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Valutata 1 stelle su 5

I purchased a promotional coupon for $690.63 at the Skin Care NYC location in Chestnut Hill. That location closed 2 weeks later. It wouldn't matter because the service I was buying the coupon for is... Leggi di più

Valutata 4 stelle su 5

Greats service, although I was told Groupon deals are only for first time customers. I use Groupon to take advantage of greats savings at 5 star places such as Skin Spa, but I can’t afford to go b... Leggi di più

Valutata 1 stelle su 5

Hingham closure left me with unspent money on a package and they have explained I am “in queue” for a refund. Seeing the rest of the reviews with the same issue and encourage everyone to file a compla... Leggi di più

Valutata 1 stelle su 5

I got staph infection from this Skin Spa. I had go through three rounds of antibiotics to resolve the issue. I contacted Skin Spa about this and I was working with their corporate. They sent me paperw... Leggi di più

Dettagli dell'azienda

  1. Clinica per la cura della pelle

Scritti dall'azienda

For over 20 years, Skin Spa New York has offered in-demand skincare at affordable prices. From the moment you step into one of our locations in NYC or Boston, you’ll experience the luxury without the luxurious price tag. Whether you’re looking to relax with a custom facial or try out laser hair removal, you’ll feel pampered, beautiful, and healthy. Every member of our Skin Spa team works hard to ensure you get the best treatment possible. You can trust our knowledgeable, skilled, and professional staff to help you from start to finish. From consultation to post-procedure, you’ll be in good hands. Clearly committed to beautiful skin, SKIN SPA prevents, corrects, smoothes, tightens, lightens, erases, and banishes wrinkles, large pores, sun damage, age spots, skin laxity, and unwanted hair. Whether you’re looking for anti-aging treatments or a glow-up before a big event, Skin Spa New York has you covered. We can’t wait to help you feel and look your best for whatever your day holds.


Informazioni di contatto


2,7

Scarso

TrustScore 2.5 su 5

546 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Non ha risposto alle recensioni negative ricevute

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 1 stelle su 5

No Refund Policy is Unacceptable

The only reason I’m giving one star is because Ava has been terrific with my facials, and has improved the condition of my skin over all the time I’ve been going to her.

But the shady and deceptive business practices I can’t do. They tell you after the fact that they have a “no refunds policy.” They sure conveniently forget to say that when they are practically arm-wrestling with you to buy treatment packages while you are just trying to pay your tip, get out of there, and get on with your life. This should be the first thing they tell you. But if they do that, they know many folks would not purchase packages on the spot like that. Who wants to throw away hundreds of dollars like that?

And what business doesn’t have some sort of refund policy - especially in cases like this when you just bought a package a few days before and never used used any of the sessions? This makes no sense. Anything can happen. It’s pure greed and coercion.

It is also not a way to keep your customers. I have been going there for years. But their treatment of me with this guarantees that I won’t be anymore. But on my way out, I intend to get my money back, and have already taken steps to take my complaint to the state. I deal honestly and upfront with people. And I have been a good customer for years. They picked the right one to pull this nonsense with because I am not having it.

6 ottobre 2021
Non scritta su invito
Valutata 1 stelle su 5

Don’t buy online before u schedule the…

Don’t buy online before u schedule the appointment, because the give you after 2 months and don’t return the money

21 agosto 2021
Non scritta su invito
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Risposta di Skin Spa New York

Hello Amanda,

Good morning! Thank you so much for being willing to share your honest feedback.

Our sincerest apologies that your experience was rated 1 out of 5 stars. At Skin Spa, customer satisfaction is something we take very seriously and would never want to compromise under any circumstance. Would you be willing to share where you think we went wrong during your experience with us?

If you wouldn’t mind, we would like to have any further feedback pertaining to your experience since the review didn't state anything specific. Please let us know of any questions or concerns you may have.

In Wellness,
Skin Spa New York

Valutata 4 stelle su 5

Nice environment

I went last week and had a great massage. The environment was nice and they were friendly. I would recommend them and will return.

2 agosto 2021
Non scritta su invito
Valutata 5 stelle su 5

Alisa in Soho is amazing

Alisa in Soho is amazing. Reallt the whole team here is wonderful.

I’m constantly recommending Skin Spa to friends and anylne that’ll listen!

The services are great and Alisa is always so informative. I imagine I’ll continue to book appointments for every and anything else long after my laser hair removal treatments are complete.

5 aprile 2021
Valutata 5 stelle su 5

Front staff was friendly

Front staff was friendly. The person who worked on me was literally the best person ever! So nice. So friend. Super warm and comforting. Great bedside manner. Great convo. I couldn’t have asked for a nicer person.

3 aprile 2021
Valutata 5 stelle su 5

Melody was just fabulous!

Melody was just fabulous! She was very professional/friendly and she did a fantastic job doing my full leg laser hair removal. This salon is clean, stylish, and has excellent equipment. Melody did a fantastic job explaining the entire procedure to me as well as what to expect next. My legs look great and there's absolutely no pain. I'll be returning for another laser session next month with Melody.

1 aprile 2021
Valutata 5 stelle su 5

Laser Genesis is a,wonderful treatment…

Laser Genesis is a,wonderful treatment for mature skin. The fine lines on my forehead are vanishing with the first treatment.
.I am going into my second treatment in 2 weeks ..
Simone is the aesthetician who performed the treatment..
Simone is professional and savy.

30 marzo 2021
Valutata 1 stelle su 5

WORST waxing experience of my life!!!

To begin with, my appointment was postponed 15 minutes, and when I arrived there I waited an additional 15 minutes.
Used the toilet: no toilet paper and no paper towels.
Then, the icing on the cake: worst waxing experience ever! Not only my esthetician did a terrible job, she was also extremely rude to me. She pretty much did not say a word to me for the entire time (and there was no ambiance music, so kind of awkward...), but when she finished I noticed patches of hair left behind pretty much all over my legs (I took pictures, so I can prove it), and when I asked her to remove it, she literally told me "Honey, we already went trough 2 cans of wax, the wax is finished, if you need a touch up book another appointment". Give yourself a favor: avoid this place.

1 marzo 2021
Valutata 5 stelle su 5

I have been coming to Skin Spa Boston…

I have been coming to Skin Spa Boston Back Bay location for years! I moved out of state a couple of years ago and was thrilled to be able to come back to this location for my massages, waxing, and facials! The staff is amazing and they are very friendly! I would name my massage therapist, but I don’t want everyone taking all of her appointments! Just know she is the best! 😊

24 febbraio 2021
Valutata 1 stelle su 5

I purchased a spray tan at their…

I purchased a spray tan at their flatiron location and booked it for last saturday. I get a call the Thursday before telling me that they don't offer spray Tans at that location. I understand mistakes happen, so I ask them to please refund me for the spray tan as I can't use it. They tell me that they have a no refund policy and I will have to use it for another service. Apparently they are reaching out to corporate to see if I can get a refund but I'm positive no one is doing anything and I just lost $80. Its been over a week and I've heard nothing. Terrible.

22 febbraio 2021
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Risposta di Skin Spa New York

Hello Kristen,

Thank you so much for contacting us about this. Our Flatiron manager should be in touch with you shortly if she has not been already. We will make sure you are taken care of!

Valutata 4 stelle su 5

Very pleasant facial experience

Very pleasant facial experience. Seemed odd that a spa would have audio with commercials (sorta pulled me out of my relaxation mode for a bit), but not a huge dealbreaker.

9 febbraio 2021
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Risposta di Skin Spa New York

Thank you Rachel!

Valutata 5 stelle su 5

Fantastic experience!

A visited the new location on W20th St...Fantastic service, treatment and environment. Staff were courteous, friendly yet totally professional.

6 febbraio 2021
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Risposta di Skin Spa New York

We are so happy to hear that! Thank you for visiting our newest location!

Valutata 5 stelle su 5

Go here to escape

I love this place. The massages are good, and also the facials are worth your time. They also do a great job on tans. My skin is oily and they take care to customize and tailor the treatments to your skin type. I want to do the laser treatment but it's pricey. Go here to feel pampered and to escape when you need to.

3 febbraio 2021
Non scritta su invito

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