Excellent customer service. I didnt know what you could get with a sofa, the heated seat will definitely help my partner out. I did go into the store in poole at first but I did order the sofas o... Leggi di più
L'azienda ha risposto
Sede
Cambia sedeWessex Gate Retail Park 4, BH15 3TE Poole, England, GB
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Jason made us feel welcome and made the experience easy. It felt like talking to a friend. He got some colouring for our 2 year old to do and engaged with him unlike other places that ignored him. Wil... Leggi di più
L'azienda ha risposto
This was our first time at Sofology. Found staff was very informative of the product we were interested in buying, found them to be very friendly and courteous. Would shop there again.
A pleasant purchasing experience. A good showroom atmosphere with very helpful and welcoming staff. We made two trips to the store over three days and the warmth and helpfulness remained the same... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
- Negozio di divani
- Accessori per mobili
- Negozio di mobili
- Negozio di casalinghi
- Negozio di arredamenti per salotti
- Negozio di fodere e rivestimenti
Scritti dall'azienda
At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk
Informazioni di contatto
Wessex Gate Retail Park 4, BH15 3TE, Poole, England, Regno Unito
4,9
Eccellente
2469 recensioni
L'obiettivo di Trustpilot è mostrare contenuti di persone reali. Questa azienda potrebbe usare il nostro strumento di risposta assistita dall'intelligenza artificiale per rispondere più velocemente.
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Very good experience,great advice…
Very good experience,great advice given. Full explained no hard sell. Happy with our purchase look forward to receiving our suite when it arrives.
28 novembre 2025
Risposta di Sofology - Poole
Good afternoon Alan, thanks for taking the time to leave a review. Great to hear you found the perfect sofa, we cant wait to deliver it. 😊🚚
Jason and Stephen really looked after…
Jason and Stephen really looked after us, explained everything clearly and made sure we were satisfied with everything about our purchase.
27 novembre 2025
Risposta di Sofology - Poole
Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
Amazing support from Claudia – Sofology Poole
Claudia has been fantastic in helping us find the perfect sofa. We visited the store several times while deciding, and she was always patient, welcoming, and happy to guide us through the options each time. Thanks to her advice and support, we finally chose the right sofa for our home. Really appreciate her great service!
Thank you, Claudia!
22 novembre 2025
Risposta di Sofology - Poole
Thank you for this amazing review Mr Thomas!
Purchase of Santina 2 Seater settee and chair…
Klaudia was very helpful in helping us make this decision, there was no pressure and her knowledge of the product was outstanding.
23 novembre 2025
Risposta di Sofology - Poole
Thank you for this amazing review!
Great experience
Saw the sofa online but wanted to to see it in store and actually sit on to test comfort etc . The salesperson ( think it was Martin ) was great , not pushy but knowledgable and respectful. He allowed us to browse but then provided input and advice when needed .The only negative was the delivery cost but that’s pretty standard now .
22 novembre 2025
Risposta di Sofology - Poole
Hi, thank you so much for your review. We're pleased that you're happy with the service and that you found the process hassle-free! Have a great day 😊
Good experience from start to finish…
Good experience from start to finish everything came on time
20 settembre 2025
Risposta di Sofology - Poole
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
Risposta di Sofology - Poole
Thank you for choosing Sofology!
Steve was first class
Steve was first class, he answered all questions we had clearly and went through everything we needed to know about our purchase, great service.
22 novembre 2025
Risposta di Sofology - Poole
Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
Very friendly and helpful staff.
3 novembre 2025
Risposta di Sofology - Poole
Hi there, thank you so much for your review. We're pleased to hear you found the team friendly. We hope you found the perfect sofa! Have a great day 😊
Great salesman
Great salesman and he did everything he could for us. But was let down by company policy. We purchased a display sofa. But couldn't have it delivered until 3 weeks later. The sofa had to go to the warehouse then out for delivery. Ridiculous as we only live round the corner
17 novembre 2025
Risposta di Sofology - Poole
Hi there, thank you for taking the time to leave a review. We’re really pleased to hear that the Sofologist in store took great care of you, but we’re sorry to learn that our delivery process left you feeling disappointed. For safety and logistics reasons, all items purchased in store, including display pieces, need to be transferred to your local warehouse before being scheduled for home delivery. This ensures that each product is prepared and delivered using the correct teams and equipment. Because of this process, we’re not able to deliver directly from the store, even when customers live nearby. We appreciate that this can feel inconvenient, and we’re sorry for any frustration caused. If there’s anything further we can help with regarding your order, please let us know.
Claudia was very helpful and explained…
Claudia was very helpful and explained everything.
16 novembre 2025
Risposta di Sofology - Poole
Hi there, thank you for your review. Another great review for Claudia, we will make sure to pass this on! Have a nice day.
Very Helpful Service
Big thanks to all the team at Sofology poole who were very pleasant and made the the buying experience good fun. Martin was very informative and easy to deal with and we look forward to our new sofas arriving in the New Year.
19 novembre 2025
Risposta di Sofology - Poole
Hi there, thank you for taking the time to leave a review about your excellent customer service while visiting Sofology. 😊
Really helpful staff, great choice of modern sofa's
Martin in Poole was a great help! All the staff were amazing and attentive, but Martin in particular helped us narrow down choices and try out all the tech. So much great choice at Sofology, we've ordered the Paramount recliner and couldn't be happier with the service so far. 0% finance makes it a no brainer to invest!
15 novembre 2025
Risposta di Sofology - Poole
Hi there, thank you very much for your review. We are pleased to hear about your positive experience and that you are happy with the service at Sofology.
Very helpful and very professional
Very helpful and very professional. Thank you for the service
18 novembre 2025
Risposta di Sofology - Poole
Hi there, thank you very much for your review. We are pleased to hear about your positive experience and that you are happy with the service at Sofology.
Great and easy
17 novembre 2025
Risposta di Sofology - Poole
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
We are absolutely delighted
We are absolutely delighted with our new cinema-style sofa purchased today from Sofolgy. Claudia, the sales associate who assisted us, provided exceptional service and made the entire experience a pleasure. Her knowledge and friendly demeanor were truly appreciated. We are thoroughly impressed with the quality and comfort of our new sofa. Thank you for a wonderful shopping experience; it was a five-star visit.
16 novembre 2025
Risposta di Sofology - Poole
Hi there, thank you so much for your review. We're pleased to hear you found the team friendly in store. We hope you found the perfect sofa! Have a great day 😊
Sales person was fantastic.very…
Sales person was fantastic.very knowledgeable and polite hopefully there promises come to fruition.very pleasant experience.
15 novembre 2025
Risposta di Sofology - Poole
Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
Attentive and knowledgeable staff
Attentive and knowledgeable staff, good product range
13 novembre 2025
Risposta di Sofology - Poole
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Sofology Poole
Bernard was very helpful and informative about the sofa we were looking for. We would definitely go back to Sofology in Poole.
12 novembre 2025
Risposta di Sofology - Poole
Hi there, thank you for your review. Another great review for Bernard, we will make sure to pass this on! Have a nice day.
After four visits
After four visits, I finally made a decision. Jason and Martin helped me in thus, and latterly, Linda was very patient, helpful and knowledgeable.
10 novembre 2025
Risposta di Sofology - Poole
Hi there, thank you for your review. Another great review for both Jason and Martin, we will make sure to pass this on! Have a nice day.
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