Ultrapro Recensioni 

64
TrustScore 1.5 su 5

1,7

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Valutata 1 stelle su 5

Worst place to ever buy from. I live in Scotland and they’ve sent my parcel to a collection point in London ( after it wee t missing for 2 weeks) I’ve emailed multiple times and reached out on their s... Leggi di più

Valutata 1 stelle su 5

If I could give less than 1 star I would. I placed an order online then received an email stating the product "shipped" but the tracking number provided by Ultra Pro indicates only the mailing label... Leggi di più

Valutata 1 stelle su 5

Quality control is non existent as is the customer service. As most people have reviewed already, the top loaders and sleeves come in FILTHY condition…bent, plastic shavings. Been trying to call ultra... Leggi di più

Valutata 2 stelle su 5

I'm giving this store two stars because while the initial ordering process was fine, their return policy is completely unreasonable for international EU customers. When I realized I needed to r... Leggi di più


Informazioni di contatto

1,7

Pessimo

TrustScore 1.5 su 5

64 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

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1,7

Tutte le recensioni

(64)

10 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 1 stelle su 5

Don't bother! Don't waste your time!

The way to know if they'll actually pay is if they pay the promised points on any tasks on Offer walls. I did a task with them on an offer wall; I just needed to download the app, register and screenshot my profile area( they even showed a screenshot sample of which I followed to the letter. When they noticed I had done all that they rejected it because they didn't want to credit me with my Points. Before you ask, no it wasn't Auto credit, it was a manual crediting task so they knew what they were doing

28 settembre 2024
Non scritta su invito
Valutata 1 stelle su 5

If I could give less than 1 star I…

If I could give less than 1 star I would. I placed an order online then received an email stating the product "shipped" but the tracking number provided by Ultra Pro indicates only the mailing label was created. Despite numerous phone calls, emails, and online chat messages I have left with them, they have yet to respond. Don't try to call their phone number. Everyone is somehow "not available".

26 dicembre 2023
Non scritta su invito
Valutata 1 stelle su 5

Don't purchase directly through…

Don't purchase directly through Ultrapro or at the very least just don't purchase Ultrapro.

I made the mistake of purchasing directly and now I have to play the game of finding my "delivered" package, and USPS won't even allow me to file a claim for my missing item until I wait at least 15 days.

This company sent me the most macro response they possibly could. Save your money and spend it on something you will actually receive.

31 dicembre 2023
Non scritta su invito
Valutata 1 stelle su 5

Awful customer service experience

Awful customer service. They are the ONLY distributor of licensed Magic the Gathering products and they don't have to money to provide a HUMAN customer service desk? Maybe MTG should do business with someone else.

I placed an order on Nov 9th and their website CHANGED MY SHIPPING ADDRESS to an address that doesn't exist. After almost 20 orders. Why? Who knows! My package is circling the USA now for about 2 weeks. Maybe it will go back to the company. Maybe it won't. Who knows? And the best part is that most of the items i ordered, for my son, FOR HIS BIRTHDAY AND CHRISTMAS, are now sold out.

I will NEVER do business with them again. I can't get anyone on the phone so I can just say "Hey eventually when this gets sent back to you, here is the correct address"

What a joke.

29 novembre 2023
Non scritta su invito
Valutata 1 stelle su 5

Quality control is non existent as is…

Quality control is non existent as is the customer service. As most people have reviewed already, the top loaders and sleeves come in FILTHY condition…bent, plastic shavings. Been trying to call ultrapro for week goes straight to voicemail, claiming to respond in 1 day its been a WEEK. Emailed them still no response, what a joke.

19 settembre 2023
Non scritta su invito
Valutata 1 stelle su 5

Ultra Ghosting Pro

Seems I am not the only one who didn't get their order and then was ghosted by their Customer Service. Namely a Kait McLachlan. I just opened a BBB complaint against them. This companies online store is a Joke. Do not buy from them. As long time gamer and card collector I would have expected better from a company who sponsers YouTubers to at least do a better job. Turned off of their products now, Looking at just shopping Dragon Shield.

3 agosto 2023
Non scritta su invito
Valutata 1 stelle su 5

Terrible company avoid like the plague

Ultra pro Europe is terrible. I waited days finally emailed suddenly post the same day I complained. Paid £15 for delivery it's been sitting in a warehouse I'm Belgium for over a week in the sametime I ordered from a small etsy seller from America who manged to get it to me quicker than this company. Avoid

14 agosto 2023
Non scritta su invito
Valutata 1 stelle su 5

Snail-pacedelivery, customer service don't care

Placed order on 16th May - weeks later no delivery, no delivery date, no idea what the hold-up has been. Customer service basically said "yes, it has taken a long time" and then ghosted me. They promised they would contact the delivery company to find out the delay - that was the last communication I got from them, despite several chases.

Fortunately there are cheaper, faster, and better options available, so no need to use this pathetic service again.

16 maggio 2023
Non scritta su invito
Logo di Ultrapro

Risposta di Ultrapro

Hi Stuart. I'm on the ECommerce / Website team at Ultra PRO. I am researching this, it is not common, and not the way we run the business or want customers to be treated. 98% of the time we get orders out the day the order is placed or the next for orders placed later in the day.

Valutata 1 stelle su 5

Ghosted by Customer Service

I ordered a few items that were never actually delivered. Customer service ghosted me for months and only responded after a charge back. I wouldn't purchase from them again.

Edit: In response to Ultra Pro, I put in a ticket with customer service on February 1 when my order wasn't delivered. After following up with UPS and Ultra Pro, they stopped responding. They only bothered to respond stating they're closing the ticket two months later since I filed a charge back. Ultra Pro is more concerned with closing tickets than resolving customer concerns.

31 gennaio 2023
Non scritta su invito
Logo di Ultrapro

Risposta di Ultrapro

Hi Alexander, I'm sorry you had that experience. I see 1 order you placed on in January 20th and UPS provided a proof of delivery on the 2/1. I don't see a case or ticket opened for this order notifying our customer service team. We're happy to help and very rarely do I see a complaint we didn't respond. We are here and willing do help out any customer. Please email our customer service team at cs@ultrapro.com

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