The staff are lovely they don’t push a sale; the advise Wioleta gave was amazing my dog loved her. I gave the wrong email address by mistake which effected my application for finance and Kareem the ma... Leggi di più
L'azienda ha risposto
Sede
Cambia sedeUnit A, 226 Purley Way, CR0 4XG Croydon, GB
•Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
Really lovely experience at Sofology Croydon! We were able to take our time looking around without feeling rushed or pressured, which was great. When we had questions, Umut (sales person) gave clear a... Leggi di più
L'azienda ha risposto
From start to finish, a stress free and laid back process. Gordon who helped us on the day was top notch, very helpful and extremely professional. He explained and took us through everything with... Leggi di più
L'azienda ha risposto
Umut was very attentive from the moment we walked in. He was friendly and knowledgeable. Umut was keen to offer lots of options and give space to decide in between. He was the perfect balance of at... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
- Negozio di divani
- Accessori per mobili
- Negozio di mobili
- Negozio di casalinghi
- Negozio di arredamenti per salotti
- Negozio di fodere e rivestimenti
Scritti dall'azienda
At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk
Informazioni di contatto
Unit A, 226 Purley Way, CR0 4XG, Croydon, Regno Unito
4,9
Eccellente
2826 recensioni
L'obiettivo di Trustpilot è mostrare contenuti di persone reali. Questa azienda potrebbe usare il nostro strumento di risposta assistita dall'intelligenza artificiale per rispondere più velocemente.
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Risposta di Sofology - Croydon
Hello Angela, thank you for taking the time to leave a 5-star review!😊
Great service from the team at the…
Great service from the team at the Croydon store! Can’t wait for my sofa to arrive.
6 dicembre 2025
Risposta di Sofology - Croydon
Hi, thank you so much for your 5* review. We're really glad that you had a great shopping experience at Sofology😊
Risposta di Sofology - Croydon
What a fantastic review, thank you so much for taking the time to write this 😊 We will pass this feedback over for you, have a great day.
Umut was knowledgeable and really…
Umut was knowledgeable and really helpful in finding me the corner sofa I needed with the dimensions of our living room.
3 dicembre 2025
Risposta di Sofology - Croydon
Hi there, thank you for taking the time to leave a 5-star review!😊
Helpful staff throughout the process
29 novembre 2025
Risposta di Sofology - Croydon
Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
The team were really helpful
The team were really helpful, especially Monica & Umut who were great. Very relaxed environment to shop for a sofa, which is very rare!
1 dicembre 2025
Risposta di Sofology - Croydon
Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
2 seat sofa
Helpful, friendly staff. Didn't feel rushed into making a decision. Easy to order and hopefully delivery will be on time!
28 novembre 2025
Risposta di Sofology - Croydon
Thank you so much for your lovely feedback! We're really glad to hear that you found our team helpful and friendly, and that you felt comfortable taking your time to make the right decision.
It’s great to know the ordering process was easy for you, and we’ll do everything we can to ensure your delivery arrives right on schedule.
Thanks again for choosing us, we really appreciate it! 🌟
Risposta di Sofology - Croydon
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
Mr Abi the salesman was really helpful
28 novembre 2025
Risposta di Sofology - Croydon
Hi there, thank you very much for your review. We're pleased that you are happy with the service provided by Abi. Have a great day 😊
Umat is A Gem
Umat is a genuine customer service representative and we appreciate him. He greeted us when we entered the door with a smile and gave us time to peruse the products. When we found what we wanted he took us around and showed us some similar items so we couls get a feel and when we made our decision he sat with us and sold us some more options and discussed particulars like insurance and care products. This is what you need in a business, its not only about thw sale but making time for the customer no matter how long it takes. He did not rush us and ai appreciate that.
25 novembre 2025
Risposta di Sofology - Croydon
Thank you so much for sharing this lovely review! We’re delighted to hear that Umat made your visit such a positive and comfortable experience.
It’s wonderful to know he took the time to show you different options, explain the details, and support you through your decision without ever making you feel rushed. We’ll be sure to pass along your appreciation.
Thank you again for choosing us! We're here anytime you need assistance. 💛
Advisor in store was extremely helpful
20 novembre 2025
Risposta di Sofology - Croydon
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
Amazing customer service
Amazing customer service, Gordon was really helpful, explained the process and showed the range of options and hence we were finally able to place the order . Thank you so much.
27 novembre 2025
Risposta di Sofology - Croydon
Hi there, thank you for taking the time to leave a review about your excellent customer service while visiting Sofology. 😊
Umut was really great and helpful he…
Umut was really great and helpful he was very patient explained everything in great detail,
25 novembre 2025
Risposta di Sofology - Croydon
Hi there, thank you for your review. Another great review for Umut, we will make sure to pass this on! Have a nice day.
The salesperson was quite good
22 novembre 2025
Risposta di Sofology - Croydon
Hi there, thanks for your 5-star review, we really appreciate the feedback!
Umut was very attentive from the moment…
Umut was very attentive from the moment we walked in. He was friendly and knowledgeable.
Umut was keen to offer lots of options and give space to decide in between. He was the perfect balance of attentive/helpful and relaxed. He allowed us plenty of time to shop around but was in the vicinity when we needed. When we explained what we wanted, he only showed us options directly suitable and did not attempt to divert our attention. He gave us alternatives but stuck to the brief.
He then supported on all questions asked and was clear and sure on all answers.
23 novembre 2025
Risposta di Sofology - Croydon
Thank you for your feedback regarding your recent visit to Sofology Croydon. We're glad to hear about your positive experience with Umut, who provided a great balance of attentiveness and relaxation.
We take pride in our friendly service, and it’s wonderful that Umut understood your needs and offered suitable options without pressure. Your kind words will be shared with him and the team.
We're pleased you had a five-star experience and look forward to welcoming you back. If you have any questions or need assistance, please reach out.
Thank you again for your feedback.
Because Monica made everything very…
Because Monica made everything very easy and helpful
22 novembre 2025
Risposta di Sofology - Croydon
Thank you for taking the time to share your experience. We are pleased that your visit to the store was a positive one.
My experience was great and I was…
My experience was great and I was helped very well by the team
22 novembre 2025
Risposta di Sofology - Croydon
Thank you for sharing your experience at Sofology Croydon. We're glad to hear you had a great visit and that our team assisted you well. Your feedback is valuable, and we're pleased to have met your expectations. If you have any questions or need assistance in the future, please reach out. We look forward to welcoming you back soon!
Gordon is the man!
22 novembre 2025
Non scritta su invito
Risposta di Sofology - Croydon
Thank you so much for taking the time to leave us such a fantastic review!
I purchased a double power recliner…
I purchased a double power recliner which I received in September but now one of the recliner motors has failed after a couple of months use. To make matters worse I’m told it could be up to 13 weeks for a replacement to arrive and be fitted. After waiting 13 weeks for the sofa to be delivered originally I’m stating to wonder why I bought from them.
17 novembre 2025
Non scritta su invito
Risposta di Sofology - Croydon
Thank you for sharing your review. We're sorry to hear about your experience. Please feel free to email us at social.media.complaints@sofology.co.uk with your review and account details, if there is anything we can help with.
Great experience!
We had a great sales rep his name is was Umut , very helpful with great knowledge in regards to style and design. There were lots of styles to choose from and great quality!
17 novembre 2025
Risposta di Sofology - Croydon
Hi there, thank you for taking the time to leave a review about your excellent customer service while visiting Sofology. 😊
Come funziona Trustpilot
Chiunque può scrivere una recensione su Trustpilot. L'autore di una recensione ha la possibilità di modificarla o cancellarla in qualsiasi momento e, fintantoché il suo account è attivo, la recensione rimane visibile a tutti.
Le aziende possono raccogliere recensioni tramite inviti automatici. Queste recensioni sono etichettate come verificate perché è ovvio che si basano su esperienze reali.
Scopri di più sui diversi tipi di recensioni.
Per salvaguardare la nostra piattaforma, facciamo uso di personale dedicato e di tecnologie intelligenti. Scopri come combattiamo le recensioni false.
Scopri di più su come vengono gestite le recensioni su Trustpilot.
La verifica aiuta a garantire che le recensioni su Trustpilot vengano scritte da persone reali.
Offrire incentivi in cambio di recensioni o chiederle solo a clienti specifici potrebbe distorcere il TrustScore, violando le nostre linee guida.