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Scopri cosa dicono le persone

Valutata 5 stelle su 5

Overall, the shopping experience was really good. The website is informative and is easy to navigate. The Glide Plus 360 is absolutely amazing. Love the color, clicks right in and baby is su... Leggi di più

Valutata 1 stelle su 5

Ordered a travel system the dune the pushchair is so difficult to fold down cannot adjust the back rest when baby is in it and its absolutely awful to push cant even handle a crack in the pavement. Se... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Absolute amazing service from silver cross quick dispatch & delivery . But wow wow wo the cove in maple is stunning such beautiful colour so so light even with my 2 year old in seat unit . Baby’s so... Leggi di più

Valutata 5 stelle su 5

We obtained a pre-used Silver Cross car seat from a friend for a newly born grandson. It was well constructed and worked fine until the grandson outgrew it. As it had been well used it was n... Leggi di più

Dettagli dell'azienda

  1. Shopping e moda

Informazioni fornite da varie fonti esterne

Silver Cross pushchairs, car seats, prams & nursery furniture will give your baby the best start in life. Buy from a trusted British brand.


Informazioni di contatto

4,4

Eccellente

TrustScore 4.5 su 5

927 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Ha risposto al 92% delle recensioni negative ricevute

Solitamente risponde entro 2 settimane

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 4 stelle su 5

Always excellent quality from silver…

Always excellent quality from silver cross, wouldn’t purchase any other brand, fast delivery and everything feels premium.
Only one criticism from purchasing the lightweight clic stroller is it doesn’t sit upright so toddler is slightly reclined which I’ve seen a few reviews the same but as a travel stroller and not our main stroller it’s ok for our needs, just wish it did sit more upright as I may be inclined to use it more than just travel

16 aprile 2026
Non scritta su invito
Valutata 5 stelle su 5

Nappy bag

The ease of placing my order and the speed at which it was despatched and delivered. The nappy bag itself is roomy and practical.

7 aprile 2026
Non scritta su invito
Valutata 5 stelle su 5

Delivery

Delivery, response to order. Quality of product and ease of ordering.
Products are for my daughter and her pending new addition. She chose and road tested the kitand made the selection v others. Good choice and one with a recognised pedigree. Thankyou

10 aprile 2026
Non scritta su invito
Valutata 5 stelle su 5

Very impressed with the customer…

Very impressed with the customer service for Silver Cross. Very efficient and quick to respond and resolve an issue that was my fault.
Thank you again for all your help! A very happy customer!

15 aprile 2026
Non scritta su invito
Valutata 5 stelle su 5

Incredibly efficient customer service

Honestly one of the most positive customer service experiences I’ve had in a long time. I recently purchased the Pop Stroller and unfortunately it arrived and I had issues with the wheels, within a week I had the pram picked up and looked at by repairs team and in 2 DAYS I had a brand new pram sent out to me. The people I spoke to on the silver cross warranty team were extremely polite, understanding and efficient. I was not expecting such a quick and prompt response let alone a replacement for the faulty pram. Thank you so much & this definitely has encouraged me to purchase off you again in future.

11 aprile 2026
Non scritta su invito
Valutata 5 stelle su 5

I would highly recommend this company

I would highly recommend this company, a accident happened with a new pram , i rang this company for a replacement hood ,they responded straight away and ordered a new one , they took away the stress which i will be forever grateful

8 aprile 2026
Non scritta su invito
Valutata 5 stelle su 5

We ordered the Reef 2 bundle but the…

We ordered the Reef 2 bundle but the chassis started wobbling after a few months. Silver Cross customer service was amazing. They replaced our chassis ASAP. They have the most kindest staff and I really am very grateful for their services. Thank you so much once again!

20 novembre 2025
Non scritta su invito
Valutata 5 stelle su 5

Valet and service

I sent my travel system back to silver cross for a valet and service. The team have been great answering all my questions before i sent it off. The links sent were very easy to use. The service I received was fantastic. My items have been returned and look brand new, I’m so glad I sent it off. So if you are thinking about sending your items back to silver cross for a service and valet. I would do it. As you won’t be disappointed

1 aprile 2026
Non scritta su invito
Valutata 5 stelle su 5

Excellent communication from silver…

Excellent communication from silver crops bought a set from a retailer who sold silver cross packages but there was pieces of the set missing, kept getting fobbed off so went directly to SC and they sent the missing parts out straight away. Very polite staff and prompt responses via email. Top service. 5*

31 marzo 2026
Non scritta su invito
Valutata 1 stelle su 5

Terrible customer service I ordered on…

Terrible customer service I ordered on the 15th of march when ordering delivery was 1-5 working days today the 30th Iv still not received my order.. Iv emailed and send a facebook message before this but also got no reply..the reply to email was it was dispatched and I will get it early last week .. still not arrived.. avoid if you want to get your items

15 marzo 2026
Non scritta su invito
Logo di Silver Cross

Risposta di Silver Cross

Dear Kerrylee

Thank you for your feedback and please accept our apologies for the inconvenience caused.

We can see that this order was placed via Silver Cross Ireland, therefore the order is with our Irish distributor, David Lowe & Co. We are now in the process of liaising directly with them to obtain an urgent update and will contact you as soon as we have further clarity.

We regret the delay and the impact this has had on your experience, and we appreciate your patience while this is resolved.

Regards
Silver Cross UK Customer Service Team

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