Sky Insurance Recensioni 

722
TrustScore 1 su 5

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Valutata 1 stelle su 5

Absolute dog sh!t. Tech is temperamental at best, how can the doorbell have a weak signal when it is 3m away from the router through a window. Indoor camera is rubbish. Worst bit is after... Leggi di più

Valutata 1 stelle su 5

I’ve just been on the phone to my home insurance to discuss my upcoming yearly premium! NO SIR I CANNOT LOOK AT LOWERING YOUR PREMIUM! They wouldn’t even entertain the idea! The young man said it’s be... Leggi di più

Valutata 1 stelle su 5

I had insurance on my Bmw 730d se Automatics with sky this year up until June when it was written off. I purchased a jaguar xfr but found it expensive to run. So I sold it and brought a jaguar xj 2.7... Leggi di più

L'azienda ha risposto

Valutata 1 stelle su 5

Would never use! When leaving they messed up the NCD I had accumulated on my policy and subsequently due to their error I was charged £50 in admin fees with my new insurer due to submitting incorre... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Broker assicurativo

Informazioni fornite da varie fonti esterne

Sky Insurance are an independent insurance specialist providing customers with bespoke insurance services tailored to suit their needs. Due to our strength and knowledge in the insurance market we have also secured several specialist schemes with reduced premiums and enhanced cover.


Informazioni di contatto

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TrustScore 1 su 5

722 recensioni

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(722)

7 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

A huge thumbs up to the team at Sky…

A huge thumbs up to the team at Sky Insurance. Friendly, fast, knowledgeable customer service - every time I’ve called. They’ve always been the most reasonably priced too, it’s very much worth shopping around and giving Sky Insurance a call, I usually speak to Luke, who has a lot of knowledge and is great about coming back to me quickly with a great quote to get my vehicles insured and covered to my needs.
The team are great with modifications, changing any details like private number plate transfers, changes to your home address, explaining no claims bonus status, swapping insurance car to car over, anything and everything doesn’t ever seem hard work, they’re always happy to help and ensure I’m covered quickly. Can’t recommend enough, I’ve recommended to all my family and friends who also are very happy with their lower premiums and great customer service.
Thanks again to all at Sky, for keeping the same high standards throughout a pandemic and even with team working from home, thank you. My car Insurance’s haven’t been something I’ve had to worry about this year of 2020!

10 novembre 2020
Non scritta su invito
Valutata 1 stelle su 5

We don't insure Diesel automatics any more

I had insurance on my Bmw 730d se Automatics with sky this year up until June when it was written off. I purchased a jaguar xfr but found it expensive to run. So I sold it and brought a jaguar xj 2.7 diesel. And sky refused to insure it saying they don't insure Diesel automatic cars any more. So had to cancel they charged me nearly £200 only been insured two months lost nearly £400. Disappointed.

5 novembre 2020
Non scritta su invito
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Risposta di Sky Insurance

Hi Paul,

Sorry to hear you're unhappy.

As we are a specialist broker, it can be very difficult for us to offer rates for vehicles that do not fit our schemes. If we are unable to offer a rate, then we can only apologise.

Regarding the cancellation charge, Our Terms of Business are disclosed on the phone at the point of sale, including what will happen if you cancel the contract early and what our cancellations charges will be. During this phone call, we ask you to confirm that you have understood and agree to these terms. In addition to this, we will send our Terms of Business Agreement to you by email or post.

Thanks,
Sky Insurance

Valutata 5 stelle su 5

Great no pressure experience

Always a pleasure to talk to Luke at sky insurance on the phone, no pressure sales environment, they do their best to get you a competitive quote and let you know what it is, after that its up to you to decide! Happy for you to get other quotes as well before deciding, although often they have the best-priced quote anyway and combined with not being pushy overall makes for a great experience.

3 novembre 2020
Non scritta su invito
Valutata 5 stelle su 5

What more do you need?

Have always used Sky since I got my previous car as they had the best price and the service has always been spot on (shout out to Luke!) can't complain again this year with another great price and quick and painless setting up!

30 ottobre 2020
Non scritta su invito
Valutata 1 stelle su 5

Quote

Twice they were meant to ring back with a quote, twice they couldn’t be bothered.

12 ottobre 2020
Non scritta su invito
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Risposta di Sky Insurance

Hi there,

Sorry to hear this. We've tracked down your file and can see what happened. An advisor has tried to contact you today to discuss this.

Thanks,
Sky Insurance

Valutata 5 stelle su 5

Sky Insurance excellent company!

Insurance up for renewal with Sky. Great price, way cheaper than the competition but most importantly it was nice to deal with an insurance company that actually know what they're talking about. Spoke to a really nice fella called Luke....couldn't have asked for better customer service. Genuinely nice bloke.
I've been a customer of Sky for a few years now and I will most likely continue to be for many more!

24 settembre 2020
Non scritta su invito
Valutata 1 stelle su 5

I had a terrible experience from Sky…

My partner (45F yrld no convictions)had a terrible experience from Sky Insurance. She tried to get insurance for a 4lt v6 #210HP!!!!! mustang,
A standard golf GTi has more#

they took all her details then asked what she drove at the moment. She told them a ford focus. they then went on to ask her what cars she's previously owned. told them, then they asked if she'd ever been insured on a "high performance car" before. Answered yes on company insurance, given the fact she managed the largest hypercar hire company in the uk, she explained she'd driven many higher performance cars than a mustang. He then called her back and said because she drove a focus they couldn't insure her!!!! They wanted proof of her having insurance for a similar vehicle, told them it was company vehicles so they refused me insurance. Has anyone else been asked for proof of what theyve driven previously. feel totally discriminated against as a female driver!! Given that you can get a vw golf with more horse power than a V6 Mustang what is their problem. she has no offences, tickets outstanding, over 25yrs driving with no disqualifications, points, tickets etc.. Whats everyones thoughts???

15 settembre 2020
Non scritta su invito
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Risposta di Sky Insurance

Hi Craig,

We're sorry to hear you're unhappy.

We would like to provide some clarification on why we weren't able to offer a quotation. We are a broker and not an insurer. Therefore, we do not set the terms and criteria that must be met before a quote can be offered, the insurer does. It is our responsibility to ensure this criteria is met.

Some cars carry a criteria that the driver must be able to demonstrate that they have 'relevant experience'. This would be to provide proof in the form of insurance documentation that they have owned a similar car before, or even been named on a policy where the car was of a similar nature to the one to be insured. This is to establish that the driver has suitable driving history, which in turn reduces the likelihood of an accident. A car's grouping isn't purely based on performance, but a range of factors including how often those cars are involved in accidents and claims.

We always try and be as lenient as possible, and would have asked questions about provable driving experience during the initial call, but if this can't be provided, then we simply cannot offer a quote. It is important to note that this practise is not, in any way, unique to Sky Insurance, and that the decision to not offer a quotation is not at all influenced by the fact your partner is female.


Thanks,
Sky Insurance

Valutata 5 stelle su 5

10/10 service

I called Sky Insurance to get a quote for an additional vehicle for my policy. I spoke to Luke who was thorough and made sure I knew everything that I needed to know, but more importantly he spoke to me as a person, and wasn't just trying to process my quote etc as quickly as possible. He was very personable and for me is an asset to Sky Insurance. It is reassuring being insured by a company who are all car enthusiasts and happy to speak to you, have a friendly and good spirited chat and share car based stories. Very, very happy with the service. Whatever you're paying Luke, it isn't enough! Thanks Luke, I really appreciate your time on today's call.

1 settembre 2020
Non scritta su invito
Valutata 5 stelle su 5

Luke the legend!

After a long time on hold, got through to Luke, who I've spoken to on a few occasions before and I have to say he's doing a grand job, as it sounds like the ranks are a bit thin right now!
Knowledgeable, patient and efficient service once again. Thanks!

20 agosto 2020
Non scritta su invito
Valutata 5 stelle su 5

Modified M4

I came through to Luke, really nice and genuine guy to deal with and made the whole transaction start to finish seamless, Fantastic on price. I highly recommend sky insurance!

20 agosto 2020
Non scritta su invito
Valutata 5 stelle su 5

Luke's a legend!

Spoke to Luke to insure my Japanese import. Absolute legend. Smashed all the prices out of the park and is a enthusiast himself. Speak to Luke for all your insurance needs!!

18 agosto 2020
Non scritta su invito
Valutata 4 stelle su 5

Sky insurance increasing prices of loyal customers.

Update :
Since the initial review below I had a phone call from sky insurance and they were friendly and professional Sam dropped the price this year which was kindly appreciated I will continue to use sky insurance and will up the stars from 2 to 4 stars thank you Sam and management.

SKY/1/0016140
Hi I have been a loyal customer of sky insurance for the last 3-4 years.
However this year I was given a renewal quote of £450 an increase of £50.
They never really budge on the price and increase every year without fail.
However this year I have had points removed from license so it’s all clear and I was told that they will reduce the price that they had increased due to the points once removed, clearly not the case.
Many car insurance company’s are supporting there loyal customers with a reduction in premium due to Coronavirus virus as we have been under government restrictions so not being able to use our cars, sky insurance seems to be doing the exact opposite and taking advantage of the situation by putting the prices up.
I was told there in house under writer is responsible for this decision.
Pls feel free to shares this on on social media.

Big company’s taking advantage of there loyal customers in a pandemic .

17 agosto 2020
Non scritta su invito
Valutata 5 stelle su 5

Second year of modified insurance

Just going into my second year of insurance with Sky with a modified car. Customer service is excellent and knowledgeable (with a special mention for Luke) and the price is extremely competitive. Very happy with the service.

17 agosto 2020
Non scritta su invito
Valutata 5 stelle su 5

Excellent ⭐⭐⭐⭐⭐

Amazing company!!
Only place I'd ever insure a modified car with, just took out an insurance policy for my Evo, spoke with Luke and he was very polite and helpful.
Thank you very much!

13 agosto 2020
Non scritta su invito
Valutata 5 stelle su 5

Quick and competitive

Really quick and easy to get through to on the phone, covered all the modifications to my car that other insurers wouldn't and at a competitive price.

12 agosto 2020
Non scritta su invito
Valutata 5 stelle su 5

Beat my renewal quote

Beat my renewal quote with a lower excess. Very happy with the level of customer service very helpful and clearly knows about cars unlike other brokers also they don't make you feel like you have done something terrible my modifying your car which I always seem to feel with other insurers. First policy so far so good

11 agosto 2020
Non scritta su invito
Valutata 1 stelle su 5

Tried to ring for a quote

Tried to ring for a quote, after 25 minutes listening to that droning automatic voice, thats speaks volumes as a company so taking my business elsewhere.

28 luglio 2020
Non scritta su invito
Logo di Sky Insurance

Risposta di Sky Insurance

Hi Dean,

Like a lot of businesses, we’ve had to make some significant changes to how we work due to the effects of coronavirus. This has meant that we’ve seen some slightly extended hold times at peak points of the day. We are, however, closely monitoring our call statistics and doing our utmost to answer as many calls as possible and reduce hold time.

Thanks
Sky Insurance

Valutata 2 stelle su 5

my 3rd and Final Review of Sky…

my 3rd and Final Review of Sky Insurance.

in less than a year I've now gone from 4 Policy's in our household to ZERO by the end of my current policy which is due in a couple of weeks, I have now gone with a competitor / different Broker for one vehicle and whom I will also be using come 2 weeks time with the same underwriters under the same scheme's for the other. Both vehicles in question are what Sky claim to be specialists in insuring.
I am now in my 40's, I believe I took out my first Policy with Sky Insurance in 2006 on an XR3i after previously having Policys with similar brokers who are equally if not more so well known, and they were always my first choice since then with several policy's for numerous cars over the years - alas that will be no more, there is only so much BS you can use the "we are only a Broker" card for !
your "Motto" of Best Price, Best Policy, Best Service is no longer true I'm afraid when clearly your competitors can offer a Better Policy at a Better Price with a Better Service and without the excuses or hiding behind the "just a Broker" card.

I'll say it again, different broker, same underwriter, same policy under the same scheme. Price is the same as I paid last year with Sky

Whether anyone at Sky actually cares, today one of your LOYAL long term customers has gone from being one of your biggest advocates with a featured car on your website to now having the mindset of "yeah I'd try someone else first" and will happily encourage others to do the same, that sadly speaks volumes don't you think......

to add insult to injury, I am not expecting this to end smoothly either after my conversation with Caleb today, the policy/vehicle that I am referring to was originally insured from August 2016 and renewed each year since, this vehicles renewal is due in August 2020, by my maths, that is 4 years No Claims on this policy on its own (baring in mind seperate policys on seperate vehicles with their own NCD's) but yet I was today told its only 3..... even I dont need a calculator but lets see what happens in a few weeks time and see if Caleb has sent the email to whom he said he needed to send an email to in order to wrap this up :)

22 luglio 2020
Non scritta su invito
Logo di Sky Insurance

Risposta di Sky Insurance

Hi Mark,

Thanks for the feedback and we’re sorry you’ve had reason to leave such a review.

We'd very much like to investigate this for you. Would you mind sending us an email to enquiries@skyinsurance.co.uk ? Please leave your full name, DOB, and address/postcode. Please also make it for the attention of Alex K. This will ensure it's dealt with swiftly.

Kind regards
Sky Insurance

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