Lovely soft eye mask and headband. My daughters have bought a few different ones in the past but they have looked and felt quite cheap and often stitching had come undone but these feel much more prem... Leggi di più
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Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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I have always loved SNUG's products - the eye masks have a silky smooth material so are really comfy to sleep in. Recently I received 3 items as a Christmas gift, the palm themed hair wrap, shower cap... Leggi di più
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I was gifted a smug eye mask for my birthday last year and I’m converted! It’s a contoured design that doesn’t touch my eyelashes,has an adjustable Velcro strap and a funky leopard print(now want the... Leggi di più
Order never received but is showing as fulfilled on the app. Waste of time. They've even asked me to review my non existent delivery
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It all started with one genius idea: Keli, our founder, was tired of flimsy, ineffective sleep masks that didn’t block light or protect her lashes. So, she designed her own—a contoured, 100% blackout sleep mask that was comfy, chic, and, frankly, a game-changer. Turns out, she wasn’t alone. Millions of people around the world fell in love with SMUG’s original mask. From there, we didn’t stop—expanding into vibrant designs, wellness must-haves, and beauty essentials to help you sleep, relax, and look fabulous doing it. Today, SMUG offers a wide range of self-care and relaxation products designed to elevate your daily routine. Whether you’re unwinding with our soothing shower steamers, pampering yourself with a crystal glass nail file, or easing tension with a lavender-infused body wrap, we believe in making luxury self-care effortless. We also stock stylish shower caps to keep your hair dry in style, practical wash bags for beauty essentials on the go, and a growing collection of home, beauty, and fitness products. Every SMUG product is created with comfort, convenience, and a touch of luxury in mind, helping you feel refreshed, recharged, and ready to take on the day. Now, SMUG is on a mission to make self-care simple, proving that a little pampering and a great night’s sleep can make life brighter. Ready to join the SMUG revolution?
Informazioni di contatto
West Street, SM1 1SH, Sutton, Regno Unito
- hello@sleepsmug.com
- sleepsmug.com
3,9
Molto buono
185 recensioni
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they didn't deliver my parcel and…
they didn't deliver my parcel and didn't return the money
23 aprile 2025
Risposta di SMUG.
Hello Yuliia,
We’re really sorry to hear that your order hasn’t arrived. We’ve seen your email this morning and will be looking into this as a priority.
Your order was dispatched on 23rd April, so it should have arrived well before now — it’s likely it was lost in transit, and we’ll get this resolved for you as quickly as possible.
Thank you for bringing this to our attention, and sincere apologies for the inconvenience caused.
Smug is a nice company to deal with
Smug is a nice company to deal with and my eye mask is lovely and soft. The only reason I did not give 5 stars is that it is flat against the eyes and squashes my eyelashes.
2 maggio 2025
Risposta di SMUG.
Hello Tricia,
Thank you for your kind words — we’re so pleased to hear you’ve had a positive experience with us and that you love how soft your eye mask is!
We’re sorry to hear it wasn’t quite the right fit for your lashes. If you haven’t already, we’d love to recommend trying one of our contoured sleep masks, which are specially designed to avoid any pressure on the eyes or lashes.
Thanks again for your feedback — it really helps us improve!
Risposta di SMUG.
Hello Alex,
Thank you so much for your lovely review! We’re delighted to hear you’re happy with the quality of your products and that they arrived quickly.
We really appreciate your support and hope to see you again soon!
It was okay
It was okay , but it didn’t protect my lashes which is what I mainly got it for
22 aprile 2025
Risposta di SMUG.
Hello Deborah,
Thank you for your feedback, and we’re sorry to hear the contoured mask didn’t offer the lash protection you were hoping for. Our contoured masks are designed to provide space around the eyes, so we’re disappointed to hear it didn’t meet expectations in your case.
Thanks again for taking the time to leave a review.
Best Contoured Sleep Masks
I love Smug’s contoured sleep masks. So comfy and great quality.
22 aprile 2025
Risposta di SMUG.
Hello Kate,
Thank you so much for your kind words. We’re thrilled to hear how much you love our contoured sleep masks and that you find them both comfortable and great quality.
We really appreciate your support and hope they continue to help you rest well!
Great product and good service
Great product and good service . I like the size of the cushion and the amount of filing in it, compared to to more expensive cushions. This cushion sits comfortably behind one’s neck and is easier to handle.
29 aprile 2025
Risposta di SMUG.
Hello Nazneen,
Thank you for your lovely review! We’re so pleased you’re happy with both the product and our service. It’s great to hear that the cushion on your linen and coconut acupressure mat is the perfect size and filling, making it comfortable behind the neck and easy to handle—especially compared to more expensive options.
We really appreciate your feedback and support
Absolutely brilliant my boys love it…
Absolutely brilliant my boys love it well worth the money to be honest 👍
29 aprile 2025
Risposta di SMUG.
Hello Sabrina,
Thank you for your wonderful review! We’re so happy to hear your boys love their new product and that you feel it’s well worth the money.
We really appreciate your support and hope to welcome you back again soon!
FAB eye masks
Really fast delivery.
Wouldn't buy eye masks from anywhere else. Have been using them for years. 100% recommend.
29 aprile 2025
Risposta di SMUG.
Hello Lauren,
Thank you so much for your fantastic review! We’re thrilled to hear you’ve been a loyal customer for years and wouldn’t shop anywhere else for your eye masks. Your recommendation means the world to us!
Looking forward to continuing to serve you.
Risposta di SMUG.
Hello Kim,
Thank you for your kind review! We’re really pleased to hear you’re happy with the product and that it arrived well packaged.
We appreciate your support and hope to welcome you back again soon!
Risposta di SMUG.
Hello Donna,
Thank you for your great review! We’re so pleased to hear you found the ordering process easy, your delivery was quick, and you’re happy with the product.
We truly appreciate your support and look forward to serving you again!
Item as described
28 aprile 2025
Risposta di SMUG.
Hello Julia,
Thank you for your review! We’re glad to hear the item met your expectations.
We appreciate your support and hope to welcome you back again soon!
Good products at an extremely good price
Ordered items as additional Birthday present for my daughter. Package arrived quickly and my daughter was very pleased with contents when she opened it yesterday.
Good products at an extremely good price. thanks
25 aprile 2025
Risposta di SMUG.
Hello Rosanne,
Thank you for your lovely review! We’re so happy to hear your order arrived quickly and that your daughter was pleased with her birthday gifts. It’s great to know you found the products to be such good value too!
Thank you again for your support — we really appreciate it!
It has not arrived.
16 aprile 2025
Risposta di SMUG.
Hello Tommaso,
Thank you for your review, and I’m so sorry to hear your order hasn’t arrived yet. Please contact us via hello@sleepsmug.com so we can look into this for you. I can only assume it has been lost in transit as it was dispatched shortly after you placed your order.
We’re here to help and will make sure this is sorted for you. Apologies again for the delay!
It works!
Am really impressed. When the shower cap arrived I was dubious, it looked great but I didn’t expect it to do much for keeping my hair dry. But it does!! Far better than ones I’ve bought in Boots previously. I’m really really impressed.
22 aprile 2025
Risposta di SMUG.
Hello Lucy,
Thank you so much for your brilliant review! We’re thrilled to hear that the shower cap exceeded your expectations and kept your hair dry — even better than others you’ve tried.
We’re so glad you’re impressed, and we truly appreciate your support!
Lovely products fit really well and…
Lovely products fit really well and comfy to wear
22 aprile 2025
Risposta di SMUG.
Hello Rachel,
Thank you for your kind review! We’re so pleased to hear you’re loving the contoured sleep masks and that they fit well and feel comfy to wear.
Wishing you many restful nights!
Product (acupressure mats) quality…
Product (acupressure mats) quality excellent, superb value and quick delivery
22 aprile 2025
Risposta di SMUG.
Hello Carl,
Thank you for your fantastic review! We’re so pleased to hear you’re happy with the quality of the acupressure mats, found them to be great value, and that your delivery was quick.
We really appreciate your support and hope you continue to enjoy your purchase!
Good customer service
Fast delivery, helpful customer service.. quick to respond! Cant comment on bars as yet as are gifts!
Thx
17 aprile 2025
Risposta di SMUG.
Hello Vanessa,
Thank you for your kind review! We’re so pleased to hear you were happy with the fast delivery and found our customer service helpful and responsive.
We hope the gift recipients love their shower steamers, and we really appreciate your support!
Heated wheat pack
Sent the wrong item but was soon sorted out. My daughter loves it thank you!
Thank you for your response, unfortunately I did not receive your email. Have just received today's one though thank you.
14 aprile 2025
Risposta di SMUG.
Hello Emma,
Thank you for your updated review, and we’re so sorry again for the mix-up with your order. We’re glad we were able to get this sorted for you and arrange a replacement.
Thanks also for checking your emails—sometimes they can sneak into the junk folder! We really appreciate your patience and understanding.
Perfect!!
Easy to order, quick to arrive. It's a birthday pressie, but knowing the recipient and her love of the shower, it's going to go down very well! Thanks.
8 aprile 2025
Risposta di SMUG.
Hello Val,
Thank you for your lovely review! We’re so glad to hear your order arrived quickly and that it’s going to make a perfect birthday gift.
We hope they love it, and we’d be thrilled to welcome you back again soon.
Had a slight mix up with my order but…
Had a slight mix up with my order but the team were super helpful (esp Jay) in sending out replacements really quickly in time for my holiday, and also dealing with the original order. Made a tricky situation very easy and the communication was very clear. Thanks again for all your help :)
7 aprile 2025
Non scritta su invito
Risposta di SMUG.
Hello Asim,
Thank you so much for your kind review! We’re really glad we could resolve the mix-up quickly for you—and we’ll be sure to pass your lovely words on to Jay!
It means a lot to us that you had a smooth experience in the end, especially in time for your holiday. If there’s anything else we can do for you in the future, we’re always here to help.
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