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ShopWeDo is jouw partner voor e-commerce fulfilment. Van de eerste bestelling tot de levering aan de eindklant: wij zorgen ervoor dat het volledige logistieke proces achter jouw webshop vlot, efficiënt en betrouwbaar verloopt. We nemen de opslag, orderverwerking, picking & packing, verzending en retourverwerking uit handen, zodat jij je kunt focussen op de groei van je merk. Bij ShopWeDo geloven we dat fulfilment geen standaardoplossing is. Iedere webshop heeft andere producten, volumes, klanten en verwachtingen. Daarom werken we flexibel en zoeken we samen met onze klanten naar een fulfilmentoplossing die past bij hun specifieke behoeften. Van start-ups die hun eerste stappen zetten in e-commerce tot gevestigde merken met duizenden orders per dag. Technologie speelt daarbij een belangrijke rol. Dankzij ons eigen fulfilmentplatform en geautomatiseerde processen hebben klanten realtime inzicht in hun voorraad en orders. Onze warehouse automation, waaronder AutoStore, helpt ons om grote volumes snel en nauwkeurig te verwerken. Tegelijk blijven onze mensen centraal staan: ervaren fulfilmentexperts zorgen ervoor dat technologie en persoonlijke service elkaar versterken. Ook voor extra service en personalisatie kunnen klanten bij ons terecht. Denk aan gepersonaliseerde verpakkingen, productbedrukking, graveren, persoonlijke kaartjes, flyers en andere value added services. Zo maken we van een logistieke bestelling een ervaring die aansluit bij het merk. ShopWeDo maakt deel uit van QLS Group, een internationale e-commerce fulfilmentgroep met fulfilmentcentra in verschillende landen. Daardoor kunnen we lokale expertise combineren met internationale schaalbaarheid en logistieke kennis. Wat ons uiteindelijk drijft? Ervoor zorgen dat onze klanten hun beloftes aan hun klanten kunnen waarmaken. Elke bestelling die onze warehouse verlaat, vertegenwoordigt een merk, een klant en een ervaring. Die verantwoordelijkheid nemen we serieus.
Belgio
1,9
13 recensioni
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I have the same problem as in one of the other reviews. My package from loopearplugs was "in transit" and "out for delivery" for 4 days (from BE to NL). Then the status suddenly changed to "package not received yet"
Our order (from Loop Earplugs) from a week ago is still not updated! Unfortunately when one orders from a company it's not visible who they outsource the handling/shipment to. I can therefore NOT recommend ShopWeDo due to the poorly customer service.
Returned an item exactly as instructed but facility refused to accept delivery and now item says it is being returned to sender but appears to have got lost and now we can’t get refund!! DO NOT USE THIS SCAMMING FACILITY
Have never even heard of company, never ordered anything, emailed me with a fake Royalmail number which ended in DE (deutchland?) Rather than GB anyway. I don't know know it's meant to scam, it just doesn't make sense and emails you
Risposta di ShopWeDo
Hello, can you clarify a bit more? We do not sell anything but are a logistics centre. Please contact the online shop where you bought the product.
We are not a fake company. You can call us on 003215623335, our company is Belgian.
Please remove this wrong review, thanks.
3 minuten geledenNIEUW
Ik houd mijn hart al vast wanneer blijkt dat mijn vertrouwde webwinkel samenwerkt met shopwedo.
Je kan er op rekenen...dat bestelling niet op beloofde dag gaat geleverd worden. Toegegeven,uiteindelijk wordt het geleverd maar te laat dus.
Was alleszins zo bij bestellingen bij Djym Antwerpen en SkinnyLove in Kontich. (By the way:SkinnyLove verkoopt voedingssupplementen en dergelijke. De ondeugend aangelegde lezer zou gezien de naam mogelijk iets anders durven denken ;-)
Djym Antwerpen heeft intussen de samenwerking met shopwedo trouwens stopgezet...
My parents Being sent a parcel from Belgium when I've not ordered nothing. I'm not interested so why send it. I don't want it
Being sent a parcel from Belgium when I've not ordered nothing. I'm not interested so why send it. I don't want it.
Wij hebben kort samen gewerkt met deze malafide organisatie. Uit eindelijk zijn we gestopt omdat ze erg langzaam zijn wat er op maandag ingeboekt wordt is op woensdag nog niet verwerkt. Verder berekenen ze kosten over voorgaande maanden met vreemde transport toeslagen die je alleen bij hun betaald. Ook als er een pakket niet door de douane komt omdat het vloeistoffen zijn kun je bij een hun daarvoor een extra toeslag verwachte. Toen we gestopt zijn met hun in Juni hadden we nog 2000 euro open staan dit weigeren ze echter terug te geven en ze schrijven hier nog steeds geld vanaf. Waardeloos bedrijf!!
Reeds enkele maanden werken wij met onze online shop van de Rabeko Zero Sauzen samen met ShopWeDo.
Wij zijn altijd goed geholpen als we een vraag of probleem hadden. Heel professionele service.
Wij raden met RABEKO absoluut aan om met ShopWeDo samen te werken.
As a small company we tested their services for almost one year. Eventually this would become one of our biggest mistakes we made.
- Very very high price for keeping stock and handling
- Very bad customer service, promising things and not executing them? In the end we even tried to not pay any invoices anymore to receive a solution. Once paid they still didn't fix anything..
- Sending over some high value packages wrapped in simple plastic? Even when paying for decent packing..
- Additional fine of 600 euro when you stop within one year
Risposta di ShopWeDo
Hi Alfonso,
So sad to read this. I've tried to call you but you are not answering your phone.
I am not fond of settling issues via Trustpilot reviews but since I can't reach you I have not other choice.
I deeply regret you posted this review and I still hope we can talk to each other about it over the phone (please call me on 015 61 65 00!).
1) Our prices are based on the normal market prices.
2) The customer service issue you refer to is based on your own question. You asked us to change your contract from one company to another via support without consulting me or any of our sales people. I think it is normal that we first ask to settle all your overdue bills before we change the contract.
Fair enough, no?
3) Sending high value packages in plastic wrap? We handle 1000's of parcels a day. If you don't provide specific instructions for warehouse workers, we try to pack it the most cost efficient way. You were well aware. Why didn't you mention it earlier because we were sending your Vison Flyer package packed like this for months now?
4) The 600€ fee is NOT additional. You don't have to pay a setup fee when you start working with us, instead we agreed (check your signed contract) that if you leave whitin the first twelve months you have to pay the setup fee. Fair enough, no?
I wish you would have discussed this with me instead of posting this review.
You can still call me anytime on 015 61 65 00.
Kind regards,
Kenny
I have very bad experience with this company, and I want to inform everyone who is looking for a fulfilment center in Belgium.
When having a lot of distribution, some packages may be misdelivered and some problems occure. That is sad, but it is reality. In that moment, it is up to the fufilment center to solve problems and help their customers to set things right.
However, this fulfilment center ignores complaints and questions from their customers. This is the perfect uncommercial company ever !
- When calling Shopwedo and asking for commercial help, they did not give. Even after a week and 3 times trying to reach the responsible person, none of my questions were answered.
- When trying to reach a customer service, I found out it doesn't exist.
- When contacting the management, they will tell you they are not, just to run away from responsabilities.
- Another day, another management person is making promises about juridical information and carrier problems, 2 days later I get to know she refuses to help.
I am writing down those exemples to show people there is no customer service inside this company. I had to contact this company so many times, but none of the people is helping out. Like another review about this company, I can confirm that invoices will never be changed. This company is ready to take their customers money but don't want to do anything to keep them. I hope another fulfilment center in Mechelen will arrive soon. Cause Shopwedo only causes you trouble. I suggest to avoid this company.
The system is cheap with very good prices. If there is a problem, forget about it.
I lost a lot of bottles when shipping via the on DPD. The bottles I used were Duvel bottles which are very difficult to break and my shipments with BPost all arrived safely. One box went missing and I received no compensation, but I still had to pay them!
The same went for all of the other mishaps. One package was partially damaged, and the was returned to sender, but they delivered it to ShopWeDo's office instead. ShopWeDo then charged me for sending it to my address. 2 long phone calls and a 2 long emails to their 'customer happiness officer' that I should not pay it.
The last straw was when DPD damaged 4 packages for Belgian delivery and again managed to break some bottles. 3 of the 4 bowes came back. I paid the rest of my invoice, but ShopWeDo claimed that DPD would not pay any compensation. They had paid DPD, so I had to pay them.
No sympathy from ShopWeDo's customer happiness officer, the balance was sent to the bailiffs for collection!
Once they have invoiced you, there is very little you can do to challenge their billing.
Poorly designed, obscure princing.
I use two apps for my packages: Sendcloud and Sendr from ShopWeDo.
The Sendr interface is really not useful to use but their prices looked at first more interesting.
The thing is, prices are completely indicative so you don't really know how much you will pay. I had to send a parcel to Corse and on the interface it was stated 7€. What a surprise when I got a bill of 40€ for this package. They charged me 6 times the amount it was stated on the order page. Sorry but this is misleading information.
BTW I did contact them before posting this comment. I told them charge me the amount it was stated and we are even. They were just "indicative it's indicative deal with it". Sorry but I had to share with you my experience with them and their poor customer service.
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