Lovely soft eye mask and headband. My daughters have bought a few different ones in the past but they have looked and felt quite cheap and often stitching had come undone but these feel much more prem... Leggi di più
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Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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I have always loved SNUG's products - the eye masks have a silky smooth material so are really comfy to sleep in. Recently I received 3 items as a Christmas gift, the palm themed hair wrap, shower cap... Leggi di più
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I was gifted a smug eye mask for my birthday last year and I’m converted! It’s a contoured design that doesn’t touch my eyelashes,has an adjustable Velcro strap and a funky leopard print(now want the... Leggi di più
Order never received but is showing as fulfilled on the app. Waste of time. They've even asked me to review my non existent delivery
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It all started with one genius idea: Keli, our founder, was tired of flimsy, ineffective sleep masks that didn’t block light or protect her lashes. So, she designed her own—a contoured, 100% blackout sleep mask that was comfy, chic, and, frankly, a game-changer. Turns out, she wasn’t alone. Millions of people around the world fell in love with SMUG’s original mask. From there, we didn’t stop—expanding into vibrant designs, wellness must-haves, and beauty essentials to help you sleep, relax, and look fabulous doing it. Today, SMUG offers a wide range of self-care and relaxation products designed to elevate your daily routine. Whether you’re unwinding with our soothing shower steamers, pampering yourself with a crystal glass nail file, or easing tension with a lavender-infused body wrap, we believe in making luxury self-care effortless. We also stock stylish shower caps to keep your hair dry in style, practical wash bags for beauty essentials on the go, and a growing collection of home, beauty, and fitness products. Every SMUG product is created with comfort, convenience, and a touch of luxury in mind, helping you feel refreshed, recharged, and ready to take on the day. Now, SMUG is on a mission to make self-care simple, proving that a little pampering and a great night’s sleep can make life brighter. Ready to join the SMUG revolution?
Informazioni di contatto
West Street, SM1 1SH, Sutton, Regno Unito
- hello@sleepsmug.com
- sleepsmug.com
3,9
Molto buono
185 recensioni
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I had a great experience
I had a great experience
Out of 4 silk scrunchies only one ripped which is a shame
17 settembre 2024
Non scritta su invito
So bad
So bad. Stiff material. Cuts into my ears. Light comes through nose bridge, still completely squashed my eyelashes and the eye dents are so wide, couldn’t wear it for the whole night. I have a cheap satin one, soft material, would rather that is pressing against my eyes any day. They also sent me completely the wrong design. Expecting a refund for shocking cheaply made stiff as a board ‘eye mask’. The shoulder cooler/warmer is below par too.
14 agosto 2024
Non scritta su invito
Risposta di SMUG.
Hello Amanda,
We’re sorry to hear that you weren’t happy with your order. We did reach out for more details but didn't hear back. We always want our customers to be satisfied, so we’d love the opportunity to resolve this for you.
Please get in touch with our customer service team at hello@sleepsmug.com so we can look into this further, including the design mix-up, and find the best way to make things right for you.
Loving my new eye mask! It stays on throughout the night and because it’s contoured it doesn’t press against my lashes. So relieved to have this eye mask with the lighter mornings. Love it!
Loving my new eye mask!
16 maggio 2024
Non scritta su invito
Risposta di SMUG.
Thank you for your lovely review!
looks lovely, but not good enough
looks lovely, but does not block all the light, it does not come far enough down the nose to completely block out the light.
No where near as good as the cheaper one I am using.
Waste of my money as it wont do what I needed it for.
Additional information for SMUG
The shaping of the mask around the nose should come forther down the nose, to ensure that, when you open your eyes with the mask on, you cannot see any light.
my other cheaper mask has a longer nose section and when you open your eyes with the mask on, it is still pitch black
10 maggio 2024
Non scritta su invito
Risposta di SMUG.
Thank you for your review of the contoured mask and we are sorry to hear that you did not find the shape and design of our masks suitable. We have passed your feedback to our product development team for them to consider possible adjustments to future mask designs.
Great until it falls apart
When I first bought this I was in LOVE! Full blackout eyemask with a super comfy material that didn't feel like it was compressing my eyes, gave me the perfect sleep every night. The elastic wore out quite soon but I just tightened the band and got on with it. 3 months later - having worn it every night - it is in tatters and I can see all of the inner materials. Really sad about it because its a lot of money to have to replace every few months and not at all sustainable
18 aprile 2024
Non scritta su invito
Risposta di SMUG.
Please email our customer support (hello@sleepsmug.com) with images of the faulty mask so that we can pass to our manufacturer for review of quality. And if you let us know your shipping address we will arrange for a replacement to be sent.
The best wellness brand!
SleepSmug stands out as one of this year's most innovative and comprehensive wellness brands I've come across. Their products strike a perfect balance between affordability and exceptional craftsmanship, boasting a remarkable blend of functionality and aesthetics. Personally, I'm enamored with their 3D contoured sleeping mask, a gem that's unmatched in the market. What's more, their exemplary after-sales service consistently responds within 24 hours!
28 settembre 2023
Non scritta su invito
I make an order on july from Spain
I make an order on july from Spain
At the moment you make the order and pay it is said to pay 3.95 E for shipping at the webpage, and it isn´t said anything about extra charges because of the delivery outside UK.
The information it is provided only at "shipping" info outside the usual information.
The information is not directly given and i have to extra pay 15.47 E .
unethical and bad treatment to the client
9 agosto 2023
Non scritta su invito
Risposta di SMUG.
All orders outside the UK can be subject to customs charges and import duties and are something decided by the destination country and not something we have control over.
Please see the below information which can be found on our website under the Shipping & Returns page:
Customs Charges
Please note, if you are ordering goods for delivery outside of the UK, your shipment may be subject to import duties and taxes which are levied once the goods reach the country of destination, and any charges relating to customs clearance must be paid by you.
It is accepted by you that SMUG Retail Ltd has no control over additional charges in relation to customs clearance. SMUG Retail Ltd recommends that you check for more information regarding importation taxes/duties before you place your order. You will be the importer of record so will be responsible for any import VAT and duty that needs to be paid. In addition, any charges for import clearance will be paid by you, the customer.
Nice patterns bad quality
Lovely patterns, and the dome is great as it doesn't touch eyelashes. For the first few weeks it's great, total black out from light and a good night sleep. But after a few months the inner lining begins to peel away, and the elastic strap stretches and freys. Not good quality for longevity at all.
19 giugno 2023
Non scritta su invito
Risposta di SMUG.
We'd happily provide you with a replacement for your faulty mask. Please get in touch with our customer services team via hello@sleepsmug.com
Good design, badly made
Truly awful quality mask. Purchased several months ago and at first I really loved it, it does completely black-out your surroundings and it works for side sleepers (thought I did find the strap annoying). But after 3 months the inner lining disintegrated and there was this glue under the lining that suck to my face it was horrible and frayed at the edges. I sent a message to customer service with pictures but no reply at all (yes I checked my spam folder). I'm so disappointed because these masks were so well reviewed but clearly made so badly, I'm not sure what to trust now and having terrible nights sleep without a good mask.
5 febbraio 2023
Non scritta su invito
Risposta di SMUG.
We were sorry to hear you had an issue with your sleep mask and that you had not had a reply to your original email advising us of this. Unfortunately for some reason, we don't seem to have received any emails from the email address you provided, or the address used in your order. But not to worry, we have sent a replacement to you. Apologies for the inconvenience caused.
Order arrived on time .
Order arrived on time .. had a problem with missing item but rectified immediately very happy with this service
17 dicembre 2022
Fantastic company
Fantastic company, great customer service! Love their products, such good quality.
21 novembre 2022
Non scritta su invito
Love the sleep masks from Smug
Love the sleep masks from Smug, I'm loving my new satin one. Really soft and great quality. Definitely going to order some as Christmas gifts!
1 dicembre 2022
Non scritta su invito
Smug contoured sleep mask
I was gifted a smug eye mask for my birthday last year and I’m converted! It’s a contoured design that doesn’t touch my eyelashes,has an adjustable Velcro strap and a funky leopard print(now want the flamingo one)It blocks out the light in my bedroom and is so comfortable that I can actually get a lie-in at the weekend.Highly recommend!
28 gennaio 2022
Non scritta su invito
Perfect nights sleep
I am so pleased with the sleep mask and lavender spray I ordered from this company. The mask blocks out all light and is comfortable to wear. I also love the print. The spray smells gorgeous on my pillow. Fast delivery too. I would recommend smug if you are looking for good quality products.
23 novembre 2022
Non scritta su invito
My daughter loves the stuff from here
My daughter loves the stuff from here. Great ideas for birthday and Christmas gift sets.
5 giugno 2022
Non scritta su invito
Avoid!!!
I've placed an order on the 14th of June and no sign of the order. I've contacted customer service three times on separate occasions and no reply.
Not sure of the validity of this company. Either way, steer away from this company!
25 giugno 2022
Non scritta su invito
Risposta di SMUG.
Hi,
I'm sorry to hear you've had an issue with your order and i'm very sorry for the late reply.
If you have previously contacted us at hello@sleepsmug.com our emails often end up in spam. Please contact us again via that email or on Facebook or Instagram and we will do everything to rectify the issue.
Thank you,
Abby
Excellent company
This company’s customer service is excellent. Their eye masks are such good quality I can’t give them a good enough review
24 agosto 2021
Non scritta su invito
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