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Scopri cosa dicono le persone
SOTT has been my go-to for years and it just keeps getting better. So many wonderful pieces, everything is pristine and the customer service is always excellent. Best designer consignment store in L... Leggi di più
If you want to refresh and add new pieces to your bag collection than sell your old piece to sign of the times, just sent 3 items to them for instant cash, two items have been paid within one work... Leggi di più
L'azienda ha risposto
Sign of the Times is a fashion lover's paradise, offering an exquisite curation of preloved designer pieces without the hefty price tag. The store boasts an impressive collection of preloved desi... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Informazioni di contatto
5 Elystan Street, SW3 3NT, London, Regno Unito
- hello@signofthetimeslondon.com
- signofthetimeslondon.com
3,8
Molto buono
447 recensioni
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Ha risposto al 38% delle recensioni negative ricevute
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Great service and always great…
Great service and always great selection of fabulous pieces 👌
22 novembre 2024
Risposta di Sign Of The Times
Hello, Jo.
Thank you so much for your kind words! We're thrilled to hear that you're happy with our service and the selection of pieces we offer. Your support means the world to us, and we’re so glad to have you as a customer.
If you ever need anything or have any questions, don’t hesitate to reach out.
Kindest regards, Sign.
Appalling customer service
Lack of communication, take your items with alot of promises and then forget about you. Continues chasing only to find they sold a item for less than half what they promised. I would rather have kept my item than sold it. But no contact made to discuss the reduced price. Never again 😒
21 novembre 2024
Risposta di Sign Of The Times
Hello Zerina,
Thank you for taking the time to share your experience. We deeply regret that we did not meet your expectations and that our service fell short of what you deserve. We understand how frustrating it must have been to feel forgotten and misinformed, and for that, we sincerely apologize.
While we are currently experiencing a particularly busy time of year, we understand that this should not impact the quality of our communication or the promises made to our customers. We take full responsibility for the delays and lack of updates regarding your item and will be reviewing our processes to ensure better transparency and communication moving forward.
Thank you for bringing this to our attention, and we truly appreciate your patience.
Kindest regards, Sign.
Horrible service
Horrible service. Take ages to send anything. And often wait over a week and then just tell you it’s not coming. They don’t tell the truth. Don’t trust them. Really poor service!!
4 dicembre 2024
Non scritta su invito
Risposta di Sign Of The Times
Hello,
Thank you for sharing your feedback. We're truly sorry to hear about your experience and apologize for any delays or miscommunication you've encountered. We understand how frustrating it can be when expectations aren't met, and we take your concerns seriously.
Please know that we are committed to providing a better experience for all of our customers, and we will be reviewing our processes to ensure more accurate timelines and better communication moving forward. We strive to be transparent and reliable, and we're sorry we fell short in your case.
If you'd like to discuss your specific situation further or if there's anything we can do to resolve this, please don't hesitate to reach out directly to Hello@signofthetimeslondon.com We'd like to make this right for you.
Thank you again for your feedback, and we appreciate your patience.
Kindest regards, Sign.
Canada Goose jacket.
Hi I have an almost new Canada Goose jacket.I sent photos,but was told they only take items one or two seasons old.{I have since found out this is not true}When you buy a genuine Canada Goose jacket it lasts for years not a couple of seasons.Perhaps the person who viewed the photos was not aware of the value of said brand.
19 novembre 2024
Risposta di Sign Of The Times
Hello Maureen,
Thank you for sharing your feedback with us. We appreciate your comments and understand your concerns. We strive to provide accurate information to all of our customers, and we're sorry if there was any confusion regarding the age of your Canada Goose jacket.
You're absolutely right that Canada Goose jackets are known for their longevity, and many of their products can last for years with proper care. We apologize if the representative who reviewed your photos wasn't fully aware of the value and durability of this particular brand.
As part of our policy, we only accept certain items based on their style and season, rather than just the brand. This helps us ensure we offer products that align with current trends and demand. We understand that this may not have been clear, and we will make sure to pass along your feedback to our team to improve our communication moving forward.
If you have any further questions or would like to discuss this matter further, please don't hesitate to reach out to us. We're here to help!
Thank you again for your understanding.
Kindest regards, Sign
Poor customer service
My bag came with an invalid authentication code. I have since called on three occasions to try and resolve this matter each time I was told that they would make enquiries and contact me. It is now over one month and so far no one has bothered to do so.
28 ottobre 2024
Risposta di Sign Of The Times
Hello Cynthia,
Thank you for sharing your feedback, and I sincerely apologise for the frustration you’ve experienced regarding the invalid authentication code for your bag. It’s clear that we have not met your expectations in resolving this matter in a timely and efficient manner, and for that, I am truly sorry.
I understand how important it is to receive accurate authentication details and to have issues addressed promptly, especially after multiple attempts to contact us. The fact that you’ve had to follow up three times without receiving a resolution is unacceptable, and I fully acknowledge the inconvenience this has caused.
I apologise for the delay and the poor experience. We value your business and are committed to ensuring this matter is resolved to your satisfaction.
Kindest regards, Lissy.
Absolutely terrible service
Absolutely terrible service. Do not sell your items via this shop. Terrible communication, they will not answers emails or WhatsApp’s once they have your item. Shocking service. They still have my bag yet removed from the website and will not give an update.
10 novembre 2024
Non scritta su invito
Risposta di Sign Of The Times
Hello Aggie,
I am truly sorry to hear about your experience with our service, and I completely understand your frustration. It’s unacceptable that you have not received the communication you expected regarding the status of your bag. I apologise for the lack of responses to your emails and WhatsApp messages.
Please know that this is not the level of service we aim to provide, and I deeply regret that we have not kept you informed on the status of your item. I will personally investigate your case and ensure that you receive an update as soon as possible.
Once again, I sincerely apologise for the inconvenience and disappointment this has caused, and I assure you we are taking immediate action to improve our communication moving forward.
Kindest regards, Lissy.
Good products and better prices than…
Good products and better prices than other resell sites - just difficult to get a response via WhatsApp and email - especially if returning and item in a seven day window.
22 ottobre 2024
Risposta di Sign Of The Times
Hello Gayle
Thank you for your feedback and for choosing to shop with us. We’re thrilled to hear that you’ve found our products to be of good quality and that our prices stand out compared to other resell sites.
However, I apologise for the difficulties you’ve encountered in reaching us via WhatsApp and email, especially when trying to initiate a return within the seven-day window. We understand how important prompt and efficient communication is, and it’s clear we fell short in this instance.
I’ll be sure to pass your comments along to our team to improve our responsiveness.
Thank you again for your valuable feedback, and we hope to provide you with a smoother experience in the future.
Kindest regards, Lissy.
Avoid a purchase at all costs
I bought a Chanel bag from SOTT and after a handful of uses and a little over a year of having said Chanel bag, the Chanel hardware fell off. SOTT were less than helpful via email, agreed to pay to repair and went on to rescind said promise (classy)
They also recommended to use The Handbag Clinic, a repair service that would void any remaining Chanel warranty, therefore causing my bag to be irreparable by Chanel in the future. (Handbag experts are they?!)
They ignored my emails during a 6 month period and the email was only picked up when I forwarded the thread to the owner (shock)
At this stage I have since paid for the repair myself as it wasn’t important enough to SOTT to reply to let alone repair.
It is clear they do not deem customers important and once a sale has been made the customer is then discarded to the side.
Do not shop with them if you want to know your handbag may be looked after have an issue in the future - save your money and shop another second hand retailer who will have both grace and decorum and critical thinking skills on how to handle customer service.
4 giugno 2024
Non scritta su invito
Risposta di Sign Of The Times
Hello Yasmin,
Thank you for taking the time to share your feedback regarding your recent experience with SOTT. I sincerely apologise for the frustration and inconvenience you’ve encountered with both the hardware issue on your Chanel bag and the subsequent handling of your concern.
It’s clear from your message that we did not meet your expectations or our own standards in providing you with the support you deserve. I deeply regret that our initial commitment to cover the cost of repair was rescinded and that our communication with you was lacking, especially over such a long period. This is certainly not the level of service we strive to offer.
Regarding the suggestion to use The Handbag Clinic, we understand how critical it is to maintain the integrity of your Chanel warranty. I apologise if our recommendation caused any confusion or concern about the future of your bag’s repairs. Please know that we have now reviewed this with our team to ensure better guidance moving forward.
As a company, we are committed to customer satisfaction.
I apologize for the distress this has caused, and I appreciate you bringing this to our attention. I hope we can work together to restore your confidence in SOTT.
Kindest regards. Lissy.
I purchased the bag online and was told…
I purchased the bag online and was told the order was going to take 3-5 business day to process and that I could then pick it up in store. After 3-5 business days have passed I have asked for updates on the status of my order and the customer service told me they were sorry and were going to prioritise my order. However, I did not receive any updates in the following days despite reaching out to customer service again with NO response. At this point I went to the shop directly (it was 10 days after my purchase), the bag was there, still on display...... the lady said they were very sorry and was nice with me but I was definitely NOT happy with the experience I had.
19 ottobre 2024
Risposta di Sign Of The Times
Hello Lucia,
I’m really sorry to hear about the experience you had with your order. This is not the level of service we strive to provide, and I understand your frustration. It’s concerning that you didn’t receive timely updates and that you had to go in-store to resolve the issue. I appreciate your patience and feedback, and I will ensure that this is addressed with our team. If there’s anything we can do to make this right, please let us know. Thank you for bringing this to our attention.
Kindest regards, Lissy.
AVOID if you are selling
Poor selling outlet - AVOID. No response to emails, texts, calls. I requested my unsold items be returned to me rather than be marked down and they sold an item anyway. I have sold goods for decades in London and this is nowhere I would recommend. All instagram, no proper business practices.
26 ottobre 2024
Non scritta su invito
Risposta di Sign Of The Times
Hello Julianne,
I’m very sorry to hear about your experience. This is certainly not the level of service we aim for, and I understand your frustration. We value your feedback and take it seriously, as it helps us improve. I apologize for the lack of communication and any issues with your items. Please reach out to me directly at Hello@signofthetimeslondon.com and I will do my best to resolve this situation. Thank you for bringing it to our attention.
Kindest regards, Lissy.
Risposta di Sign Of The Times
Hello Paola
Thank you so much for your kind words! We're thrilled to hear that you enjoyed our selection and service. If you have any questions or need assistance in the future, feel free to reach out.
Have a lovely day.
Kindest regards, Lissy.
Such an enjoyable visit to Sign of The Times
I have enjoyed popping in to Sign of the Times over the years. This time I felt compelled to write a review as I had such an enjoyable experience, the sales staff are much more professional, one girl in particular was so personable and had an amazing knowledge of fashion for her age. I really trusted her to help me. I highly recommend this store they have incredible designer pre loved clothes.
27 settembre 2024
Non scritta su invito
Risposta di Sign Of The Times
Hello Katrina,
Thank you so much for your wonderful review! We’re delighted to hear that you had such an enjoyable experience at Sign of The Times. It’s great to know that our team made a positive impression, especially with their professionalism and fashion knowledge. We truly appreciate your recommendation and look forward to welcoming you back for more amazing finds!
Kindest regards. Lissy.
Risposta di Sign Of The Times
Hello Winnie,
Thank you for the fantastic feedback! We're so glad to hear you had a great experience. Your recommendation means a lot to us! We hope to see you again soon!
Kindest regards. Lissy.
A friendly
A friendly , helpful and supportive team in store to help shop at ease and advice on hand if needed/wanted .
Brilliant stock and constantly being restocked with new finds !
23 settembre 2024
I recently visited Sign of Times three…
I recently visited Sign of Times three times in the span of two weeks, hoping if I gave them a chance my experience the first time would not be the same. Unfortunately, I was met with horrendous customer service each time.
From the outset, the staff was discourteous and, frankly, rude. I noticed a disturbing pattern: other customers, particularly those who were not brown, were greeted warmly and offered assistance, while I was ignored. The only friendly interaction I had was with the security guard.
During my first visit, I stood waiting for 15 minutes just to discuss consigning my Gucci and Zimmermann items. Frustrated, I ultimately left and chose to list my items with Reflaunt Net a Porter instead. On my second visit, I brought in brand new items but was told they weren't acceptable for resale, despite seeing similar items from the same brands in the shop.
The attitude of the sales staff was shocking. It felt as if they were friends or family of the owner, which may explain their unprofessional behavior. In any other retail environment, such conduct would likely lead to termination.
I strongly recommend seeking out other resellers for better service. I will not return to Sign of Times, nor would I suggest their services for purchasing or reselling items.
26 settembre 2024
Non scritta su invito
Risposta di Sign Of The Times
Hello,
Thank you for sharing your thoughts about your experience with Sign of Times. It’s really unfortunate to hear that you faced issues with our customer service. Im sorry to hear about how you were treated and the difficulties you had while trying to consign your items, this is completely unacceptable. It’s important for our staff to treat everyone with respect and fairness. If you’re comfortable, I would love for you to reach out and share your feedback with me so I can make some improvements, and address this to the store team. Thank you again.
Please reach me at Hello@signofthetimeslondon.com
Kindest Regards, Lissy.
Risposta di Sign Of The Times
Hello Katharina
Thank you for your positive feedback! We're delighted to hear that you had a great experience and found our employees to be friendly. Your satisfaction is important to us, and we look forward to seeing you soon.
Kindest regards, Lissy.
Excellent bag beautifully sent out.
20 agosto 2024
Risposta di Sign Of The Times
Hello,
Thank you so much for your wonderful review! We're thrilled to hear that you love the bag and that it was beautifully sent out. Your satisfaction is our top priority, and we appreciate your support! If you have any questions or need further assistance, feel free to reach out. Enjoy your new bag!
Kindest regards, Lissy.
Great selection of products
Great selection of products. Quick delivery. Responsive customer service.
14 agosto 2024
Non scritta su invito
Risposta di Sign Of The Times
Hello,
Thank you for your kind words! We're thrilled to hear that you appreciate our great selection of products, quick delivery, and responsive customer service. Your satisfaction is our top priority, and we’re here to ensure you have the best shopping experience possible.
Kindest regards, Lissy.
Very slow dispatch of item and took a…
Very slow dispatch of item and took a while for email to be answered. Not as good as usual!
23 luglio 2024
Risposta di Sign Of The Times
Hello,
Thank you for bringing this to our attention. We sincerely apologize for the slow dispatch of your item and the delay in our email response. This is not the level of service we aim to provide, and we appreciate your patience during this time. Your feedback is important to us, and we will work to address these issues to ensure a better experience in the future. If you have any further concerns or need assistance, please don’t hesitate to reach out. Thank you for your understanding.
Kindest regards, Lissy.
Very easy to shop online with delivery…
Very easy to shop online with delivery always arriving the next day. Easy return process too if something doesn’t work for you. Buy with confidence:)
9 agosto 2024
Non scritta su invito
Risposta di Sign Of The Times
Hello Lin,
Thank you for your positive feedback! We're glad to hear that you find our online shopping experience easy and that your deliveries arrive promptly. It's also great to know that you appreciate our straightforward return process. We strive to make shopping as convenient as possible, and your confidence in us means a lot. If you have any further questions or need assistance, please don’t hesitate to reach out. Happy shopping!
Kindest regards, Lissy.
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