Shortpixel Recensioni 

18
TrustScore 4 su 5

4,1

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Informazioni di contatto

4,1

Molto buono

TrustScore 4 su 5

18 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Non risultano inviti alla recensione recenti

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Ha risposto al 100% delle recensioni negative ricevute

Solitamente risponde entro 24 ore

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4,1

Tutte le recensioni

(18)

9 recensioni negli ultimi 12 mesi

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Valutata 5 stelle su 5

I have onlyAbsolutely fantastic support. been using their plugin for…

I have only been using their plugin for a short time, but the level of support they provide is very hard to find elsewhere.

They reply late in the evenings and even during weekends. They are always helpful, and even when I ask many questions, they take their time to assist and respond properly.

Absolutely fantastic support.

7 maggio 2026
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Risposta di Shortpixel

Thank you so much for your review! :-)
We're glad we were able to help!

Valutata 5 stelle su 5

Works really well for our use cases and…

Works really well for our use cases and has ability to turn off options we don't need. Thanks for the superb service!

15 aprile 2026
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Risposta di Shortpixel

Thank you so much for your review! :-)
We're happy that you enjoy using our service!

Valutata 5 stelle su 5

By far the best

By far, the best image optimizing service i've ever used in the last 15 years. And trust me, we've had millions of visits on our websites.

1 aprile 2026
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Risposta di Shortpixel

Thank you so much for your review! :-)
We're happy that you enjoy using our service!

Valutata 5 stelle su 5

PROFESSIONAL + HEARTFELT (Highly Recommended)

I’ve had a wonderful experience using ShortPixel Image Optimizer. The plugin is incredibly user-friendly and does exactly what it promises. I especially appreciate the bulk optimization feature—it allows me to start the process and continue working while everything runs seamlessly in the background.

What truly sets ShortPixel apart, though, is their customer support. When I encountered an issue, their team responded quickly, professionally, and with genuine care. They were friendly, knowledgeable, and resolved the issue efficiently without requiring unnecessary steps on my end.

It’s rare to find both a powerful tool and a responsive support team, but ShortPixel delivers on both. Highly recommend!

8 aprile 2026
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Risposta di Shortpixel

Thank you so much for your review! :-)
We're happy that you enjoy using our service!

Valutata 1 stelle su 5

DONT EVENT YOU TRY THIS IMAGE…

DONT EVENT YOU TRY THIS IMAGE OPTIMIZATION!

18 dicembre 2025
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Risposta di Shortpixel

Hi Diana,

Could you please tell us what issues did you encounter when using our plugin? I couldn't find any support tickets using your name and from what I can see you only left 1 star reviews on TrustPilot.

Please reach out to us as we would be happy to help if you indeed encountered any issues using our plugins! https://shortpixel.com/contact

Valutata 5 stelle su 5

My favorite program for compressing…

My favorite program for compressing images on my website. The compression rates are very good and everything runs in the background.
Since I've had Shortpixel, I no longer have to worry about image size and image optimization.

Upload photos, embed them in WordPress, and that's it.

If something doesn't work, the super friendly support team helps within hours.

A well-deserved 5 stars from me.

27 novembre 2025
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Risposta di Shortpixel

Thank you so much for your review, Markus! :-)
We're happy that you enjoy using our service!

Valutata 5 stelle su 5

Great app & customer service

Great app, great customer service and overall great experience for 4+ years.

24 novembre 2025
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Risposta di Shortpixel

Thank you so much for your review! :-)
We're happy that you enjoy using our service!

Valutata 2 stelle su 5

Slow bulk optimisation, many errors, minimal speed improvement

I used ShortPixel’s one-time paid plan to optimise the images on my medical website, but the overall experience was disappointing. The bulk optimisation process was extremely slow — it ran for more than 36 hours — and still finished with 197 errors that now require re-optimisation. Unfortunately, the improvement in my PageSpeed scores was trivial (if any). I understand that website speed is influenced by other factors such as server response time and JavaScript issues, but I expected to see at least some noticeable gains after image optimisation.

One important note: ShortPixel consumes a surprisingly high number of credits, sometimes close to 100 credits for a single image when thumbnails and alternative formats are included. Also, to avoid repeated timeouts, you must whitelist their API both on your hosting server and in Cloudflare, or the optimisation may run even slower.

The only positive aspect is their support team — they respond quickly and provide thorough, helpful explanations. Unfortunately, the technical performance and overall results did not meet my expectations.

16 novembre 2025
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Risposta di Shortpixel

Hi there,

Thank you for your review! I’m sorry to hear about this issue, even though it wasn't related to us. 🙁

I’ve checked your support ticket, and from what I can see, you confirmed that the issue wasn’t related to us but to your hosting provider’s CloudLinux memory limits.

”I’ve checked this with my hosting provider, and they confirmed the errors were caused by CloudLinux memory limits (PMEM) killing the PHP worker during processing. They have since increased the limit, and optimisation completed normally.”

The firewall issue was also related to your hosting provider, and this can happen with any image optimization plugin that uses servers. Because you have many images with multiple thumbnails, numerous requests are needed to optimize everything. Some firewalls are more sensitive and may temporarily block some or all of our IPs. This can be easily fixed by whitelisting our IPs, as my colleague mentioned.

Credit consumption per image depends on the number of thumbnails generated by your theme and WordPress itself, so usage varies based on your thumbnail count. We have a thumbnail exclusion system that can help you save credits by skipping unnecessary sizes. More information here.

As for PageSpeed scores, they generally improve when you generate and deliver WebP/AVIF images, as shown in this article. However, depending on your theme and hosting provider, additional optimizations may be needed to improve scores further and those factors are outside our control as we already mentioned within the support ticket. My colleague offered to log in and help configure the settings and check this for you but you haven’t provided access.

I find this review a bit unfair since the problems weren’t related to our plugin, and we still did our best to help.

Also, from what I can see you also left this review on TrustPilot after I already answered your review on Wordpress.org and offered to help which doesn't seem fair.

We’re still happy to work with you and get everything related to WebP/AVIF configured perfectly so you can have a great optimization experience. Just reach out whenever you’re ready, we’re here for you! 🙂

Valutata 5 stelle su 5

Great product, smooth support

Been using one of the ShortPixel products by quite some time and recently I wanted to change my subscription type to go for an Unlimited plan. Having multiple clients I needed to find a streamline way of doing this and asked the support team. They were immensely helpful, very fast replying and asking me about my current setup.
In the end I was proposed with a 5 domains Unlimited plans and details about how to handle this as per my setup. Super custom, my mind is eased now a lot and am happy using the optimization service on my clients. Thumbs up!

7 dicembre 2023
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Valutata 5 stelle su 5

TRUE STORY about the support

Just deactivate the plugin due to some some issues and worte down the reason on pop up form. A little while support team contacted me and did the followed up on my staging site and solved the problem (even it was my false setup in Cloudflare rather than plugin itself). I am not a heavy user, paying couple of bucks per year and be honest, their support is quick and better than a lot of WordPress brands.

25 gennaio 2023
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Valutata 5 stelle su 5

Best image optimization Plugin

I tested different image optimization plugins and this is definitely the best in my opinion. A lot of settings for image quality, thumbnails, resizing, backup of original images etc. I am using it on many websites and the good thing is that the credits are affordable.

21 novembre 2022
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Valutata 5 stelle su 5

Best image optimizer available

I am building a large site loading products with an APi. None of the images are optimized and there tens of thousands of them. Far and away the most efficient and cost-effective image optimizer I have ever found - Shortpixel. I actually forgot I had an account as I haven't used it for a long while, but I was frustrated at another plugin I was testing because of the monthly costs. So I remembered Shortpixel and there were all my years old credits. Works superbly and sooo affordable.

23 ottobre 2022
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