of putting and at the moment the lead time of 11 weeks is high but we will see if this is reduced

Very easy experience

Gemma took us through everything clearly and precisely, nothing was too much trouble.

Very helpful staff, allowed us to browse…initially what turned into just a visit to look at sofas transpired into a purchase a couple of days later!! Tim was very friendly and fun, Magnus thought he was great in particular.

Magnus being our 8 year old son.