Sinks Recensioni 577

I purchased a sink from two other companies, the first couldn't deliver but didn't update me despite chasing them several times. So cancelled the order after 12 days. Called another company who said they had in stock and could deliver next day, but after payment, they said 12 days!

Ordered from sinks.co.uk on Tuesday and delivered the next day! I would have like some communication but other than that very happy

Customer services
Speaking to Chan today about sink in the utility room, having a problem with rust and bleach damage,
After the sink been installed, I left a rag on the top of the sink, only to find that there was rust marks near the tap.
I did bring this issue up with Rugby fitted kitchens, and they said there was nothing they could do.
More recently, I’ve left a bottle of bleach standing in the sink, which I was unaware of had a tiny little hole in the bottom this is to eat on the way at the metal.
I did mate, Rugby fitted kitchens aware of this as well, and yet again, they’ve said there’s nothing they can do.
The other day, I left the rag on the draining board, only to find that this has gone rusty as well.
I’ve decided to contact yourselves directly as I’m not very happy with the sink. It’s the most expensive sink I’ve ever bought and it was hoping that it would be a lifetime before it needs changing.
I live on my own and the sink in the utility barely gets used. I would expect it after a couple years to still be in brand-new condition. This is not the case, I bought cheaper sinks for my rental properties over many years and never had a problem with stainless steel as I’ve had with the sink.
Photos will be attached to email.
Many thanks

Regards

Customer services reply…
Good Afternoon Mark ,

Thank you for your email regarding your sink and thank you for the images , looking at the images bleach would be an abrasive substance and has damaged protective coating and unfortunately accidental damage wouldn’t be cover within the warranty.

If you wish to purchase a replacement sink we can look to help with this for you, can you please confirm the model of the sink that you have please ?

Kind regards
 Good Morning mark ,

These rust marks may be ferrous metal which had landed on the surface and has not been cleaned off. This may be not come off when using soapy water, as the corrosion of the partials had started to bond with the surface.

All our stainless-steel sinks are made from high quality 304SS grade stainless steel.
304SS is also known as 18/10 grade (18% Chromium & 10% Nickel).

Chromium creates a protective film of chromium oxide over the surface of the sink when exposed to air. If the sink's surface is left wet or coated with food or other contaminates such bleach, the metals in the sink cannot form this protective layer and can become susceptible to stains and discoloration.

The sink cannot rust the rust stains can only be created from wet metal items left in the sink or on the drainer & they leave behind rusty spots, rings or staining. These stains are generally easy to remove with cleaning products. You could try using something a bit grittier such as Bae Keepers friend.

Kind regards

Pictures can be seen on Facebook caple sinks quality

The rust spots have only been caused by damp rag left on sink as iv never had any metal near the sink,
They say there sinks a good grade lifetime guarantee well this is not true .

I bought a sink and "matching" plumbing kit.

I really would not describe the plumbing kit as matching as you have to cut it to size.. okay that is not a problem but what is a problem is the extremely poor quality of this kit. and even more ironic as the kit is from company " British Precision Plumbing " anything but..

then not one but two seals snapped.. they are really cheap rubber. this should not happen but okay then i thought I will just email customer services to send me two new ones.. and this is where I am giving a one star review..
no reply within 9 hours to my email so I call them.. Some exceptionally rude lady says. you haven't send any photos . i said what do you need photos of 5p broken rubber seal for.. "thats our process".. Absoulutely pathetic.. I will never buy from this company again and advise you don't either

Customer service absolutely non existent
Placed an order with several months’ lead time - no updates throughout and when I called to ask I got a lot of attitude from the lady on the phone telling me I had to wait. I then contacted them again once the expected date had passed to be told that there was a delay in production and that I could expect an update in the next week (I was not informed of the delay until I contacted them). Then didn’t hear anything, called again a week later when the product was supposed to have been shipped only to be told the person dealing with my order was not around…
To think I spent close to £1K they could not care less to deliver any sort of service
Still no sign of my order more than 2 months later and no updates

Ordered a Franke sink yesterday afternoon which was on a very good offer then after reading the reviews on here wondered if I had made a big mistake .
Happy to say it arrived in 22 hours , the sink is faultless and the manufacturer’s packaging was pristine.
Delivered by DHL whose tracking showed that the sink was dispatched an hour after my order.

Wish I had seen the reviews before placing my order. Too late now. Received damaged product, sinks has washed their hands off it. Lesson learnt to stick to the likes of JL/Costco.

Ordered a sink on Wednesday. The confirmation email was kept vague and said it will arrive “according to lead time next to product” which was 1-2 work days. The following Monday I called them as I hadn’t heard anything from them. Turns out they never even shipped the order! After I said I need the sink asap or need to cancel the order the lady cheerfully suggested I could cancel it now if I wanted. So I did. I can only hope I’ll get my money back. Sinks clearly has no interest in customers, I assume their books are full right now and customer service isn’t on their agenda. I’m underwhelmed by the whole experience and will avoid Sinks in the future.

I ordered my sink with the help and advice from Agie, The sink came very quickly, unfortunately it was dented, I emailed pictures of this damage and asked for a return and refund, with both Agie and Ambers help in customer service, I received my hassle free collection and undisputed refund. Great service all round, buy with confidence.

We purchased a Franke Doric Filterflow tap from this company? on the 6th September 2022 as part of a kitchen upgrade. it was installed in November 2022 and everything was fine. Around the middle of Feb 23 we noticed that the hot and cold couldn't be used simultaneously, the tap would only deliver either hot or cold successfully or a dribble of lukewarm not a flow. I called Taps.co.uk to report the fault and was told that I had to contact the service department of Franke direct We didn't want the tap repaired or replaced we wanted a full refund and was told that as it had been fitted that wasn't possible. When asked for the telephone number we were told "it's online you can google it but I suppose I could find it for you" we found and contacted 'Central Services' who said I needed to fill in an online form and upload proof of purchase which we did. The reply was that the the cartridges were almost certainly faulty and replacements would be posted out to us. Sure enough the replacements arrived and when I contacted them they insisted that it was not necessary to employ a plumber I could do it myself. No I can't for personal reasons and will need to employ a professional to to the job and emailed them to say so and since then nothing more from them. So we are left with faulty taps which we paid £229.85 for that failed after 4 months of use. Sale of goods act , merchantable quality seem not to apply to either Sinks.co.uk or indeed Franke. Would I buy anything else form this company? not even if you were paying.

We had a hiccup with the order, phoned to see what had happened and Naomi got back to me within the hour and its now on its way, great customer service.

Purchased a batch feed kit for my Insinkerator for £19.99. The website said 1 working day lead time. When it had not arrived within 3 days I phoned up to query. I was told that it was coming from the manufacturer and it would definitely be with me by 7th November. The price was good so I was content to wait. When I queried it on 18th November they said that there were problems with their supplier and that I would be refunded. I checked their website and they are advertising the item as 'in stock' for £106! They dont seem to appreciate that a binding contract for the sale of an item does not depend on them sourcing it from elsewhere. Quite frankly they didn't want to sell it at the low price and wasted one month by not being up front.

DO NOT USE THEM. PRICES MAY LOOK CHEAP BUT THERE IS A REASON FOR THAT.

Horrible company to deal with placed order for franke sink delivery driver knocked on the door my lad opened the and he was gone literally he waited 3 seconds why not wait bit longer or use his brain that's if he's got one and drop it to my neighbour house which is my dad sinks use cheap delivery company so they can save couple of quid but don't realise they are unreliable will never use sinks again not even worth 1 star !!!!!!!!!

Be wary of advertised stock items and poor customer care. The first sink ordered online, although showing as available for immediate dispatch, did not materialise. I gave the company the benefit of doubt and chose an alternative sink. On the same day as being assured that the alternative sink was available and after paying the additional cost of this sink I was informed by a poorly worded email that this sink was now not available. Speaking to a very rude member of their customer care team the following day confirmed my suspicions that this is not a reputable company. If need be pay a little more and purchase your sink elsewhere.

We ordered a Franke sink specifically as I was informed by one of their sales team when I called it was 18-20 gauge thickness (0.9mm1-1.22mm) We were very specific about the thickness as it was to be welded into a stainless steel worktop. The fabricator needed the advertised thickness for him to complete his work.

The sink arrived and collected by the fabricator. It was measured with callipers by the fabricator. The sink was between 0.65mm and 0.79mm so well below the stated thickness. By this time we had disposed of the box as we had no reason to hold onto it based on the information we were supplied with.

Sinks.co.uk are refusing to offer a refund or accept a return of the item without the box. They will not accept responsibility for selling us an item that was not usable for our purpose.

They are now failing to respond and just hoping that we will not pursue the refund of £329.95.

I will never order another item from this Company and will be actively pursuing this matter until it is resolved.

I just spoke with one of the customer service agents called Addie regarding to the missing item from the order and the mixer I ordered came in mouldy box. She was so rude on the phone and no apology regarding to missing item and she claimed that it is acceptable that the item was sent in such a bad state and it is not their responsibilities that how the item was being sent even though it was purchased through their website. What a joke….. I would not recommend anyone using this website and I will not use them ever again

Another absolutely appalling review for this awful company. You’d think with so many bad reviews they would make an effort with customers. Didn’t unpack new sink until worktops were being installed so didn’t notice drainer was wrong side. Rang customer services but they refused to exchange because was just over 14 days since delivery. Rude woman, no effort whatsoever to help. Managed to get over the problem but would never, ever use this company again for my house renovations.

I ordered a Franke sink, then read reviews and panicked as I've recently been ripped off by another online company. The sink arrived next working day in what seems to be perfect condition. I left a stinking review about the other company, so I felt I should leave a positive one on this occasion as people are less likely to leave good reviews. Thank you Sinks for delivering as stated! 😊

I ordered 2 items which were "in stock" and ready for delivery on the website. Only one item was delivered with no communication about a split delivery. When I contacted them they claimed the other item had gone out of stock as I ordered it. I couldn't use the item delivered without the other so asked for a full refund and for them to arrange pick up of the item I didn't need. They wanted to charge me for the pick up fee. The item was never changed to out of stock on their website. I raised this with them and they said this was a problem with the system which they would try to rectify, which they never did. Do not trust the information on stock availability on this website - it will just cause you major headaches. Order from anywhere else and phone first and get email confirmation that it is in stock and will be delivered on the date you require.

We ordered a sink from Sinks.co.uk. We were advised it would be delivered next day; it was not. This is not the end of the world however when the item arrived, it had been slung in a box with no packaging and therefore had a large crack. We advised the company both of the poor packaging and the damage. They were unable to resupply and therefore we cancelled our order and requested a refund. 30 days on, still no refund; a round of pathetic excuses and BE AWARE they charge you £9.99 to refund your money. All of the above is against the Consumer Rights Act and I have reported to Trading Standards and am just in the process of filling out a Money Claim Online for my wasted time and the refund. There are far better companies to use than this and I would avoid, avoid, avoid.

Beware!
This company cannot be reached by phone.
We were promised delivery on the day the builder would be there to help unload and start work. He had all his men scheduled in that week. We checked that everything was in stock the week before and were told it was but on the day we rang and were told the shower tray was not in so nothing would arrive for 3 days. I was constantly emailing, often with no reply and all requests for a phone call were ignored. We’re nearly 80, had travelled across country for this and the builder was waiting.
Somehow they did manage a 24 hr delivery but I never want to experience such bad customer service again and all that stress. It took a long time to get over it.