Shurgard Self Storage - Forest Hill Recensioni 

The girl in the reception has been completely unprofessional, rude, and treated me with total indifference when I asked her informations about my contract. She also refused to show me proofs of me having food in my unit when she terminated my contract without any reason. She also lied sending me an email saying she accepted my intention to end the contract when I never had such an intention. She also called me homeless saying that I was sleeping in the unit and when I asked her to check the security cameras footage to prove that was not true she refused it once again. Same thing with some dirt she found in the common part. She accused my dog for it and when I asked why or to show me a footage that would have proved it she refused it and started ignoring me. I am a customer paying for your service but during this experience I only paid to stand the complete ineptitude of your own employee, the problems she caused me and the time she made me waste. She also refused to give me a number to call for complaints. She gave me an email address which I wrote to. Pity she was the one reading it and she never replied to me.

Friendly, helpful and professional service from both Aidan and Kayla, such a great experience, would highly recommend!

Very helpful staff and easy access to storage.

Ease of access and storage. Have used two spaces

An absolutely five star service. Excellent staff, reassuring, vigilant very accommodating and offering a personalised service. as well as looking after customers organise practical things, they also look after them emotionally. Nothing was too much. Thank you very much.

I moved my items into Forest Hill storage recently. The day was already stressful, as it was a house move, the removal company were the main cause. When I arrived at Shurgard I was greeted by Kayla, who was kind and sympathetic to my situation. Kayla was very accommodating and supportive (listening to my rants). She ensured that everything was ok with my unit, which it was. I could not fault Kayla's customer service it was excellent.

Louis was amazing. Thank you so much… very happy customer

Was shown around suitable units by the site manager which was really helpful in find the best unit for my use. Simple and easy hiring process

Amazing customer service at the Forest Hill branch

Method stipulated by SHURGUARD 2 give notice of termination of contract difficult/ confusing & I found the 3wk time period too long.
7/14 days wld be more suitable & customers should be given a printed form to take away & complete to enable termination of contract.

Apart from this, I found the staff at the Forest Hill branch friendly & helpful.

Darren was so kind and helpful when I was in a panic for some last-minute storage! He spoke through everything really clearly so I knew what I was signing up to and gave me great advice on the size of storage I will need. 50/10 service :)

The staff at Forest Hill Shurgard are incredibly helpful and attentive! Darren has gone above and beyond in not only answering all of my questions and queries, but ensuring I have all of the necessary information ahead of taking out my storage unit. I would recommend anyone who is in need of a professional, reliable and trustworthy member of staff at Shurgard Forest Hill to speak with Darren for sure!

5stars all around! Thank you very much.

Brilliant customer service. Thank you..

Everything has been fine but the light in the corridor near my storage space has not been fixed yet. It’s been already 10 days since I rented the space. It is such an inconvenience to use the space practically in dark.

Very friendly and helpful.

Easy and simple to get started at the unit. Vanessa made the process smooth.

Vanessa was very helpful showing us all the options and explained everything clearly.

Vanessa was very helpful, even though my dad made her walk 10 miles to find the right size storage. Incredibly patient and professional.

We recently moved our belongings from one storage unit to another at the Forest Hill, London location. Vanessa provided excellent service in advising how the process works and then with completing the process on their system. She was friendly, patient and polite throughout. Darren at the same office also provided really helpful advice.