Lovely soft eye mask and headband. My daughters have bought a few different ones in the past but they have looked and felt quite cheap and often stitching had come undone but these feel much more prem... Leggi di più
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I have always loved SNUG's products - the eye masks have a silky smooth material so are really comfy to sleep in. Recently I received 3 items as a Christmas gift, the palm themed hair wrap, shower cap... Leggi di più
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I was gifted a smug eye mask for my birthday last year and I’m converted! It’s a contoured design that doesn’t touch my eyelashes,has an adjustable Velcro strap and a funky leopard print(now want the... Leggi di più
Order never received but is showing as fulfilled on the app. Waste of time. They've even asked me to review my non existent delivery
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It all started with one genius idea: Keli, our founder, was tired of flimsy, ineffective sleep masks that didn’t block light or protect her lashes. So, she designed her own—a contoured, 100% blackout sleep mask that was comfy, chic, and, frankly, a game-changer. Turns out, she wasn’t alone. Millions of people around the world fell in love with SMUG’s original mask. From there, we didn’t stop—expanding into vibrant designs, wellness must-haves, and beauty essentials to help you sleep, relax, and look fabulous doing it. Today, SMUG offers a wide range of self-care and relaxation products designed to elevate your daily routine. Whether you’re unwinding with our soothing shower steamers, pampering yourself with a crystal glass nail file, or easing tension with a lavender-infused body wrap, we believe in making luxury self-care effortless. We also stock stylish shower caps to keep your hair dry in style, practical wash bags for beauty essentials on the go, and a growing collection of home, beauty, and fitness products. Every SMUG product is created with comfort, convenience, and a touch of luxury in mind, helping you feel refreshed, recharged, and ready to take on the day. Now, SMUG is on a mission to make self-care simple, proving that a little pampering and a great night’s sleep can make life brighter. Ready to join the SMUG revolution?
Informazioni di contatto
West Street, SM1 1SH, Sutton, Regno Unito
- hello@sleepsmug.com
- sleepsmug.com
3,9
Molto buono
185 recensioni
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Ha risposto al 94% delle recensioni negative ricevute
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I was very happy with my purchase ,I…
I was very happy with my purchase ,I have bought it as a gift and I am sure it will be very useful
17 ottobre 2025
Risposta di SMUG.
Hello Susan,
Thank you for your lovely review. We’re so pleased to hear you’re happy with your purchase and that it’s going to make a thoughtful and useful gift.
We really appreciate your support and hope the recipient loves it.
I have not received my order
I have not received my order, yet have been asked to review my purchase. I have contacted smug twice about my missing items but haven’t received a reply. I wouldn’t purchase from them again
24 ottobre 2025
Risposta di SMUG.
Hello Susan,
Thank you for your review, and we’re very sorry to hear you haven’t received your order or a reply to your emails. We can only assume your messages may have gone into our spam folder.
We’ll review your order details right away and will be in touch directly to make sure this is resolved for you as quickly as possible.
Apologies again for the inconvenience, and thank you for your patience.
No problems.
24 ottobre 2025
Risposta di SMUG.
Hello Katherine,
Thank you for your review. We’re glad to hear everything went smoothly with your order.
We really appreciate your support and hope you enjoy your purchase.
Pleased with purchase
Pleased with purchase
Prompt delivery
Attractive design shower cap, buy one get one free!
Thanks
20 ottobre 2025
Risposta di SMUG.
Hello Bumbleybee,
Thank you for your lovely review. We’re so pleased to hear you’re happy with your purchase, loved the shower cap design, and took advantage of our buy one get one free offer.
We really appreciate your support and hope you enjoy using them.
Bought for family going on a cruise as…
Bought for family going on a cruise as a present
They were really pleased as improved their sleeping on the ship
Comfortable and well made
Would recommend
20 ottobre 2025
Risposta di SMUG.
Hello Teresa,
Thank you for your lovely review. We’re so pleased to hear your gift was well received and that the masks helped your family sleep better during their cruise.
It’s wonderful to know they found them comfortable and well made — thank you for your kind recommendation.
Very speedy delivery.
15 ottobre 2025
Risposta di SMUG.
Hello Lynda,
Thank you for your review. We’re so pleased to hear your order arrived quickly.
We really appreciate your support and hope you enjoy your purchase.
Risposta di SMUG.
Hello Amy,
Thank you for your lovely review. We’re so pleased to hear you’re happy with your purchase and that it’s perfect for those with eyelash extensions.
We really appreciate your recommendation and support.
Lovely soft eye mask and headband
Lovely soft eye mask and headband. My daughters have bought a few different ones in the past but they have looked and felt quite cheap and often stitching had come undone but these feel much more premium. my daughters especially like how the headband opens out wide so it properly holds their hair back unlike others.
10 ottobre 2025
Non scritta su invito
Risposta di SMUG.
Hello Rachel,
Thank you for your lovely review. We’re so pleased to hear you and your daughters are happy with the quality of the eye mask and headband, and that they feel more premium compared with others you’ve tried.
It’s great to know the wide headband design is working well and keeping their hair securely back — exactly as intended. We really appreciate your feedback and support.
Aromatherapy😍
Ordered the aromatherapy bracelets for my daughter to help with her anxiety and cannot believe how much they’re helping her! I have been recommending these to everyone!!!
8 ottobre 2025
Non scritta su invito
Risposta di SMUG.
Hello Mia,
Thank you for your wonderful review. We’re so pleased to hear the aromatherapy bracelets are helping your daughter with her anxiety — that’s exactly the kind of positive difference we hope our products can make.
It means a lot to know you’ve been recommending them to others too. We really appreciate your support.
This is my 2nd review with the same…
This is my 2nd review with the same problem. I made 2 orders on the same day, neither had arrived and I was told by amazon shipping that they were both lost. After sending several emails to smug, I got a reply on my review saying that my emails were going to spam and that they would sort it. Finally got 1 of my orders (no ending 924) but still not got the 2nd one (ending 925). Still no one is replying to my emails about this one! Hoping that I might get a response again from here as that appears to be the only way I can get a response again. On a better note, I have bought several items from here in the past and love the products, but not sure I will buy again.
20 settembre 2025
Non scritta su invito
Risposta di SMUG.
Hello Janet,
Thank you for your emails and for sharing your review. We’d like to sincerely apologise once again — it seems your emails were still being directed into our spam folder, which is why we didn’t see them sooner. Our web team have now marked all emails as ‘not spam’ to ensure this doesn’t happen again.
With regard to order 108925, we can see from the tracking that this has unfortunately also been lost by Amazon. This is extremely unusual, and certainly not something we’d expect to happen with two orders. We’ll be raising this directly with Amazon.
In the meantime, we’ve arranged for a replacement for order 108925 to be sent out to you today.
We’re very sorry for the delay in responding to your emails and for the problems you’ve experienced with shipping. Thank you for your patience — we’re truly grateful for your loyalty in the past and that you’ve enjoyed our products.
Please rest assured that we’ll do everything we can to put this right and restore your confidence in us.
The mask I ordered is beautifully made…
The mask I ordered is beautifully made and arrived really quickly. My husband has to have a bedside monitor which glows green and it disturbed my sleep but the sleep mask blocks it out completely. The contour of the mask allows eye movement and is very comfortable to wear. I highly recommend the product and company. Thank you.
26 settembre 2025
Non scritta su invito
Risposta di SMUG.
Hello Sheila,
Thank you for your wonderful review. We’re so pleased to hear your sleep mask arrived quickly and is helping you get a better night’s rest by blocking out light from the monitor.
It’s great to know you find the contoured design comfortable and effective, and we really appreciate your kind recommendation.
Quick delivery
Quick delivery. Im giivng 4 stars for the customer experience and delivery. Unfortunately I couldn't smell anything when using the shower steamers which I wanted to love. I am wondering if this is because my shower room just doesn't hold the steam and therefore isn't powerful enough to create the aroma, as others have reported a wonderful scent! Great company though.
21 settembre 2025
Risposta di SMUG.
Hello Natalie,
Thank you for your review and kind words about SMUG. We’re really pleased you were happy with the service and delivery, though we’re sorry the shower steamers didn’t give you the fragrance experience you were hoping for.
You’re absolutely right — shower steamers work best in an enclosed shower space that retains steam, as this helps to release and carry the scent more effectively.
We really appreciate you taking the time to share your experience and for recognising the positive aspects too.
Great service great product
10 settembre 2025
Risposta di SMUG.
Hello James,
Thank you for your kind review. We’re so pleased to hear you’re happy with both the service and the product.
We really appreciate your support and hope to see you again soon.
Quick delivery
Quick delivery, a mistake was made with good but was rectified very quickly and efficiently.
8 settembre 2025
Risposta di SMUG.
Hello RP,
Thank you for your review. We’re glad to hear your order arrived quickly and that, although there was a mistake, it was resolved swiftly and efficiently for you.
We really appreciate your understanding and support.
Risposta di SMUG.
Hello Christine,
Thank you for your kind review. We’re so pleased to hear you’re happy with your spacious wash bag and impressed with the quality.
We really appreciate your support and hope you enjoy using it for a long time to come.
Great product that I always come back to!
Love the SMUG eye masks, very happy with the product.
2 settembre 2025
Risposta di SMUG.
Hello Poppy,
Thank you for your lovely review. We’re so pleased to hear you’re happy with your SMUG eye masks and love the product.
We really appreciate your support and hope they continue to give you many restful nights.
My order still hasn't arrived
My order still hasn't arrived. Its been nearly 2 weeks since ordering
1 settembre 2025
Risposta di SMUG.
Hello Nataile,
Thank you for your review, and we’re really sorry to hear your order hasn’t arrived. We’ll be looking into this as a priority and will contact you directly via email to resolve it as quickly as possible.
Apologies for the delay, and thank you for your patience.
Order not delivered!
Order not delivered!! And no one even replied my email.
8 settembre 2025
Non scritta su invito
Risposta di SMUG.
Hello Holly,
Thank you for your review. We’re sorry to hear about the issues with your delivery and for any confusion caused. We can see from our records that we got in touch with you by email yesterday to try and resolve this, and we’ve offered either a replacement or a refund, depending on your preference.
According to Royal Mail, the parcel was marked as delivered, though we understand you’ve not received it at your reception. We completely appreciate how frustrating this must be and will make sure you’re not left out of pocket.
Thank you again for your patience while we work with you to bring this to a resolution.
Although Royal mail had trouble finding…
Although Royal mail had trouble finding my address, it was no trouble for SMUG to respond quickly to my emails and send me out a replacement order, which arrived speedily.
21 agosto 2025
Risposta di SMUG.
Hello Joanna,
Thank you for your kind review. We’re sorry Royal Mail had trouble with your delivery, but we’re so pleased we could resolve things quickly for you and get a replacement order sent out without delay.
We really appreciate your patience and support.
The wash bag is nice but it has faulty…
The wash bag is nice but it has faulty stitching and I have had no response from customer services about a replacement.
26 agosto 2025
Risposta di SMUG.
Hello RH,
Thank you for your feedback, and we’re very sorry again for the issue with your wash bag. We can confirm we’ve been in touch by email and have already arranged for a replacement to be sent to you.
Apologies for the inconvenience this has caused, and thank you for your patience and understanding.
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