I had a very disappointing experience
29 agosto 2026
Non scritta su invito
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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2,9
Nella media
19 recensioni
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2,9
robbed me this is scam app with fake…
robbed me this is scam app with fake clients and apparently are buying/faking reviews on here now, bc after u got scammed and checked they were all negative... yet somehow the last three are five stars? 🤣 yeah right buddy... this guy will steal your money and probably your identity do not use I'm filling a report i have your info vasily
8 luglio 2026
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Chloé est top
Chloé est top ! Totale confiance en elle merci a elle pour son amour des animaux
31 agosto 2026
Me fue bien es una app segura tanto…
Me fue bien es una app segura tanto para el cuidador como para el dueño la recomiendo mucho por que es fácil de usar.
7 agosto 2026
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Después de un mal entendido inicial se…
Después de un mal entendido inicial se han puesto rápidamente en contacto conmigo y he recuperado la confianza, asique recomiendo la aplicación porque saben gestionar
25 agosto 2026
Non scritta su invito
My experience was great
My experience was great, marvelous and incredible. Great app
23 agosto 2026
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Attention, manque de transparence.
Expérience très décevante. Lors de l'inscription, l'écran indiquait 0 €, mais un prélèvement de 29 € a été effectué. N'ayant pas obtenu de réponse satisfaisante du support suite à ma demande de remboursement et d'effacement de mes données personnelles, j'ai dû contester la transaction auprès de ma banque pour récupérer mes fonds.
10 agosto 2026
Non scritta su invito
Risposta di Sittsy
Bonjour,
Nous sommes désolés d'apprendre que votre expérience avec Sittsy n'a pas été à la hauteur de vos attentes.
Une clarification importante d'abord : Sittsy n'a ni abonnement, ni paiement automatique, ni prélèvement caché. Aucun débit ne peut se produire sans une action directe de votre part dans l'application.
L'ajout de la carte, en début d'inscription, sert uniquement à la vérification d'identité : il confirme qu'une personne réelle se trouve derrière chaque profil. Le 0 € affiché à cette étape est exact, et aucun débit n'y est techniquement possible. Certaines banques affichent une empreinte temporaire d'environ 1 €, qu'elles annulent elles-mêmes aussitôt. C'est leur procédure de validation, pas un paiement.
Le seul paiement intervient bien plus tard, à la toute dernière étape, si vous décidez d'activer votre compte. Il faut d'abord choisir une formule. L'écran affiche alors : « En poursuivant, vous autorisez un débit unique de [montant] sur votre carte. […] ce paiement est non remboursable. » Le bouton lui-même porte le montant exact, par exemple « Payer 29 € ». Sans formule choisie et sans appui sur ce bouton, rien n'est débité, jamais. Votre banque peut également demander une confirmation 3-D Secure (code SMS) avant de valider le paiement.
Pourquoi ces étapes ? Chez Sittsy, la sécurité des animaux est notre priorité absolue. Afin de maintenir une communauté de confiance, chaque pet sitter fait l'objet d'une vérification d'identité, d'un examen manuel de son profil et d'un contrôle de sécurité. Contrairement à de nombreuses autres plateformes, Sittsy ne prélève aucune commission sur les réservations réalisées, ce qui permet aux pet sitters de conserver 100 % de leurs revenus.
Les frais d'inscription sont obligatoires pour tous les nouveaux pet sitters souhaitant activer leur compte. Leur montant n'est pas fixe et varie en fonction de la demande locale et des conditions du marché dans chaque région. Cette approche nous permet de maintenir un équilibre entre le nombre de pet sitters et le nombre de demandes, afin de garantir suffisamment d'opportunités aux pet sitters déjà présents sur la plateforme tout en assurant un service de qualité aux propriétaires d'animaux.
Si vous estimez que Sittsy ne correspond pas à vos besoins pour le moment, vous n'êtes pas obligé d'activer votre compte. Vous pouvez simplement le laisser inactif et revenir quand vous le souhaitez à l'avenir. À mesure que notre plateforme continue de se développer, nous serons ravis de vous accueillir à nouveau si Sittsy devient une solution mieux adaptée à vos attentes.
Si vous pensez qu'un débit ne correspond pas au parcours décrit ci-dessus, écrivez-nous à support@sittsy.com : nous reprendrons avec vous chaque écran affiché sur votre compte, horodatages à l'appui.
Cordialement,
L'équipe Sittsy
A sittsy me obrigou a pagar R$80 para…
A sittsy me obrigou a pagar R$80 para concluir o cadastro, sendo que era para ser gratuito. Cliquei cancelar diversas vezes para não ter que pagar.
Imaginei que poderia pegar o reembolso depois, mas nada.
Não confiem nesse cadastro grátis, eles também cobram sem sua autorização.
19 agosto 2026
Non scritta su invito
Risposta di Sittsy
Sentimos que su experiencia no haya sido la esperada, pero queremos aclarar algunos puntos. Sittsy no procesa directamente los pagos realizados mediante Pix. El pago es procesado por el sistema Pix y la entidad bancaria del usuario, por lo que Sittsy no controla cómo el banco procesa, confirma o autoriza una operación Pix.
Sittsy tampoco almacena los datos de Pix de los usuarios. Además, Sittsy nunca ha ofrecido un registro gratuito para pet-sitters: para activar una cuenta de cuidador se requiere un pago de registro, cuyas condiciones se muestran antes de autorizarlo.
Nadie está obligado a activar una cuenta si considera que las condiciones no le resultan adecuadas. Si el proceso de registro o la oferta no le convencen, puede simplemente no completar la activación.
Si considera que su pago no fue autorizado, escríbanos a support@sittsy.com con la referencia SIT-73924 para que podamos localizar su cuenta y revisar el caso concreto.
A great app for pet sitters
I’ve used many apps similar to this one, but I liked Sittsy the most. I just finished my first job, and everything went really smoothly and easily. I quickly got in touch with the client, we worked out all the details, and after the job was done, payment went through without any issues.
I was really surprised when I received the full amount for the order, since most apps charge a commission of about 20% from sitters, but here the commission is 0% for pet sitters. I was very happy because I know exactly what to expect - if I want to earn 100 euros for a service, I’ll get that full amount without any additional costs.
I liked that the app has GPS, so I didn’t have to text the owner every second to tell them where we were walking the dog - they could just see where we were, how far we’d walked, and so on.
It’s a great app, I liked everything about it, and I’ll keep using it.
15 agosto 2026
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I am a newly established pet sitter
I am a newly established pet sitter. Upon using this app, I have found that it has been very convenient and easy with creating a profile, utilizing a schedule for booking, communicating with clients, setting rates/prices, and collecting payment. I will continue to use Sittsy as my main platform to offer my pet care services as it’s made it fairly simple for me to navigate and use, as well as keeping all my business organized.
5 agosto 2026
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I am currently unable to access my…
I am currently unable to access my account because I am not receiving the verification code required to log in. This prevents me from managing my account, removing my payment method, or resolving the issue myself. After declining a booking request and the conversation being moved to the archive, I continue to receive charges for delayed responses.
27 luglio 2026
Non scritta su invito
Risposta di Sittsy
We’re sorry you’re having trouble accessing your account. Please contact us at support@sittsy.com with the email address linked to your account, and our team will look into what’s happening with the verification code and the charges. We’ll check your account and help you resolve the issue.
Oplichterij dat is alles wat ik er over…
Oplichterij dat is alles wat ik er over kwijt wil
30 giugno 2026
Non scritta su invito
Came here to write a bad review because…
Came here to write a bad review because Sittsy charged me 29€ without me giving any permission and without giving any indication of charge they charged my bank account and then saw that it happened to so many others already. I guess Im never seeing that money again. Please never use Sittsy, tell everyone you know.
20 giugno 2026
Non scritta su invito
Está aplicación es una estafa
Está aplicación es una estafa. Deberían hacer que los responsables devuelvan el dinero robado o que paguen con cárcel.
18 giugno 2026
Non scritta su invito
This is a scam website
This is a scam website. I signed up thinking it was the same as rover or Tailster. It isnt. They have no clients, or none that I could see. Can't get a refund for my money. I would avoid ans stick with Rover and Tailster
20 maggio 2026
Non scritta su invito
Risposta di Sittsy
We’re sorry that Sittsy did not meet your expectations. We’re not familiar with the platforms you mention, but Sittsy is a completely independent and unique platform and is not affiliated with or related to them.
The way Sittsy works is also different: pet sitters do not browse a list of clients. Pet owners contact pet sitters directly through the platform based on their profiles and availability.
We understand that this may not be the model you were expecting, but it is the way Sittsy is designed to connect pet owners and sitters.
Unauthorized charges
My daughter downloaded Sittsy wanting to work as a pet sitter. During sign-up, she accepted the Terms & Conditions — and immediately, without any payment confirmation screen or breakdown of what I was paying for, €29 was charged to her card.
No summary page. No "you are about to be charged." Nothing.
I requested a refund the same day and day after. No reply. My bank declined the chargeback. Sittsy's support is fully automated — I couldn't reach a human no matter how many times I asked.
This is not how a legitimate platform operates. In the EU, you are legally required to show a payment summary before processing a charge. They did not. I am now filing a complaint with Postal Police.
Don't use this app and be very careful.
16 aprile 2026
Non scritta su invito
Risposta di Sittsy
We’re sorry to hear about this experience. Sittsy does not allow users under 18 to register as pet sitters, and the registration process requires the user to confirm their age.
Payment authorization and processing are handled through the user’s bank/payment provider, not directly by Sittsy. Depending on the bank, additional verification such as an SMS code or 3-D Secure may be required, and the bank decides how that verification is handled.
We’re also sorry that your bank declined the refund request. That decision is made by the bank and is outside Sittsy’s control.
The applicable payment and refund conditions are presented during registration and payment. Users are under no obligation to proceed if they do not agree with the terms or feel comfortable making the payment.
I downloaded Sittsy wanting to work as a pet sitter. During sign-up, I accepted the Terms & Conditions — and immediately, without any payment confirmation screen or breakdown of what I was paying for,
I downloaded Sittsy wanting to work as a pet sitter. During sign-up, I accepted the Terms & Conditions — and immediately, without any payment confirmation screen or breakdown of what I was paying for, €75 was charged to my card via Google Play.
No summary page. No "you are about to be charged." Nothing.
I requested a refund the same day. No reply. My bank declined the chargeback. Revolut flagged it. Sittsy's support is fully automated — I couldn't reach a human no matter how many times I asked.
This is not how a legitimate platform operates. In the EU, you are legally required to show a payment summary before processing a charge. They did not. I am now filing a complaint with the Italian Antitrust Authority (AGCM).
If you're in Europe and thinking about using this app — be very careful.
27 marzo 2026
Non scritta su invito
Risposta di Sittsy
We’re sorry to hear about your experience. Sittsy presents the applicable Terms & Conditions, pricing and payment information before a user authorizes a payment. Our payment process is also subject to security and verification requirements from Apple, Google Play and our payment provider.
Sittsy does not independently process or authorize card payments. Payments are handled by our payment partners, including Stripe, together with the user’s bank. The bank decides what additional authentication is required, such as SMS verification, 3-D Secure, biometric authentication or another security step.
We’re also sorry that your bank declined your chargeback request. That decision is made by your bank and is outside Sittsy’s control.
If you believe the payment was processed incorrectly, please contact us at support@sittsy.com and include reference SIT-84627 so we can locate your account and review the specific transaction.
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