Sofology - Leicester Recensioni 2.515

Excellent service staff are very nice polite shows us all the different type of sofas

Brilliant service. They’re not pushy, will happily let you browse whilst also being on hand for any questions.
Gaz was really helpful and the transaction was smooth

It was a pleasant experience from browsing the wide range of suites to purchasing the one that suited us. The staff were very good at identifying the suites which would be appropriate to our needs . Options were explained clearly without any pressure. We were impressed by the range, quality and value for money. Thank you sofology, looking forward to enjoying our new furniture.

Service was 10 out of 10. Craig explained everything extremely well, patient and really helpful.

I had a great experience with Sofology, and I especially want to mention Emma for her excellent customer service. She was friendly, patient, and very knowledgeable, taking the time to answer all of my questions and make sure I felt confident in my choice. Emma never made me feel rushed and genuinely seemed to care about finding the right option for me. The whole experience was smooth and stress-free thanks to her. I’d also like to say a big thank you to Gaz, who was a huge help and very kindly kept my 2-year-old occupied, which made the visit even easier for me. I would definitely recommend Sofology.

Had a fantastic experience today at the Leicester Fosse Park store. Was attended to by Katie and she was great, was able to answer all our questions and wasn't pushy at all. Super relaxed and approachable! Ended up buying 2 sofa's and a love chair. Cant wait for them to arrive.

Great customer service and help. Large range of products to choose from.

Very helpful sales assistant
Excellent service

Great customer service, the lady helping us was very knowledgeable and made sure to give us all the information.

We weren’t pounced on as we walked in to the store, which we really liked. As we had already seen the sofa on line , we knew which one we wanted and Bradley pointed us in the right direction. Both Bradley and Emma told us everything that we needed to know about the sofa and finance, will definitely recommend sofology to our friends. Thanks again for your service

Very helpful!

My wife and I recently bought two new sofas, a three and two seater. We have mainly dealt with Katie, but also on occasions with Marie, Emma, Zainab and Daddy and it's been a pleasure dealing with them all. They are all so polite, friendly, and helpful, none put you under any pressure to buy. Also as it has taken us some time to decide, with several + visits they are very patient too, and always pleased to see you again. So if you are looking to replace your three pieces suite, I highly recommend Sofology

Emma was lovely patient and spent time helping to choose my sofa with knowledge and expertise on the sofa collection, remembering my likes & dislikes Felt valued as a customer and nothing was too much.

Katie was brilliant. She asked if I had any questions with regard to the sofa I wa looking at, she answered my queries and then left us alone to ponder over whether the sofa was for me or not. No hanging around and making a nuisance of herself with breathing down my neck. She then kindly came to check on me again to see if everything was ok and that's when I purchased my sofas. Excellent customer care from her.

The staff made the buying experience relaxing and enjoyable. Their knowledge about the products was good and they were patient as we changed our minds several times. Thank you

Very good service couldn’t have been more helpful

We bought a sofa and a chair which was delivered on the 18th of December. The delivery guys built the sofa and chair in our living room then left without even trying if the recliners worked. The first time we reclined the chair a bolt fell out the bottom, then we noticed a mark on the arm of the chair and on the sofa. I contacted the customer service department within five minutes of delivery and they sent a guy out to repair the damage. The guy came out and tried to clean the marks off but it has only made them worse so I tried customer service again but now they are just not returning messages. Very poor service I wouldn't recommend this company to anyone

Gareth was absolutely fantastic, made the process very pleasant. Would highly recommend.

All of the staff were super friendly, we didn’t feel pressured to buy as soon as we walked in, which was a great start for us.
We were given great advice by one staff member who asked whether we’re looking for and was then left to wander around the store without being followed or constantly having anyone in our face, however, staff were always there and approachable whenever we had a question.