Not a great company. Ordered a coat because there system failed it took over £350 pounds from my bank account and after completing and them acknowledging there systems failed. It then took them 4 day... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Not a great company. Ordered a coat because there system failed it took over £350 pounds from my bank account and after completing and them acknowledging there systems failed. It then took them 4 day... Leggi di più
L'azienda ha risposto
I have been a customer of SMI for a number of years and have found their customer service to be 10/10 I spoke with a lady called Shona who rectified an issue I was having with an international order.... Leggi di più
L'azienda ha risposto
SMI has been great for our PPE needs - Connie Warren, the customer experience specialist in particular has been amazing resolving any issues we've had regarding our orders. Thank you so much :)
L'azienda ha risposto
I have recently taken over as centrally ordering for our company and the communication with Annelie Fisher, Ross Drysdale and Stephen Lewis has been excellent. Shout out to Shona who has followed up... Leggi di più
L'azienda ha risposto
Scritti dall'azienda
Vision House, Bedford Road, Petersfield, GU32 3QB, Hampshire, Regno Unito
Ha risposto al 100% delle recensioni negative ricevute
Solitamente risponde entro 24 ore
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

Risposta di SMI

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Good delivery time and delivered to correct safe location

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Excellent customer services, especially Kat who always goes above and beyond. Thank you for rushing my urgent order through. nothing is ever too much trouble. The quality of the PPE is very good. I have been dealing with SMI since joining my company 4 years ago and have to say i have never experienced any problems... Keep up the good work

Risposta di SMI
Outstanding service and support from Ella Prior our Customer Experience Specialist who is always available for us and thank you!
Must also thank Sarah Baker for the hard work put in for our PPE review across our site, the data collected has helped provide our co-owners here in Yeo Valley Isleport with the best PPE products for their roles and meet their individual needs. SMI you are amazing!

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Thank you to Shona for her recent support with a last minute project! It is much appreciated and I would highly recommend!

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Have been dealing with Grace and has always been hugely helpful.

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Very impressed with all customer reviews, none negative all specify how in depth customers inquiries are taken on board, how the staff take the time to resolve them no matter how big or small.
100% impressed with this company and its staff.
I have to order PPE for my company and at times it has been such an ordeal to get it right, especially when SMI moved to online ordering, but Ella has gone over and above in order to help me get our selection of PPE right on the portal. I can't thank her enough for all her help/advice and for listening to what I needed. Thanks Ella, you're a great asset to the company!

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Great experience! Customer service was very helpful and friendly. I've ordered safety shoes which were too small. Return for a refund was hassle free. Ordered bigger size and I'm happy, the quality is really good and at a good price! Next day delivery too! Overall really happy and I would recommend this company. Thank you for your service.

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Great service, quick and easy to order and fast delivery. Highly recommend SMI Group.

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I can never say enough about Grace- What a lovely person she is! she is always very helpful and solved any kind of issues I had with purchases in no time. It is the best customer service I have experienced by far. thank you so much Grace.

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Excellent customer service as always, nothing is too much trouble. Thank you Natasha and the team for helping with getting my urgent orders processed and dispatched. It really is appreciated.

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I have bought a number of products from the SMI range both while living in the UK and now in Ireland. Very high quality clothing and very professional customer service. Would gladly recommend SMI work clothing to anyone, based on my personal experience.

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I've been working with SMI group for nearly 2 years now and I can say - I love these people :) always helpful, Grace truly cares about what you need and nothing is too much trouble for her. Responsive, patient and professional :)

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Great customer experience! The team were fully on board with supporting our biodiversity campaign. Shona went above and beyond in helping us obtain the products we were after as part of this campaign.

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Grace is a pleasure to work with. Friendly, genuine and always happy to help. Nothing is ever too much trouble and she understands what is important to us as a business. Would also like to mention Josh and his proactive approach as Key Account Manager

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We have very few problems when ordering and with deliveries, however, if there has ever been an issue Grace has it sorted in her very efficient & friendly manner. Great service & much appreciated.

Risposta di SMI
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