Shopgracieusa Recensioni 

182
TrustScore 4.5 su 5

4,6

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Scopri cosa dicono le persone

Valutata 5 stelle su 5

I had what I feared was going to be a major problem with an order. It was delivered promptly , that wasn’t the problem. I sent an email to customer service and within two hours the owner contacted me... Leggi di più

Valutata 4 stelle su 5

I love ShopGracieUSA! I found them on Instagram a few years ago and have been following ever since! I've made a course le purchases from them in the past and was surprised at how fast the shipping was... Leggi di più

Valutata 3 stelle su 5

I have always been in love with Shopgracie's Instagram feed and I had my eye on so many things and just when I finally decided to order few things while sales were there, it took them approximately tw... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

I have purchased multiple clothing items (flannels, denim jacket, shorts), and boots from this cute shop. However, the cammi twist open back knit sweaters in mauve & beige are my ultimate favorites♥️.... Leggi di più

Dettagli dell'azienda

  1. Negozio di accessori di moda

Scritti dall'azienda

We care about you and want to make sure you are happy with our products and satisfied with our service! If for any reason you are dissatisfied with your order or our service, please email us at support@shopgracieusa.com or live chat with us on our website! We respond very quickly and want to help! Thank you for your support, we are so thankful that you choose to shop with us! Warmest regards, The Shop Gracie Team


Informazioni di contatto

4,6

Eccellente

TrustScore 4.5 su 5

182 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Non risultano inviti alla recensione recenti

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Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

4,6

Tutte le recensioni

(182)

0 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Above and beyond customer service

I had what I feared was going to be a major problem with an order. It was delivered promptly , that wasn’t the problem.
I sent an email to customer service and within two hours the owner contacted me directly with a profuse apology and immediate credit to reverse the error. Went out of her way to make it right. Exceptional customer service from a lovely small business. Great fashions!

21 marzo 2024
Non scritta su invito
Valutata 5 stelle su 5

Amazing Brand!!

Always have amazing products and fast shipping love all of the clothes and always have great deals and quality products have bought from them multiple times and am satisfied every time!

5 agosto 2020
Non scritta su invito
Valutata 5 stelle su 5

So Happy with my Shop Gracie items!! Definitely recommend.

I am so happy I stumbled upon Shop Gracie! I was originally looking for an Ariana Grande hoodie and found their “Thank you, next” hoodie. But I also found so much more. My hoodie is super soft and the graphic lettering has not worn away after many washes. I also discovered their tee shirts. I got a white graphic tee in a bigger size and it is my favorite thing to wear over bathing suits and on cute lazy days. I will definitely be ordering more! :)

28 aprile 2020
Non scritta su invito
Valutata 1 stelle su 5

IT TOOK 5 MONTHS TO ARRIVE

I ordered a shirt for my mum for Christmas and placed the order with significant time before the date but it never arrived. In January I reached out to the company and they told me that they were having a problem shipping orders from black friday/cyber monday and they have a backlog, which i completely understood and they upgraded my shipping to priority mail. I then reached out again in Feburary as the shipping said it was still in America and hadn't even been put through customs. My order had been sent back to their p.o box and they offered to give me a 15% refund or cancel the order for a full refund. Since i had bought it as a Christmas gift I asked for it to be resent. I then had to text them again in March, because the shipping still hadn't updated nor had the refund come through. She claimed that their was issues with the coronavirus, which again, i completely understand. I ended up getting a full refund for the order and it only arrived today. 5 days before my mums birthday.
This is absolutely ridiculous. It shouldn't take 5 MONTHS TO ARRIVE. And to make matters worse not once did the company reach out to me, I had to text them first every single time. That is not okay. Having said that the quality of the shirt is actually pretty good and no matter how much i want to like it i just cant because of the amount of time it took to get here. 5 months in ridiculous.

28 aprile 2020
Non scritta su invito
Logo di Shopgracieusa

Risposta di Shopgracieusa

Hi! Thank you so much for your patience, and we apologize for any inconvenience. Unfortunately, I’m not able to see your order information. Can you please send us an email with your order number at support@shopgracieusa.com? We will do our best to have this further resolved and make sure you’re taken care of as quickly as possible!

Valutata 5 stelle su 5

Absolutely LOVE Shop Gracie!

Absolutely LOVE Shop Gracie! Their graphic T’s are always on point! And the shirts are true to size! Can’t go wrong with a cute shirt that everyone loves and wants!

27 febbraio 2020
Non scritta su invito
Valutata 5 stelle su 5

AMAZING AMAZING AMAZING

One of the best experience I’ve had with online shopping. The products were delivered before time and the prices were reasonable too!
Would love to shop from here again♥️

26 febbraio 2020
Non scritta su invito
Valutata 5 stelle su 5

Clothing that’s worth the wait!

I love love love love love all the clothes from here!! Very nice quality and reasonably priced!! I did have issues with shipping, but Grace reached out to me and was very helpful throughout the whole process! She kept me updated whenever there was something new regarding my shipping information. Her customer service skills are impeccable!! There needs to be more people like her. I would give them a million stars if I could; they can definitely count me as a regular buyer 😆

2 febbraio 2020
Non scritta su invito
Valutata 5 stelle su 5

As a client of ShopGracieusa I can…

As a client of ShopGracieusa I can truly say that their clothes are amazing quality, the variety of products you can buy is amazing as well, I think it is safe to say that you won’t be let down by this brand and their clothing ! 💞

6 gennaio 2020
Non scritta su invito
Valutata 5 stelle su 5

I really recommend Shop Gracie to…

I really recommend Shop Gracie to everyone. They are the most best online site for clothes. I only bought shirts and hoodies from them so far but I would read the measurements for pants they have. Shipping is great I had no problems at all. Customer service is great too, they actually reach out to you if you have problems.

6 gennaio 2020
Non scritta su invito
Valutata 3 stelle su 5

Apparently their shipping practices…

Apparently their shipping practices kind of stink. Many reviews rave about them replacing a lost order, Reduce rates for priority shipping...How about just send it when you say?
I ordered my daughter's hoodies before Christmas and still dont have them.

They say they will send them priority so we will have them this week. I just wanted them if not for her Christmas gift at least before she went back to school! Great Christmas gift! :(
So far not impressed.

5 gennaio 2020
Non scritta su invito
Logo di Shopgracieusa

Risposta di Shopgracieusa

Hi Susan,

Thank you so much for your patience and understanding. We are so sorry for the delay on your order. We responded to your email yesterday and have also tried calling, texting, and emailing you today but haven’t received a response.

Please email us anytime at support@shopgracieusa.com.

Your support really means a lot to us! We want to make sure you are taken care of and that this is resolved as quickly as possible. We hope to hear from you soon!

Valutata 5 stelle su 5

Great customer service!

I ordered my daughter a hoodie on Black Friday, and they had it ready to ship as promised. It unfortunately got lost in the mail. When I contacted Shop Gracie, they immediately made it right and rushed a replacement along with reducing the cost I had paid. Great customer service! We look forward to ordering from them in the future.

20 dicembre 2019
Non scritta su invito
Valutata 5 stelle su 5

can’t stop raving over this!!

shop gracie is BY FAR THE BEST online shopping place!! Their service is absolutely amazing they answer you in seconds! By far the sweetest place ever!! Their clothes are absolutely adorable and very relatable. I can’t stop raving over this place my friend and I are obsessed with shopping here. And the quality is terrific!! 1000000/10 recommend💕💕

12 dicembre 2019
Non scritta su invito
Valutata 5 stelle su 5

My daughter will be thrilled this Christmas!

After a delay receiving our shipment we follow-up with Shop Gracie USA. To their great credit they provided excellent client service in their response. They apologized for the delay and express posted our products to us and we had them 2 days later. We will now have one very happy kid at Christmas thanks to Grace who went the extra mile! Products are great quality and as advertised. If you are looking for unique items with a fun and sassy twist - ShopGracieUSA!!! Thanks again!

2 dicembre 2019
Non scritta su invito
Valutata 5 stelle su 5

Great shirts and service!

Not only do I love the matching shirt set I got, but the customer service and shipping were on point too!
Even before I ordered they answered 3 or 4 of my questions via Instagram DM, and they were quick too! Delivery was on time based on the estimate they provided to me. And when I emailed them to inquire on shipment status, they were quick to reply there as well.
And as for the shirts? They are super cute and came as advertised. The seams and material feel solid. The print was flush with the fabric and doesn’t look “flaky”, even after the first wash.
10/10 would recommend!

20 agosto 2019
Non scritta su invito
Valutata 5 stelle su 5

I completely loved and will continue shopping 💛

I received my package sooner than I expected and I just love how caring they were about shipping my package and making sure I received it. I completely loved and will continue shopping with them. 5 stars rate! 🌟
Keep doing an amazing job, very thankful.

26 luglio 2019
Non scritta su invito
Valutata 5 stelle su 5

I love these clothes!!😍🤩

I ordered a best friends poop and toilet paper shirt for my friend and I. They came surprisingly quick and I love them! They are super cute and very cheap for both of them. It's safe to say that I will be buying more clothes from ShopGracieusa soon. The clothes are so affordable and cute!!❤

20 luglio 2019
Non scritta su invito

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