Lovely soft eye mask and headband. My daughters have bought a few different ones in the past but they have looked and felt quite cheap and often stitching had come undone but these feel much more prem... Leggi di più
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Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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I have always loved SNUG's products - the eye masks have a silky smooth material so are really comfy to sleep in. Recently I received 3 items as a Christmas gift, the palm themed hair wrap, shower cap... Leggi di più
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I was gifted a smug eye mask for my birthday last year and I’m converted! It’s a contoured design that doesn’t touch my eyelashes,has an adjustable Velcro strap and a funky leopard print(now want the... Leggi di più
Order never received but is showing as fulfilled on the app. Waste of time. They've even asked me to review my non existent delivery
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Scritti dall'azienda
It all started with one genius idea: Keli, our founder, was tired of flimsy, ineffective sleep masks that didn’t block light or protect her lashes. So, she designed her own—a contoured, 100% blackout sleep mask that was comfy, chic, and, frankly, a game-changer. Turns out, she wasn’t alone. Millions of people around the world fell in love with SMUG’s original mask. From there, we didn’t stop—expanding into vibrant designs, wellness must-haves, and beauty essentials to help you sleep, relax, and look fabulous doing it. Today, SMUG offers a wide range of self-care and relaxation products designed to elevate your daily routine. Whether you’re unwinding with our soothing shower steamers, pampering yourself with a crystal glass nail file, or easing tension with a lavender-infused body wrap, we believe in making luxury self-care effortless. We also stock stylish shower caps to keep your hair dry in style, practical wash bags for beauty essentials on the go, and a growing collection of home, beauty, and fitness products. Every SMUG product is created with comfort, convenience, and a touch of luxury in mind, helping you feel refreshed, recharged, and ready to take on the day. Now, SMUG is on a mission to make self-care simple, proving that a little pampering and a great night’s sleep can make life brighter. Ready to join the SMUG revolution?
Informazioni di contatto
West Street, SM1 1SH, Sutton, Regno Unito
- hello@sleepsmug.com
- sleepsmug.com
3,9
Molto buono
185 recensioni
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Le persone hanno visualizzato anche
Really happy with the product…
Really happy with the product purchased! Speedy delivery and excellent customer service. Thanks SMUG!
24 novembre 2025
Risposta di SMUG.
Hello Mimi,
Thank you for your wonderful review. We’re so pleased to hear you’re happy with your purchase, and that both the delivery and customer service met your expectations.
We really appreciate your support — thank you for choosing SMUG.
Brilliant
Brought as a gift, they loved it. Will defo purchase again. Amazing quality
30 settembre 2025
Risposta di SMUG.
Hello Trinity,
Thank you for your lovely review. We’re so pleased to hear your gift was loved and that you were happy with the quality.
We really appreciate your support and look forward to seeing you again.
I ordered the accupressure mat and…
I ordered the accupressure mat and pillow as a birthday gift. Nearly 10 days later it has not arrived. I have reached out to customer services with no real resolution. The last tracked date was 24 November - 4 days ago. So very disappointed, as no clear solution has been offered. Very poor customer service. I am hoping for a full refund on my purchase. Please buy with caution:( Money is short, so I feel very anxious that I am now out of pocket with no parcel and no solution:((
28 novembre 2025
Non scritta su invito
Risposta di SMUG.
Hello Sharon,
Thank you for your review, and we’re very sorry to hear how worried and disappointed you’ve felt. We completely understand how frustrating it is when a gift doesn’t arrive on time, especially when money is tight and tracking hasn’t updated.
Your order was dispatched within our usual timeframe, and we do advise 3–6 working days for delivery. As we’re now just at the end of that window — and with the Christmas period causing some delays — it’s possible the parcel may arrive today or on Monday.
We agree that the lack of tracking updates is unusual, and we are actively looking into this with the delivery service using the shipment details provided.
Please rest assured: if your parcel does not arrive, we will absolutely provide a solution for you. Whether that’s a replacement or a full refund, you will not be left out of pocket. We will be in touch directly as soon as we have further information.
Once again, we’re very sorry for the stress this has caused, and we appreciate your patience while we investigate.
mistakes happen, sorting them impressive…
One bag was accidentally omitted from my order ,but was promptly sent out when I contacted them Wouldn't hesitate to use again.
3 novembre 2025
Risposta di SMUG.
Hello Morag,
Thank you for your kind review. We’re sorry there was an item missing from your original order, but we’re very pleased we could put things right quickly for you.
We really appreciate your understanding and your confidence in ordering from us again.
Lovely products
Lovely products, purchased for a gift. Recipient loved them. Thank you 😊
4 agosto 2025
Risposta di SMUG.
Hello Sue,
Thank you for your lovely review. We’re so pleased to hear the products made a great gift and that the recipient loved them.
We really appreciate your support.
Risposta di SMUG.
Hello Shee,
Thank you for your review. We’re so pleased to hear you were happy with the service and liked the products.
We really appreciate your support.
Fantastic products
Fantastic products. The bamboo of the material is lovely and soft and as it’s a renewable, easily grown product is harvested safely and is kind to the environment and the skin. I have purchased several pairs of knickers and bralette tops and the choices have been excellent. I wouldn’t hesitate to recommend this company as they are both ethical and environmentally friendly. Their products excellent.
Speedy delivery and recyclable packaging
7 ottobre 2025
Superb customer service
Superb customer service. My order was delayed, they responded quickly and my order was delivered shortly after. Great company.
29 ottobre 2025
Risposta di SMUG.
Hello Sean,
Thank you for your great review. We’re really pleased we could resolve the delay quickly for you and that your order arrived shortly after.
We appreciate your kind words about our customer service and your support.
Faultless.
30 ottobre 2025
Risposta di SMUG.
Hello Maggie,
Thank you for your review. We’re delighted to hear your experience was faultless.
We really appreciate your support and hope to see you again soon.
Excellent product good value for money
5 novembre 2025
Risposta di SMUG.
Hello Pamela,
Thank you for your review. We’re so pleased to hear you found the product excellent and good value for money.
We really appreciate your support.
Risposta di SMUG.
Hello Anne,
Thank you for your kind review. We’re so pleased to hear your gift arrived at the perfect time and that it was loved by the recipient.
We really appreciate your support.
Never even received my item as it got…
Never even received my item as it got damaged in transit
5 novembre 2025
Risposta di SMUG.
Hello Esther,
Thank you for your review, and we’re very sorry to hear your item was damaged in transit and didn’t reach you. That’s not the experience we want for our customers.
We’re currently looking into this and will contact you directly to make sure this is resolved as quickly as possible.
Apologies again for the inconvenience, and thank you for bringing it to our attention.
Bought these shower bombs as gifts
Bought these shower bombs as gifts. They look and smell great. Service and postage very good, quick.
23 ottobre 2025
Risposta di SMUG.
Hello Morag,
Thank you for your lovely review. We’re so pleased to hear you were happy with the shower steamers, and that they look and smell great — perfect as gifts.
It’s wonderful to know you were also pleased with the quick service and delivery. We really appreciate your support.
Nice product
I didnt receive orginal order but when i reached out to the team they sent a new order which arrived. Product is packaged well and looks nice i havent tried it as its was agift
3 novembre 2025
Risposta di SMUG.
Hello Tracy,
Thank you for your review. We’re sorry your original order didn’t arrive, but we’re glad we were able to resolve it quickly and get a replacement sent out to you.
It’s great to hear you’re happy with the packaging and presentation, and we hope the gift is very well received.
We really appreciate your feedback and support.
Risposta di SMUG.
Hello Alison,
Thank you for your lovely review. We’re so pleased to hear you love the look and quality of our makeup bags.
We really appreciate your support and hope you enjoy using them.
Risposta di SMUG.
Hello Malgorzata,
Thank you for your kind review. We’re so pleased to hear your order arrived quickly and that you’re happy with your Collapsible Water Bottle.
We really appreciate your support and hope you enjoy using it.
Risposta di SMUG.
Hello Maureen,
Thank you for your lovely review. We’re so pleased to hear you’re happy with your purchase.
We really appreciate your support and kind words.
Not bad shower steamers for price
Great delivery, and nice to have a discount to use to have a try at the Smug products.
I got the relaxation shower steamers, one for myself and one for a gift. They are very nice, they are not very strong. I feel like I need to use a full tablet to get essence going.
3 novembre 2025
Risposta di SMUG.
Hello MC,
Thank you for your review and for giving our Relaxing Shower Steamers a try. We’re pleased to hear you were happy with the delivery and discount, and that you found them nice to use.
We appreciate your feedback about the strength of the scent — shower steamers tend to work best in an enclosed shower space that retains steam, as this helps release the fragrance more effectively.
Thank you again for sharing your experience and for choosing SMUG.
Risposta di SMUG.
Hello Caren,
Thank you for your lovely review. We’re so pleased to hear you were happy with the value, range, and quick delivery.
We really appreciate your support and hope you enjoy your purchase.
Such a shame
Such a shame, the designs are lovely but the actual shower caps are really small…ok for short hair but unfortunately not for long hair
28 ottobre 2025
Risposta di SMUG.
Hello Lorna,
Thank you for your feedback, and we’re really sorry to hear the shower cap wasn’t the right fit for you. We appreciate your kind words about the designs, though we completely understand your disappointment with the sizing.
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