Sofology - Leeds Recensioni 3.624

Friendly staff, very helpful.
Have purchased from here before.

The gentleman called Mirvin served me told me everything about the chair I was purchasing I found him polite and very helpful young man

I went into make alterations to my order. I was fully supported by the gentleman who discussed with us 😉

Great service from Joe at Sofology at Birstall. No pushy sales pitch just good honest advice from someone who clearly knew what he was talking about. He understood exactly what we were looking for and pointed us in the right direction which resulted in us buying our new furniture.
Thank you Joe! Highly recommended.

Polite, patient, professional made it a easy process

Great customer relations, no in your face pushy sales people.
Really helpful,and knowledgeable about all the products had the patience of a saint.
Would highly recommend Sofology to friends and family great experience , Phil was great to talk too and sealed the sale.

Ade and his colleague were so helpful, very approachable and friendly and not at all pushy. They spent a lot of time trying to get our purchase right for us.

Nice staff. Helped us to get the right sofa we wanted

The experience was very positive. Scott spoke us through everything we needed to know about the sofa and answered any questions we had, He was Extremely polite and friendly

Brilliant - Mervin was great, made me feel comfortable and happy.

Mervin was so good he convinced me to buy two sofas.
Cannot stop singing Mervins praises. He was well informed, professional, understanding and has a smile that lights up the room. I am definitely buying my next sofa from Mervin. Thank you Mervin!!!!!
Mervin passed me onto a friendly gentlemen called Ade who completed the sale and explained warranty.

The staff were very helpful very pleased with everything

Beautiful furniture, ample parking, staff member Scott very helpful and polite, plenty choices and staff are happy for you to browse with no pressure sales tactics , keep up the good work just hope my order arrives as arranged

Martin was great and patient as he showed us lots of different sofas before my son and I chose one .He explained everything to me and all the different options we could have. He made me feel at ease and answered all my questions and my boys got on with him especially as he supported Man Utd 😂

Mervin was extremely helpful and friendly when we came in to buy a new sofa. Very happy with our purchase.

We met a lovely young woman who was very nice and welcoming, she went through everything we asked and answered all our questions. She was so helpful and polite that we went ahead with a sale .

Great experience in Sofology. I had a lot of questions about the type of filling, different fabric and longevity of sofas, all of which were answered well by Brandon.
Very knowledgeable, friendly and professional service with no pressure to buy. Showroom also immaculate.

Service outstanding. Not pushy at all, friendly and helpful. Really took time to explain everything . Would definitely recommend the experience hope the sofas live up to expectation

Lots of sofas to choose from.
Scott gave us all the information we needed on different sofas and really friendly without being pushy.
Would highly recommend.

Poor after sales service to say the least. Sofa ordered allure range in store, not a problem. Paid for a smart console, corner unit, recliner seats, lumbar support and heated seats, no expense spared.
Sofa delivered pre Christmas on 22nd December. However we received a standard console not the smart console. Went to store to show photos and report, no problem there. With Christmas told to leave it with them and they would be in touch to sort it out. After Christmas received 2 phone calls to confirm they had incorrectly advised us and the smart console wasn't compatible. As there was no other option we agreed on a refund amount. Still weeks later I am having to make multiple phone calls to sofology customer service, they have informed me they are waiting on the store to accept liability and agree to this before they can process anything.
At this point the service from in store has gone from great to subpar and it truly could have been avoided. Contemplating asking for the sofa to be taken back as mis-sold from our order confirmation and what they supplied as they cant even go ahead with a simple solution

Sales person Martin, was excellent at giving me the correct information I needed to make a decision.