Ordered 2 Scanpan frying pans. Checked the price through the manufacturing company but found these cheaper with ‘Simmer & Slice’ They arrived today, you can feel the quality these pans offer - would... Leggi di più
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Would be lovely to review my purchases but to-date not received! Saw on the tracking they were supposed to deliver and said that there was nobody there. I was in all day and no one attempted deliver... Leggi di più
L'azienda ha risposto
Truly excellent service. Emile Henry Mini Baguette Baker bought for a well discounted price. Same day dispatch, next business day delivery. Some really nice touches - handwritten 'thank you' card and... Leggi di più
So seldom to find courteous, efficient and prompt service these days. One has to be so aware of sharp practices with on line shopping as honesty is now a rare commodity. Was delighted to find this he... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Scritti dall'azienda
At Simmer & Slice, we believe great food brings people together, and every great meal starts with the right tools. Based at Trentham Shopping Village in Stoke-on-Trent, we're an independent cookshop built around a genuine love of cooking, baking, entertaining and everything that happens around the kitchen table. We carefully select cookware, knives, bakeware, gadgets and gifts that offer real quality, performance and value. Whether you're a seasoned home cook, an enthusiastic beginner or searching for the perfect gift, we're here to help you find products you'll enjoy using for years to come. What makes us different isn't just what we sell, it's how we sell it. We believe in proper customer service, honest advice and taking the time to help people make the right choice. No hard sell, no gimmicks, just knowledgeable people who are passionate about food, cooking and the products we stock. As an independent business, we're proud to be part of the local community and proud to champion brands that share our commitment to quality and craftsmanship. Our aim is simple: to help make cooking more enjoyable, more rewarding and a little more special, every single day.
Informazioni di contatto
Unit 39, Trentham Retail Village, ST4 8AX, Stoke on Trent, Regno Unito
- 01782 572919
- info@simmerandslice.co.uk
- simmerandslice.co.uk
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Ha risposto al 100% delle recensioni negative ricevute
Solitamente risponde entro 2 settimane
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Ordered 2 Scanpan frying pans
Ordered 2 Scanpan frying pans. Checked the price through the manufacturing company but found these cheaper with ‘Simmer & Slice’
They arrived today, you can feel the quality these pans offer - would highly recommend both the pans themselves but also the company from who I bought them - well packaged and swift delivery. Top marks on both accounts
Great personal service. Such a welcome change
They had exactly what I wanted at the best price. Great communication and super helpful!
Great service from an independent company
Great, speedy service, good price too. Happy to do business with an independent business.

Risposta di Simmer and Slice Ltd
Would be lovely to review my purchases…Nothing has arrived
Would be lovely to review my purchases but to-date not received! Saw on the tracking they were supposed to deliver and said that there was nobody there. I was in all day and no one attempted delivery. I have also not had any updates about delivery etc. I’ve got better things to do with my day than sit around waiting for deliveries that don’t turn up. Door open and all cars on drive and absolutely no one tried to deliver.

Risposta di Simmer and Slice Ltd

Risposta di Simmer and Slice Ltd
Good customer service
Staff were helpful and knowledgeable about the product I purchased.

Risposta di Simmer and Slice Ltd
Excellent Service
Was easy to order from the website. There was a good choice of items. Delivery was made on time and I was notified along the way.

Risposta di Simmer and Slice Ltd
Parcel left inside front gate!!
Parcel left inside front gate!!
Front porch was available for deliveries not the garden

Risposta di Simmer and Slice Ltd
Amazing service
Amazing service. Super responsive. Delivered on the date I asked. Polite and helpful.

Risposta di Simmer and Slice Ltd
Great service overall, but disappointed with lack of response to complaint
I was really impressed with Simmer Eats’ service when it came to subscription, ordering, and delivery - everything was smooth and efficient. However, I was very disappointed by the complete lack of response to my emails after I tried to raise an issue about one of the meals.
Following recommendations from my son and several neighbours, I ordered 18 meals. Most were delicious and of excellent quality, but the Jerk Chicken meals were a major letdown. I ordered four portions based on the positive reviews, yet all four were inedible — the chicken was tough and grisly, the plantain was mushy, and the dish lacked seasoning and flavour. There were also no kidney beans, which was surprising.
Three others, including my son, tried the meals and agreed they were not up to standard. It’s disappointing, especially as the rest of the range was so good.
What’s most frustrating is that customer service hasn’t replied to my emails about this issue. I still think Simmer Eats has great potential and offers tasty, convenient meals, but ignoring customer feedback is really disheartening.
I hope they improve how they handle complaints - good service shouldn’t stop after delivery.
In light of above, would still expect a response to my emails please.

Risposta di Simmer and Slice Ltd
Fast and professional
Fast and professional, will definitely use again.
Great service - made me feel valued
Truly excellent service. Emile Henry Mini Baguette Baker bought for a well discounted price. Same day dispatch, next business day delivery. Some really nice touches - handwritten 'thank you' card and Emile Henry bread recipe book included in package. Just lovely.
A Personal Touch
Found a good deal on a small Scanpan - which is a great little frying pan. My pan arrived well-packaged with a personal note from Hannah - which I thought was a lovely touch. Will defo order again from this company. Thanks guys.
Excellent service
Awesome experience
Super quick delivery, great product and great price. Would certainly buy from these guys again
High quality products & excellent service
High quality products delivered with excellent service
Easy to order
Easy to order. Any contact with the company was easy and staff were very helpful. Package arrived on time.
Excellent service
Excellent service!
Easy to order, great prices and super fast and efficient delivery. Definitely recommend this company. We bought a whole set of new pans - very happy 😃
November 2023
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