I just made a phone call mystery shop. The shop was pretty simple. Make sure I had a good back story, be prepared for any questions, and make sure you sound convincing. The best part is that you need... Leggi di più
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Scopri cosa dicono le persone
Always keeping in touch. Information in regards to what you need to do is easy to follow. If you even need assistance someone is always available to help
This company is so reliable and consistent. If I need help staff always get back to me asap and are very helpful. Amount of shops available varies but often there are plenty and some online options on... Leggi di più
L'azienda ha risposto
I do thoroughly enjoy doing secret shopper as a side hustle. I enjoy the report system as it’s quite to the point and easy to access. My last experience was through a dental clean which was great beca... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Scritti dall'azienda
ShopperNOW is a mystery shopping platform that lets shoppers see all available mystery shops in and around their local area. ShopperNOW is the Customer Experience (CX) division of Creative Activation. Creative Activation works with leading retailers and brands and is the number one retail partner in Australia and New Zealand. With proven results in accelerating sales & customer engagement, we specialise in mystery shopping, merchandising & sales teams, brand ambassadors, customer service reviewing and retail auditing
Informazioni di contatto
L12, Tower 1 Collins Square, 727 Collins Street, 3008, Melbourne, Australia
- 02 7908 3097
- contact@shoppernow.com.au
- shoppernow.com.au
4,6
Eccellente
181 recensioni
Nessuna traccia di inviti alla recensione precedenti
Questa azienda non ha mandato inviti ai suoi clienti, quindi le recensioni potrebbero non essere rappresentative
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Le persone hanno visualizzato anche
Very flexible working environment
Very flexible working environment, choose your work when and where you want. Quickly paid with super, not large amounts but every bit helps.
3 aprile 2025
Non scritta su invito
Risposta di shoppernow.com.au
Thank you for your review! We're glad to hear that the flexibility and quick payments have been beneficial for you. We truly appreciate your feedback and are committed to providing a positive experience.
very hard to get the jobs and some of…
very hard to get the jobs and some of the jobs are paying very low. I have assigned some jobs on my job however the jobs got cancelled due to some questions on the quiz need to be updated.
14 aprile 2025
Non scritta su invito
Risposta di shoppernow.com.au
Thank you for sharing your feedback. We’re sorry to hear that you've faced challenges with job availability and payment rates. We’re always working to improve our processes and ensure a smoother experience. Your feedback is valuable, and we’re committed to addressing these concerns. Please don’t hesitate to reach out to our support team if you experience any further issues—we’re here to help!
I find Shopper Now easy to navigate
I find Shopper Now easy to navigate, and once I did a few shops, pretty straightforward
10 aprile 2025
Non scritta su invito
Risposta di shoppernow.com.au
We really appreciate you taking the time to share your thoughts! It’s great to hear that you were satisfied with your experience.
A good side job
they paid on time. Fil, we get given good jobs. I'm waking ring support And they answer the Phone
28 aprile 2025
Non scritta su invito
Risposta di shoppernow.com.au
We’re so pleased to hear you had a good experience with us. Your feedback is important to us, and we’re committed to continually improving.
The platform for Shopper is easily…
The platform for Shopper is easily managed. Although occasionally there has been drop outs of the platform itself. Connection in certain locations can be restricted and frustrating which is no fault of Creative.
2 maggio 2025
Non scritta su invito
Risposta di shoppernow.com.au
Thank you for your thoughtful review! We’re thrilled that you had a positive experience with us. Our team is always working hard to provide the best possible service, and we appreciate your feedback as it helps us keep improving.
I have completed 10 jobs for ShopperNOW…
I have completed 10 jobs for ShopperNOW over the last four months. I have enjoyed working for the company. The briefs for the jobs are detailed. The report submission process is straightforward as long as I have kept to the brief. They have paid me for each job as per their payroll process. There is a support team who respond to email questions plus a large FAQ section on their website. The main downside is the small amount of money per job and the low number of jobs available. Even so I would recommend working with ShopperNOW.
2 maggio 2025
Non scritta su invito
Risposta di shoppernow.com.au
Thank you for your feedback! We’re so glad to hear that you've enjoyed working with us. We also appreciate your recognition of our support team and resources. We understand your point about the payout per job and job availability, and we’re always working to improve those aspects. We hope to continue providing you with more rewarding opportunities in the future!
I enjoyed working for Shopper now and…
I enjoyed working for Shopper now and choose the task that relevant to me.
27 marzo 2025
Non scritta su invito
Risposta di shoppernow.com.au
We truly appreciate your feedback and are happy to know that you had a positive experience with us.
Risposta di shoppernow.com.au
Thank you for your feedback! We’re glad to hear that you’ve been happy with the job opportunities and pay.
I joined Shopper Now after seeing a TikTok user recommend them
I discovered Shopper Now through a TikTok creator’s recommendation and didn’t have high expectations at first, but I’ve been pleasantly surprised. So far, I’ve completed mystery shops that paid cash directly into my bank account, along with perks like free burger meals, custom cakes, and wine. You do need to spend money upfront and I wouldn’t call it a high-earning side hustle or something to try if you're strapped for cash. That said, it’s a fun and rewarding experience. A big plus is that the surveys and tasks are quick and straightforward, unlike those on many other platforms.
1 maggio 2025
Non scritta su invito
Risposta di shoppernow.com.au
Thank you for sharing your experience with us! We always aim to provide a fun and rewarding experience, and it’s awesome that you’ve found the tasks to be straightforward. We appreciate your honest feedback, and we’re happy to have you as part of the Shopper Now community!
Risposta di shoppernow.com.au
Thank you for your feedback! We really appreciate you taking the time to share your thoughts.
Shopper Now Go Go Got it!
The staff are always there for me. Have been doing this for a long time now.
Helps with shopping, fuel and bits and pieces, especially with the cost of living. Every little bit helps.
1 maggio 2025
Non scritta su invito
Risposta di shoppernow.com.au
Thank you for your review! We're glad that you had a great experience with our team. Your feedback is important to us, and we’re committed to continually improving.
They give clear instructions and easy…
They give clear instructions and easy to work with. Also gives prompt payments
2 maggio 2025
Non scritta su invito
Risposta di shoppernow.com.au
Thanks so much for your feedback! We’re glad to hear you were pleased with our service. Your input helps us continue to enhance what we do.
Great platform for a part time.job…
Great platform for a part time.job which you can do in the evenings or weekends or anytime you like which fits within the timeframe. On time payments with never a miss. I am with them for 5 years.
2 maggio 2025
Non scritta su invito
Risposta di shoppernow.com.au
Thank you for taking the time to leave a review! We’re so glad you were satisfied with our service. We truly appreciate your continued trust and look forward to supporting you for many more years to come!
Risposta di shoppernow.com.au
Thank you for your feedback! We're glad to hear that you found the process easy and straightforward. We always aim to make things as simple as possible for our shoppers!
Wants a lot of personal information and no jobs anywhere near where I live
I saw this company advertising on a job site wanting "mystery shoppers". I'm trying to return to employment after having children and I'm struggling to find anything. When I received an email asking me to sign up I was excited. You must provide A LOT of personal information just to sign up to see the "job board". A lot of information - eye colour, hair colour, glasses, height - and then asking about martial status, employment (you could choose - I prefer not to say) but I can't see WHY these are being asked especially in Australia. I answered enough for it to finally allow me access to the job board. 0 jobs for my town. I filtered it to 100km - 0 jobs. I'm in South Australia - a regional location. I'm assuming if you are advertising here for shoppers that there actually is work - 0 jobs indicates to me I'd earn very little ever if at all. I am very unhappy that number of jobs available isn't disclosed early on - like SA - regional (4) or something because now they have my data. I have already "resigned" from the position
23 aprile 2025
Non scritta su invito
Risposta di shoppernow.com.au
We regret to hear that your experience did not meet expectations. While we aim to offer engaging and flexible opportunities for mystery shoppers across Australia and New Zealand, job availability is dependent on regional demand and can fluctuate. Unfortunately, some regional areas - including parts of South Australia - can have limited opportunities at certain times.
We understand your concerns regarding the registration process. The details requested are used solely for operational purposes, to appropriately match shoppers to client-specific jobs. We are committed to maintaining the highest standards of data privacy and security, and we offer the option to opt out of non-essential fields where possible.
We appreciate your suggestion about increased transparency around job availability. Your feedback is valued and will be shared with our team for review, as we continually seek to improve the shopper experience.
If you would like to confirm your details are removed from our database, our team will be happy to assist. Please contact us at contact@shoppernow.com.au
Don’t work for this company
Don’t work for this company. They don’t pay well and use your skills and never give you promotion. Stay away.
30 giugno 2024
Non scritta su invito
Risposta di shoppernow.com.au
Hi Donna.
We appreciate all feedback; however, we believe this review may have been left in error. ShopperNOW only hires mystery shoppers on a casual basis, and all jobs clearly state the payment amount before a shopper accepts an assignment. There are no promotions or long-term employment structures, as mystery shopping is designed to be flexible, task-based work.
If you have any concerns about a past experience, please feel free to reach out to us at contact@shoppernow.com.au or call 02 7908 3097, and we'd be happy to assist.
Kind regards,
ShopperNOW Team
Jobs only in NSW
Just signed up but cannot find any jobs in my area or in the state (Victoria); I think they are based in NSW but I would have liked that intel before signing up with a lot of personal information!
2 dicembre 2024
Non scritta su invito
Risposta di shoppernow.com.au
Hi KR,
Thank you for your feedback! While it's true that we had fewer available jobs at the end of the year, we do offer opportunities in Victoria. We’ve recently updated the job board with new assignments, so we encourage you to check it out again for more options in your area.
If you need any further assistance or have more questions, please don’t hesitate to reach out to us at contact@shoppernow.com.au. We’re here to help!
Thank you for being a part of ShopperNOW, and we look forward to providing you with exciting opportunities soon!
Warm regards,
ShopperNOW Team
I love ShopperNOW!
I absolutely love working with shopperNOW! They are consistent with putting jobs up on the job board which are jobs I'm personally interested in taking part in. I have lots of fun doing mystery shopper jobs and shopperNOW has made it very easy and enjoyable!
13 novembre 2024
Non scritta su invito
Risposta di shoppernow.com.au
Hi Louise,
Thank you for your amazing feedback! We’re so happy to hear you’re enjoying the variety of jobs and having fun as a mystery shopper.
Making the experience easy and enjoyable is exactly what we aim for, and we’re thrilled to have you as part of the ShopperNOW community!
Warm regards,
ShopperNOW Team
I live in a rural country area which…
I live in a rural country area which means 1 to 2 hours travel time for all available jobs, often finished a job and the following day another job pops up in the same town as yesterday, Maybe try to link the dates and consider paying some sort of travel costs?
11 novembre 2024
Non scritta su invito
Risposta di shoppernow.com.au
Hi John,
Thank you for sharing your feedback! We truly appreciate the effort you put into traveling for assignments. While job dates are often set by our clients, we’ll continue to explore ways to make scheduling more convenient. We do offer travel reimbursements for jobs in areas without nearby shoppers and truly value your suggestions as we work to improve.
Thank you for being such a valuable part of ShopperNOW!
Warm regards,
ShopperNOW Team
Needs improvement of customer services
A legit company, that is a great scheme. You can get paid and receive items in exchange for being a mystery shopper. The website is easy to navigate. Just had a few glitches when uploading photos on a phone. My problem is that they continously have an error and ask me to update my details, I then send over my details and then they lock my account anyway. It always requires me to call them and sit on the phone for a long time so that they can reactivate my after their glitch. They never answer their emails which is frustrating too. I have now stopped using shoppernow. I hope in the future they can improve this as it’s unfair.
11 novembre 2024
Non scritta su invito
Risposta di shoppernow.com.au
Hi Rodin,
Thank you so much for your honest feedback and for the time you spent with us at ShopperNOW! We’re delighted to hear that you enjoyed most of the experience
We are sorry for the frustrations you faced with the account update process and customer service response times. We will work to improve this! Your feedback highlights exactly where we can make the experience smoother for everyone.
If you’d like to discuss anything further, feel free to reach out to us at contact@shoppernow.com.au or call us at 02 7908 3097.
Thank you again for your valuable input.
Kind regards,
ShopperNOW Team
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