Hi Damon,
Thank you for taking the time to share your feedback. We’re sorry to hear that your experience did not meet expectations.
Our awards programmes are based on a combination of internal research and industry insight, and nominations can come from a variety of sources, including online voting forms, third-party recommendations, and internal reviews. We acknowledge that inaccuracies can occasionally occur, and this should have been identified during our review process, and we apologise for this not being correctly actioned.
If you would like to be removed from any further communications, please contact us at customer-services@aiglobalmedialtd.com and include the email address you were contacted on, and we will ensure this is actioned promptly.
We would also like to clarify that there is no obligation for nominees or winners to purchase any of the packages offered. These are entirely optional and are provided for those who wish to further promote their recognition. All winners receive a complimentary marketing package as part of the award, and many utilise this without opting for any paid options.
We absolutely encourage businesses to carry out their own due diligence, and to support this we provide further information about our award processes, previous winners and client experiences, including testimonials, on our website.
We value your feedback and will use it to improve both our communication and nomination processes going forward.
Kind regards,
SME News
