Sinks Recensioni 577

I was wary from some of the reviews on here but had an outstanding experience ordering Perrin & Rowe taps. They went out of their way to look into lead times and availability and managed to source me some that arrived much sooner than the estimated lead times. Got them at a great price too.

I ordered franke eiger tap. The packaging was pathetically thin on arrival we checked it visually. Due to time of year it was 2 weeks before the plumber could come. Once installed under bright kitchen lights there was a bend in thr light refraction. On examination by hand showed a dint in it which you couldn't see in natural daylight of course sinks not interested so warning physically check your item on arrival as their packaging is pathetic and as others report not interested wish I had read reviews before ordering

I ordered a sink from this company which came very promptly but wasn't quite what I wanted. I arranged by phone to return it and buy a different model. This came equally promptly and the original sink was collected as arranged. When DHL didn't process the return properly, sinks.co.uk looked into it for me and actioned a refund, even thought they didn't have all the paperwork through from DHL. I had wondered about this company having read the reviews below but I have to say it was great service from a super, UK based company with real people on the telephone!

Will never use this company again and stongly recommend that you don't either. One star is too generous.

I deliberately chose 2 items based on their availability for next day delivery. They should have arrived on the Friday, which they didn't. In fact, when I called, I was told the items had not even been dispatched. Customer services "could only apologise". No offer of expedited delivery, no offer of refund, no understanding that delays cost their customers not only time but also money. The soonest I could get it was Monday! (ie 4 days after the noon on thursday ordering deadline)
Oh dear. Still no sink on Monday. Yet another pleasant but useless customer services bod apologising but offering neither solution nor compensation. Items still hadn't been dispatched, just sitting in their warehouse. What????

Genuinely, if you use 'next day delivery as a selling point, you have to honour that commitment.
Really hope this was a one-off, but if not, expect the company to fold pretty quickly as this is no way to run a business.

Ordered an expensive (£897) Shaws Ribchester from Sinks.co.uk and received a different (less expensive (£622) Shaws sink direct to my kitchen supplier. Cabinet was built to this incorrect sink, and when it was then delivered to me, and I realised it was the incorrect one, they wanted nothing do with exchanging, or refunding me the difference for less expensive sink that they had delivered. While we were not looking for them to pay for the new cabinet we had to build, we expected to have the sink swapped for the one purchased, and they were not interested. Incredibly poor customer service and no social media presence. Please don't buy from this retailer- very poor indeed. Avoid.

1. Sink arrived scratched, phoned sinks to complain they said they would need photo's, I sent photo's
2. Two weeks later the sink was collected but still waiting for replacement.
3. Replacement arrived much joy at home until we opened the box to find there was no waste so phoned again. Had to send a photo of sink to prove no waste?
4) After numerous phone calls they said they had posted the waste via Royal Mail and DHL so we should get it.
Some days later no waste so we asked for a refund and return the sink We boxed the sink after buying tape that they required for us to return it.
5) Week 4, 2 days before it was to be collected the waste arrived, great so we cancelled the collection.
Had the sink plumbed in on 28th September after initial sink was delivered on 28th August, happy at last - No
6) The new sink bowl has a depression which does not allow the water to flow freely, Sinks cannot help as once installed you have to go back to Franke.
7) We have now emailed Franke and so the saga continues.
8) Overall my experience with Sinks was beyond awful, the customer service was the worst I have ever experienced, I made over 15 calls on my mobile to them they phoned me twice.
All this started on 28th August - ongoing 1st October now with Franke.

We are renovating our kitchen, and our carpenter ordered a 'franke antea AZG to be delivered to our home in Wimbledon. However, when the box was opened, the sink was broken. It took three days for Sinks.co.uk to send another, and they blatantly refused to take broken one away - which means that we, the customer, have to do the company's dirty work, for which they are responsible. One star is too much for such appalling, and rude, customer service. Don't use them.

Could not be happier kitchen tap was a great price and arrived within 48 hours, was slightly worried when I read bad reviews, think it’s a case of bad news travels faster than good !

We bought the Austen & Co. Ravello Stainless Steel Large Inset & Undermount 1.5 Bowl Kitchen Sink, because we wanted a 1.5 bowl sink with a slightly larger than standard width main sink. What a mistake. The quality is awful. You only have to look at it and it scratches. The old Grohe one here that's been in a different room for decades doesn't have a single scratch on it. The lip was slightly bent in places and needed hammering down for worktop fitting. The plug fittings are cheap and flimsy. We could tell the website reviews were fake but went with it anyway, because we struggled to find anything else in the correct size in time for what we needed. Regret it now. Will be reporting to Trading Standards for the fake reviews.

I Ordered a sink from sinks.co.uk. It was easy to do and a great price. Afterwards, I had a look at Trustpilot and was horrified by the reviews. When I phoned customer service on Monday (with a view to cancelling my order), I got through straightaway and was informed that the sink had already been dispatched. So this was amazing. It arrived today. One working day after I ordered it. I have had a great experience with no issues so far. Perhaps they’ve upped their game.

Oh how I wish I had read the reviews on this page before purchasing a £300 sink which I have just tried to return unused as I have purchased the wrong one. They won’t take it back or even offer an exchange! Avoid avoid avoid. No where to leave poor reviews on their website, no social media presence to complain and warn others on.

Pretty much the same experience as other reviews. Ordered a sink supposedly in stock and 24hr delivery. Nothing turned up despite several phone calls and promises to go down to the warehouse and get it despatched. On 4 occasions I asked if it was in their warehouse or the suppliers. Each time was assured it was in theirs. Looked at other outlets and all were supplier direct delivery so I can only conclude they were lying to me. I have come across this twice before, including one Which recommended, both ceased trading a couple of months later. This is a case of either the supplier reducing their credit or worse using customers money as cash flow. I looked a the owners website Austen grp. They have no less than 27 separate web site brands. No co bar Amazon could hold that amount of stock. Avoid this co at all costs. I went to another outlet (TP 4.5*) and although a delay as it was out of stock I was kept in formed by email and it turned up 2 days earlier than their estimate.I also noticed several suspicious high score reviews here (despite the low av) Perhaps TP could investigate these.

FRAUD U CROOKS! GIVE ME BACK MY GODDAMNED MONEY!
HOW DARE YOU PASS FOR LEGIT!
WHEREVER YOU SNAKES EXIST, YOU HAVE THE OBLIGATION TO SELF-DESTRUCT BEFORE FURTHER INFESTING THE GODLESS WORLD WITH YOUR EVIL POISONOUS VENUM!

i bought a Blanco kitchen tap for £150 and was not pleased to see the hot and cold knobs did not both point vertically upwards. My email asking how to rectify the problem was ignored.
some weeks later the tap began dripping for a while each time it was turned off, on asking them to help sort the problem they just replied saying "contact Blanco".
the customer support is terrible.

AVOID THIS COMPANY. I purchased a Franke sink on the 27th with next day delivery, my sink arrived 8 days later on the 4th. They blamed the supplier. This company, do not actually hold stock, when you purchase this sink, Sinks then order from the supplier and it is the supplier that sends your sink. Sinks only take your money and the customer service is not that good either.

Avoid this company at all costs! Ordered a sink from them on the 2nd December, waited in for my delivery only to receive just a (wrong) waste kit, no sink. Two days later the sink arrived with another (again wrong) waste kit, and missing items

After several phone call attempts I eventually got through, some of the staff haven't got a clue and should not be on the end of the telephone!

I am still missing parts, which I will now have to source myself as I just cannot be bothered to make several more phone calls to a) be cut off or b) be told by an automated message their phone lines only open between 09:00 - 17:00 - despite ringing between those hours. It's been a draining experience, one I do not wish to repeat or wish upon anyone else.

The final review and I wish I could give zero stars. The customer assistance Agie I had to deal with was extremely unhelpful throughout the process. The payment which they were supposed to refund to me only materialised after I involved my credit card company. I spent hours on the phone and weeks wondering what is happening with my money. I contacted this company more than 25 times (!) and in the end I had to call my credit card provider trying to find out where my refund is as the only thing I heard from the lady from Sinks.co.uk was " we cannot speed up the process", "the payment was successfully done" when there was no payment showing back on my card. This particular assistant was very unhelpful and her messages confused and lacking any substantial details so eventually even my credit card customer service people advised me to opened a credit card case against " Sinks" and we finally got our money back based on the evidence I submitted.
Seriously, if you want to spare yourself lots of troubles and worry, please go elsewhere. I got an outstanding customer service and the same items from another company in 2 days and a refund for one item I changed my mind on after 1 working day. There are many good companies but Sinks.co.uk is NOT one of them.

I have now had two sinks delivered from these give a damn morons. Both were bent along an edge, so the plumber could not fit them. I've demanded a refund and both sinks to be picked up. I also demanded they pay for two plumber visits. They tell me they don't compensate for their mistakes! They don't compensate for sending out unfit for purpose rubbish or aborted attempts to fit the rubbish. They put the phone down on me. I will be pursuing them and shouting about it everywhere. They need to be closed down!

Terrible company. I would say they buy in seconds that are not good enough for other companies.
I wish I had looked into their reviews and company policies first.
Big mistake.
How do you know if a tap works properly without water running through it?
Stupid policy as mine was installed they didn’t want to know my problem with the tap.
Now reading other reviews, I do hope other people stay well clear. I lost 100’s of pounds and I’m sure people loose a lot more.

5 weeks to obtain a refund for a tap that was not required and a very unclear 20% restocking charge applied despite this been illegal in distance selling regulations. Avoid!