We visited the sofology store in Cannock. Jess served us , after explaining to her what we were looking for she gave us a tour of the shop showing all their sofas meeting our requirements, she was ver... Leggi di più
L'azienda ha risposto
Sede
Cambia sedeUnit 4, Cannock Gateway Retail Park, Eastern Way, WS11 8XR Cannock, GB
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Scopri cosa dicono le persone
A good selection of Sofas to choose from, no high pressure sales left alone to browse at our leisure .very helpful and knowledgeable staff especially Kim at the Cannock store who answered all or ques... Leggi di più
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I visited the Cannock store and Kimberly went above and beyond to help me phoning other stores locally. I returned shortly after and once again she was friendly and went beyond excellence. Her attit... Leggi di più
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Good choice of goods & after finding the sofa we wanted the best thing was the person we spoke too, Jess was professional & clear in everything that was needed. All questions were answered with auth... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
- Negozio di divani
- Accessori per mobili
- Negozio di mobili
- Negozio di casalinghi
- Negozio di arredamenti per salotti
- Negozio di fodere e rivestimenti
Scritti dall'azienda
At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk
Informazioni di contatto
Unit 4, Cannock Gateway Retail Park, Eastern Way, WS11 8XR, Cannock, Regno Unito
4,9
Eccellente
2651 recensioni
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Excellent customer service
The service we received from your employee, Storm was the reason we purchased our sofa. She was very knowledgeable, extremely helpful and friendly.
8 dicembre 2025
Risposta di Sofology - Cannock
Hi there, thank you for taking the time to leave a review about your excellent customer service while visiting Sofology. 😊
Nice products - Great Staff
Very attentive, helpful and patient staff, particularly Liz who was lovely.
Nice selection of good quality (high end), reasonably priced furniture.
30 novembre 2025
Risposta di Sofology - Cannock
Hi there, thank you for taking the time to leave a 5-star review!😊
Sales assistant was pushy and didn't…
Sales assistant was pushy and didn't listen completely to my housing situation so then questioned me a lot which felt uncomfortable. I had been to a different store twice previously and saw a sofa I loved so still went ahead with purchase as I wanted to get it ordered ready for my new home without delay as I'm on a tight schedule and this was the closest store at the time.
5 dicembre 2025
Risposta di Sofology - Cannock
Thank you for taking the time to leave a review. We're sorry to hear about your experience and would appreciate the opportunity to make it right. If you'd like to discuss this further, please email us at social.media.complaints@sofology.co.uk with your review and account details.
Risposta di Sofology - Cannock
Hi there, thank you for taking the time to leave a 5-star review!😊
Staff were very help full and patient
1 dicembre 2025
Risposta di Sofology - Cannock
Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
Sunny was amazing
Sunny was amazing , he was helpful and informative and made us feel comfortable and we left feeling confident about our putchase
30 novembre 2025
Risposta di Sofology - Cannock
Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
Risposta di Sofology - Cannock
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
Fantastic service from Lisa and Jess
Fantastic service from Lisa and Jess. Very informative and helpful.
28 novembre 2025
Risposta di Sofology - Cannock
Hello Peter, thank you for your review. We are so happy to hear this!
Jess is amazing!!
Myself and my boyfriend were guided through the sofa buying experience by Jess.. we visited the store twice, after the first visit she emailed me to follow up which I really appreciated it. She went above and beyond to help us pick the perfect sofa for our home, answering all our questions no matter how silly they seemed… she was warm and welcoming from the start - 10/10 customer experience, I’ve recommended friends to go the Cannock store and ask for Jess :)
22 novembre 2025
Risposta di Sofology - Cannock
Hi there, thank you so much for your review. We're pleased that you're happy with the service and that you would recommend us! Have a great day 😊
Recliner Sofa
Kimberley was super helpful, knowledgeable and made our purchase straightforward.
The second time we have used Sofology, and they don't disappoint.
Quality furniture, friendly staff.
24 novembre 2025
Risposta di Sofology - Cannock
Hi there, thank you so much for your review. We're pleased to hear you found the team friendly in store. We hope you found the perfect sofa! Have a great day 😊
Really good staff very clearly…
Really good staff very clearly explained. Awesome experience
9 novembre 2025
Risposta di Sofology - Cannock
Thank you for sharing your experience! We're glad our staff provided clear explanations and that you had a great time at Sofology Cannock. Your feedback is valuable, and we're pleased to have met your expectations.
If you need anything else, please reach out. We look forward to welcoming you back!
Made very welcome on entering the shop…
Made very welcome on entering the shop jess very attentive and explained everything very well
23 novembre 2025
Risposta di Sofology - Cannock
Thank you for sharing your experience! We're glad to hear you felt welcomed in our store and that Jess provided attentive assistance. Excellent customer service is our priority, and we're pleased to have met your expectations. We look forward to welcoming you back to Sofology Cannock. If you need anything else, please let us know.
Risposta di Sofology - Cannock
Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
Excellent customer service
Polite, friendly and knowledgeable customer service - Liz was great.
22 novembre 2025
Risposta di Sofology - Cannock
Thank you for taking the time to share your experience. We are pleased that your visit to the store was a positive one.
Kim was brilliant and really friendly…
Kim was brilliant and really friendly and helpful, couldn’t have asked for better customer service
14 novembre 2025
Risposta di Sofology - Cannock
Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
Kimberley was extremely knowledgeable…
Kimberley was extremely knowledgeable and helpful Am looking forward to having my new sofa soon.
13 novembre 2025
Risposta di Sofology - Cannock
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Great in-store and online experience
Great in-store and online experience. Sunny at the Cannock store was massively helpful and prevented us from making a costly mistake by sharing his experience and knowledge.
12 novembre 2025
Risposta di Sofology - Cannock
Hi there, thank you very much for your review. We're pleased that you are happy with the service provided by Sunny. Have a great day 😊
Very helpful and knowledgeable staff
11 novembre 2025
Risposta di Sofology - Cannock
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
Friendly without be pushy
11 novembre 2025
Risposta di Sofology - Cannock
Hi, thank you so much for your review. We're pleased that you're happy with the service and that you found the process hassle-free! Have a great day 😊
Risposta di Sofology - Cannock
Hi there, thank you for taking the time to leave a 5-star review!😊
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