Very rarely do I leave a buying experience with a sense of having had a genuine human interaction. This was a pleasant exception to that rule. No pushy sales technique or oversell just a person who... Leggi di più
L'azienda ha risposto
Sede
Cambia sedeOctagon Retail Park, ST1 5RR Stoke-on-Trent, GB
•Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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Vicky and Ash in the Hanley store were amazing. Not pushy, understood the decision and helped discuss option patiently. Very good experience 👍
L'azienda ha risposto
Very good experience on our visit today .. we were looked after extremely well by Vicky Westwell ( sales consultant at your Hanley branch Stoke on Trent ) she treated us with the utmost respect she w... Leggi di più
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Vicky our salesperson was an absolute star 🌟 She made us feel welcome and at ease and took the time to listen to our questions and dilemmas and helped us work through them together. An absolute... Leggi di più
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Dettagli dell'azienda
- Negozio di divani
- Accessori per mobili
- Negozio di mobili
- Negozio di casalinghi
- Negozio di arredamenti per salotti
- Negozio di fodere e rivestimenti
Scritti dall'azienda
At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk
Informazioni di contatto
Octagon Retail Park, ST1 5RR, Stoke-on-Trent, Regno Unito
4,9
Eccellente
2K recensioni
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Amazing service
We got a warm welcome as soon as we got into store Vicky was absolutely amazing. Helped us so much going above and beyond to find us the right sofa that met our needs as we had a lot more than the usual family to consider. She was not pushy listened to us and didn’t try and sell us something just for a sale . We felt cared for and looked after . Definitely recommend
15 febbraio 2026
Risposta di Sofology - Stoke-on-Trent
Hi there, thank you so much for your review. We're pleased that you're happy with the service provided by Vicky and that you would recommend us! Have a great day 😊
Absolutely fantastic service by Leon
Absolutely fantastic service by Leon. Really helpful, attuned to our requirements, friendly and knowledgeable. I would definitely recommend if you are looking for a quality sofa. he took the time to explain everything and show us a range of products to compare and went through the differences. Thank you
14 febbraio 2026
Risposta di Sofology - Stoke-on-Trent
Hi there, it sounds like you were well looked after in-store! We're pleased that you're happy with the service and we will make sure to pass this onto Leon. Thank you for taking the time to leave a review 😊
Risposta di Sofology - Stoke-on-Trent
Hi there, thank you so much for your review. We're pleased to hear you found the team friendly in store. We hope you found the perfect sofa! Have a great day 😊
Excellent service from the sofoligist
13 febbraio 2026
Risposta di Sofology - Stoke-on-Trent
Thank you for sharing Julie
Highly professional service from start to finish.
Comprehensive, very informative showroom beautifully set out. The staff were welcoming during both of our visits and showed very good product knowledge. They were patient and appreciated the need for us to be unhurried when making an important purchase. Our order was handled efficiently and all aspects were clearly explained.
11 febbraio 2026
Risposta di Sofology - Stoke-on-Trent
Hello, thank you for taking the time to leave a review on your positive experience with us. I am happy to hear of the excellent customer service you have received. We hope you found the perfect sofa!
Good experience buying our new sofa
Good experience buying our new sofa. Helpful, friendly and knowledgeable staff. Would be 5* except for compulsory £129 sting in the tail for delivery and set-up.
3 febbraio 2026
Risposta di Sofology - Stoke-on-Trent
Hi there, thank you so much for your kind words about our team! Regarding the delivery and set-up charge, we aim to be fully transparent, and this fee covers professional delivery, assembly, and placement of your sofa in your home, ensuring it’s set up safely and correctly. We understand it can feel like an extra cost, but it allows us to provide a smooth and stress-free experience from store to living room. We truly appreciate your feedback!
Vicky was brilliant!!
Vicky was brilliant!!
She was good with the kids also and interacted well with them.
She also wasnt pushy at all, everything felt nice and relaxed.
8 febbraio 2026
Risposta di Sofology - Stoke-on-Trent
Hi there, thank you for your review. Another great review for Vicky, we will make sure to pass this on! Have a nice day.
James at Sofology Stoke, just superb
We visited Sofology Stoke on Trent at the weekend, at met James who supported us through our journey and ultimately took our order. We wish to mention James specifically within this review, who was impeccable from start to finish. His knowledge, his enthusiasm, his attention to detail was amazing and James shared some details of his journey with the company to us. As a senior manager myself, if I was not doing Sofology a disservice, I would offer James a job. What an asset you have there and someone that deserves be right up there with the best of them. What a wonderful chap. Thank you Sofology and thank you James, there is a bright future ahead of you.
8 febbraio 2026
Non scritta su invito
Risposta di Sofology - Stoke-on-Trent
Hi there, it sounds like you were well looked after in-store! We're pleased that you're happy with the service and we will make sure to pass this onto James. Thank you for taking the time to leave a review 😊
Lovely service would recommend
Sam was very friendly from the minute we walked in, dealt with our every need and helped us with the purchase of our lovely sofa :)
Tom & KT x
10 febbraio 2026
Risposta di Sofology - Stoke-on-Trent
Hi there, thank you for your review. Another great review for Sam, we will make sure to pass this on! Have a nice day.
fantastic personal touch!
We had such a fantastic experience with Sam. She truly went above and beyond to help us choose the perfect sofa, taking the time to really understand what we wanted. We were quite picky and looking for a more bespoke feel, but nothing was too much trouble for her. Sam helped us carefully select matching cushions and a footstool to complete the look and she understood exactly what style we were looking for. Sam’s eye for detail was spot on, She made us feel so welcome from the moment we arrived allowing us time to look around the shop with no fuss but came to us at the exact time we needed some help (the lovely coffee was a bonus!). Sam’s friendly, patient approach made the whole process enjoyable and stress-free. We couldn’t be happier with our choice and wouldn’t hesitate to recommend Sam she was absolutely fantastic.
10 febbraio 2026
Risposta di Sofology - Stoke-on-Trent
Hi there, it sounds like you were well looked after in-store! We're pleased that you're happy with the service and we will make sure to pass this onto Sam. Thank you for taking the time to leave a review 😊
Great!
Returning customer, really helpful today as we were after something quite specific.
9 febbraio 2026
Risposta di Sofology - Stoke-on-Trent
Hi there, great to hear you found our staff to be so helpful during your visit to Sofology. Thanks for taking the time to leave a review.
Very good experience on our visit today…
Very good experience on our visit today .. we were looked after extremely well by Vicky Westwell ( sales consultant at your Hanley branch Stoke on Trent ) she treated us with the utmost respect she was polite and her product knowledge and advice was outstanding!! .. all in all a fabulous visit .. 10/10 👏Excellent service !!!
We confidently made a purchase off the back of the above ..
9 febbraio 2026
Risposta di Sofology - Stoke-on-Trent
Thank you for awarding us 5 stars!
Excellent custmer service
Excellent customer service. Advisor had vast product knowledge and explained all questions asked very clearly.
8 febbraio 2026
Risposta di Sofology - Stoke-on-Trent
Thank you for choosing Sofology!
Risposta di Sofology - Stoke-on-Trent
Thank you for your 5-star review! We appreciate your feedback and are glad you were satisfied with our service. Let us know if you need anything else.
The assistants were very helpful and…
The assistants were very helpful and knowledgable and could answer our queries.
4 febbraio 2026
Risposta di Sofology - Stoke-on-Trent
What an amazing review, thank you so much for taking the time to write this 😊
Great experience and advice
Great experience and excellent guidance. Great choice and options
5 febbraio 2026
Risposta di Sofology - Stoke-on-Trent
Thank you for taking the time to leave a 5-star review!😊
Susan’s helped us out we felt very…
Susan’s helped us out we felt very relaxed with her at stoke sofoligy and very informative
2 febbraio 2026
Risposta di Sofology - Stoke-on-Trent
Thank you for taking the time to leave a 5-star review!😊
Risposta di Sofology - Stoke-on-Trent
Hi there, thanks for taking the time to leave a 4-star review, it's great to hear feedback like this!
The staff were very friendly and…
The staff were very friendly and helpful but not pushy. Vicky at the Stoke branch was extremely helpful and made my purchase very easy
30 gennaio 2026
Risposta di Sofology - Stoke-on-Trent
Thank you for choosing Sofology Lorraine
We were welcomed and an explanation of…
We were welcomed and an explanation of how the store was laid out was explained then we were left to browse and call for assistance at our leisure . I hate being followed around a store so felt completely at ease during my time in store
Staff your all very friendly and knowledgeable . Overall an excellent experience - well done .
30 gennaio 2026
Risposta di Sofology - Stoke-on-Trent
Thank you for this amazing review Helen!
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