Banner for Silver Fox

Silver Fox Recensioni 172

TrustScore 5 su 5

4,9

Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più

Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più

Scopri cosa dicono le persone

Valutata 5 stelle su 5

Amber and Alex came to show me how the new updates facilitated label printing. They were patient and thorough in their explanations and where more than happy to answer all my questions. Top service, I... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Always 5 Stars to Miro ! Silverfox labeling software is one of a kind but there are occasions where I need some assistance to locate a label or have a custom label made for us - thats where Miro and... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

I contacted Customer Services and was quickly put through to Miro, who helped me set up one of our company’s existing labellers. He made everything straightforward, clear, and easy to follow. The who... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Amber has been brilliant to deal with. Easily contactable through various platforms to discuss anything. She makes ordering new labels easy and helps us understand which labels may be best for a spe... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Servizio di manifattura
  2. Ingegnere elettrico

Scritti dall'azienda

Silver Fox is a leading manufacturer of cable, wire, and pipe labels for various sectors worldwide, including Rail, Data, Power, Construction, Renewable Energy, and Oil & Gas. Based in the UK, Silver Fox ships globally either direct or by their ever-growing network of distributors. Silver Fox is unique in the marketplace having its own in-house software and time-saving solutions developed and manufactured at the head office in Hertfordshire.


Informazioni di contatto

4,9

Eccellente

TrustScore 5 su 5

172 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

We are so happy with the support that…

We are so happy with the support that we are getting from Silver Fox . They were quite quick to respond to our quires and act without any delay .

2 ottobre 2023
Non scritta su invito
Logo di Silver Fox

Risposta di Silver Fox

Hi Shyam

Thanks for your kind words and review. It's much appreciated. Silver Fox works hard to work with customers and distributors alike. To make sure that they have everything they need to use the solution.

Included with the Fox-in-a-Box® is:
- FOC training
- FOC support
- FOC feature updates

These unique aspects of the service we provide are what sets Silver Fox apart.

Thanks,
Henry

Valutata 5 stelle su 5

FOX in a BOX is a great Product

FOX in a BOX is a great Product, adaptable, versatile and produce quality labels fast. Silver Fox are a pleasure to deal with, professional, knowledgeable but best of all approachable. answered all my questions and couldnt do enough to help!

19 settembre 2023
Non scritta su invito
Logo di Silver Fox

Risposta di Silver Fox

Hi Mark,

Thank you for your kind words. We work hard to continuously provide our partners with the highest level of service and product.

The Fox-in-a-Box® contains free-of-charge feature updates to future-proof your investment and free-of-charge training and support. If you have any questions on how to get the most out of your investment or would like to book a training session with the team, please contact:

support@silverfox.co.uk

Kind Regards,
Henry

Valutata 5 stelle su 5

Great product that met my exact…

Great product that met my exact requirements. The team worked with me continuously to understand what label types were required and support with professional advice throughout the installation process. Would recommend to anyone looking for new labels.

21 luglio 2023
Non scritta su invito
Logo di Silver Fox

Risposta di Silver Fox

Hi Jack,

Service is one of our core values at Silver Fox, and we're glad this shone through in this instance. We work hard to put the customer's projects and requirements first.

Don't forget to follow our LinkedIn page to stay updated with the latest happenings at Silver Fox - https://www.linkedin.com/company/silver-fox-labelling

Kind Regards,
Henry

Valutata 5 stelle su 5

Fantastic experience

Fantastic experience. High quality product. Round the clock support from the team for all our queries (and there were a few!) Able to print exactly what we wanted at exactly the time we wanted. Thanks to the team.

11 settembre 2023
Non scritta su invito
Logo di Silver Fox

Risposta di Silver Fox

Hi Scott,

We are here to answer any questions you may have. Your projects have enough moving pieces to have challenges when it comes to the labelling stage, which is the last thing we want. We're glad we were able to support you.

Don't forget to follow our LinkedIn page to stay updated with the latest happenings at Silver Fox - https://www.linkedin.com/company/silver-fox-labelling

Kind Regards,
Henry

Valutata 5 stelle su 5

Really great quality…

Have just started using Silver Fox labels and will never go back. Easy to use and brilliant quality. Highly recommended! Great quality for a reasonable price. Wish I’d tried them sooner!

15 settembre 2023
Non scritta su invito
Logo di Silver Fox

Risposta di Silver Fox

Hi Robin,

Thank you for your kind words and feedback. We work hard to make sure our products are of the highest quality; it helps that we manufacture everything in-house.

Don't forget to follow our LinkedIn page to stay updated with the latest happenings at Silver Fox - https://www.linkedin.com/company/silver-fox-labelling

Kind Regards,
Henry

Valutata 4 stelle su 5

Great company and great products

Great company and great products. The wrap-around labels they produced were great. Lots of label options. Price was quite high, I thought, but I guess you have to pay for good product. Software price is also high, so I got Silver Fox to print and ship the labels to me. We'd have to do a lot of labels to make this worth investing in. A bit disappointed with the results as they had a white band around a coloured label. I would have thought this could have been eliminated in the software, so not really willing to invest in that.....

13 settembre 2023
Non scritta su invito
Logo di Silver Fox

Risposta di Silver Fox

Hi Graham. I hope you are well. Thank you for the feedback; it is always welcome and helps us improve.

The white border around the labels printed on a colour laser printer is intentionally there to avoid any bleed between labels next to each other if those labels happen to be different colours. e.g. a blue next to a green.

I understand from speaking to the salesperson who serviced your pre-print order that all of your labels were green, so I can understand your frustration with the white outer band. But the white borders are there for a good reason and have minimal impact on the colour coding of the label. Your salesperson also mentioned that he did share pictures of the white band with you to confirm it was suitable before finalising the job.

We apologise for you not being willing to invest in the software to print the labels yourself. For your reference, this is currently a one-time fee of £231.00 + VAT, which includes:

- FOC remote training to get you up and running as soon as possible
- FOC remote support to ensure your projects do not stall at any labelling stage
- Most notably, FOC feature updates, which means after the one-time fee, in 5 years, you will have the most up-to-date version at no extra cost.

Finally, should you not be willing to invest in the software, you also have the option to download the free trial, in which you receive nine separate, non-consecutive days of trial to conduct your printing.

You can see that here - https://silverfox.co.uk/products/labacus-innovator-professional-thermal-laser?variant=45297769775394

We hope to change your 4-star to a 5-star in the future.

Warm regards,

Henry

Come funziona Trustpilot

Chiunque può scrivere una recensione su Trustpilot. L'autore di una recensione ha la possibilità di modificarla o cancellarla in qualsiasi momento e, fintantoché il suo account è attivo, la recensione rimane visibile a tutti.

Le aziende possono raccogliere recensioni tramite inviti automatici. Queste recensioni sono etichettate come verificate perché è ovvio che si basano su esperienze reali.

Scopri di più sui diversi tipi di recensioni.

Per salvaguardare la nostra piattaforma, facciamo uso di personale dedicato e di tecnologie intelligenti. Scopri come combattiamo le recensioni false.

Scopri di più su come vengono gestite le recensioni su Trustpilot.

Ecco qui 8 consigli per scrivere delle ottime recensioni.

La verifica aiuta a garantire che le recensioni su Trustpilot vengano scritte da persone reali.

Offrire incentivi in cambio di recensioni o chiederle solo a clienti specifici potrebbe distorcere il TrustScore, violando le nostre linee guida.

Scopri di più